Machine Mart Reviews
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All garden equipements in affordable cost
It is one stop shop for all garden and lawn equipments. we have two lawn, front and back, needed maintainance.
Machine mart, helped me get all I wanted. there are some new sort of machines i never heard of, they are really cool.
some other machines also needed for basic house or garage works.Various
Used to be good but now terrible. No delivery, no refund, avoidance tatics.
Review of Machine Mart Ltd
Previously been good service but now not delivered my goods, then when I rang up twice still nothing. The second call I made I was told I would get a refund (I asked for one) then the guy in customer services said he wanted to find out why and order placed in May 2020 had not been sent. I told him I was not at all interested in why; I just need the order cancelled and a refund. I am now ringing a third time to get my money back. Machine Marts website back-office is also dysfunctional as when one logs in the only things it says about order history is 'processed'. There is no details or other status which is not really an order history when compared to more informative sites.
When you ring customer services they try and fob you off with 'all I can do is email' then say another department; in this case 'websales'. I have now rung their press department and left a message saying I will contact the media if the do not refund me in full within 7 days. I have also asked my solicitor to write to their finance department.
Websales number is 01158406231 however they do not advertise this number online. When you call this number it rings 20 times then automatically hangs up.
Reply from Machine Mart Ltd
25 Jun 2020
Thank you for your feedback today. I am sorry to hear of the issue you have raised, I will forward your details through to the sales manager now to look into your refund and confirm to you. We are sorry for the delay and any inconvenience this may have caused.
Update: 4th July 2020 20:10
Sadly still nothing since the fetid reply from someone at Machine Mart. I smell receivership as no refund, no goods and no contact. I will contact the CEO. Companies House state primary Director as John Alan Clarke, correspondence address of 211 Lower Parliament Street, Nottingham, Nottinghamshire, NG1 1GN. This address is shared with 2 other Director Sandra Elaine Clarke and Tracey Clarke. Overall 12 officers with 7 resignations since 13th April 1981. 14 registered charges with all 14 satisfied. Year to 31st May 2019 (submitted 3rd March 2020) Full Accounts at Companies House state that compared with the previous year (2018), debtors have increased from £118,657,783 to £124,575,059 whilst at the same time, cash at bank and in-hand has decreased from £917,661 to £587,159. This information is from the public domain at The Governments Companies House
I am still waiting for my £57.74Draper Tools engine fault code reader
Ordered on 4 May. Received an online invoice saying it had been despatched on 13 May. Now 29 May and still waiting.
I phoned customer services which was a total waste of time - the man siad he couldn't get through to the despatch department so he couldn't answer my query.
I have asked for a refund but still waiting for an answer.
This is without doubt the worst company I have ever dealt with - makes me wonder how they stay in business. It's a pity the star ratings don't let you enter negative values.
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