Newchic Reviews

: 7
29% Would buy here again

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cheap but excellant value ....would not expect to use in the rain .......will buy again very comfortable Read on
C
Chade
Jacket don't fit and two pairs of shoes poor quality you can see all the glue used and on top the boxes was crushed which damaged the shoes . Same thing can't return items or get refund I wil...Read on
D
Doreen Willis
Negative. Where on Newchic.com when placing order does it say that this a Chinese company and returns have to be posted to China. No where. This is false advertising. The package I received had b...Read on
M
Mr T Bristol
Atrocious design, wouldn't stay on my feet. Shocking! Was refunded money spent on shoes, but not the return postage which was almost as much as was paid for the shoes. NOT HAPPY! Avoid them like y...Read on
T
Tyler
I ordered a coat to specifications on their site and was still too small. It also had Chinese writing on inside of jacket pocket which it did not on the website it was just blank. I tried to return...Read on

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    Would buy here again
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    mens shoes

    cheap but excellant value ....would not expect to use in the rain .......will buy again very comfortable


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    Would buy here again
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    3 pairs of shoes and jackets

    Jacket don't fit and two pairs of shoes poor quality you can see all the glue used and on top the boxes was crushed which damaged the shoes . Same thing can't return items or get refund I will never buy from China ever again things from China are copys and bad quality


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    Trainers Mesh Rocker sole

    Negative. Where on Newchic.com when placing order does it say that this a Chinese company and returns have to be posted to China. No where. This is false advertising. The package I received had been opened at Home Office Customs and very heavy adhesive tape stuck on package as it had been tore The label said Home Office Border Border Force.

    Try explaining this to Newchic via email is impossible as they don’t understand English I even had email telling me so.

    I don’t have a printer to print the label barcode (which doesn’t open. What am I doing wrong).

    I will never do business with this company again. Trying sending something back is impossible. The reviews are very bad.


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    Would buy here again
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    Shoes

    Atrocious design, wouldn't stay on my feet. Shocking! Was refunded money spent on shoes, but not the return postage which was almost as much as was paid for the shoes. NOT HAPPY! Avoid them like you would the virus.


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    Would buy here again
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    Mens coat

    I ordered a coat to specifications on their site and was still too small. It also had Chinese writing on inside of jacket pocket which it did not on the website it was just blank. I tried to return but they wanted me to pay the postage and was almost the same cost as the coat which was 105 bucks. Never again.


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    Avoid at all costs ... rip-off merchants

    Bought 2 pairs of shoes which I rejected on arrival as they bore no resemblance to the picture on their website - very pure quality. I had to return them to China (~£40) as they had no UK return address. They tried to reject my return by refusing to accept them - which is against the law! Luckily PayPal rejected the Companiy’s attempt to rip me off and reimbursed my cost straight away. AVOID ...


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    Would buy here again
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    Unrealistic, demeaning, and unwavering

    The shoes that I ordered did not fit my feet. In other cases of online shopping, one would just simply return for an exchange. But due to THEIR protocol, I ended up having a 1hr 50 min (ALMOST 2 HOURS!!) conversation with a representative over Live Chat to get 'permission' to send them back.

    In the chat, she required me to take photos of my feet with measurements to show my size. I didn't have anyone around to help me so I had to haphazardly take my measurements with a tape measure. At times, I had to sit down (If anyone knows about measuring for foot size, you have to do it standing up!). Needless to say, she argued that I ordered the wrong size and insisted that according to my photos I should've ordered 3 sizes smaller. However, in one photo I provided, I held the shoe up to my foot---clearly 3 size smaller would not have even FIT my foot, let alone my toes. She was basically telling me that I did not order the right size. I do believe I know my feet the best and know what sizes typically work for me. That was very unnecessary for her to say anything of the sort.

    The solution came down to her sending another pair of shoes (one size up). But I was required to pay for half the price of the shoe. I compared the price of shipping for the ill-fit shoes to be returned (because at this point I wanted them gone). It turned out to be cheaper to pay the half price. BuT then she tacked on the shipping. fees!! I said NO. She obliged by taking the shipping fees off. After paying for half of the price of the new shoes, I expect them to fit. And now I have these useless pair of shoes sitting in my home. And an experience to remember of someone telling me that I don't know my own feet.

    UGH. DO NOT BUY FROM THEM!



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