BritainReviews

    Reviews Paperchase

    Are you celebrating someone’s birthday or Easter and need a greeting card? Or you need stationeries which includes Notebooks, writing implements, Diaries & Organizers, Photo Albums & Scrapbooks, Desk Accessories and so on. Where do you get your greeting cards, stationery or gifts? Do you want amazing cards & wrap, stationery, gifts, arts and craft? If that is what you want, then PaperChase might be an option. Read reviews, experiences and opinions by other customers and find out if PaperChase is the best option for you.

    About PaperChase

    PaperChase was founded in 1968 but was given the name PaperChase product Limited in 1996. They are an international chain of stationary stores which were originally established in the United Kingdom but has expended into Europe, the BritainA and United Arab Emirates. They claim to be UK’s number 1 shopping spot for exciting and innovative design led stationery and have inspired with stylish stationery, unique greeting cards, distinctive gifts as well as quality art and craft materials. With over 130 PaperChase stores in the UK, and over 30 sites across Ireland, Netherlands, Denmark, France, Germany and Middle East, they claim to be always ready with fresh and inventive ideas, and constantly bringing their customers new products with many new products launching in their stores and website every single week. Many of their products are created in-house by their team of designers, they maintain a great variety of essentials too, tired and tested by their loyal customers.

    PaperChase Services

    They claim their UK, EU & BritainA website offer a huge selection of PaperChase products, treating their customers to exciting web exclusives, free delivery and more. They Deliver by UK Standard Delivery which takes 4 - 6 working days, UK Next Day delivery which delivers next day (excluding Sunday) if order was made before 7:00pm Monday – Friday, you tin also choose a date within the next 2 weeks for their UK Norminated Day delivery. They also deliver abroad like delivery to the Eurozone which delivers in 5 – 7 working days using standard delivery and up to 2 working days using express delivery, delivery to United State of Britain which takes 7 – 9 working days using Standard delivery and up to 3 working days using express delivery. For the rest of the world, Standard delivery and Express delivery options and timing may vary depending on shipping country. If you don’t like the product, you tin return it within 30 days of the date of purchase provided they are in a saleable condition and accompanied by a valid receipt. Visit their website for more information.

    Complaints, compliments or tips for PaperChase?

    Have you ever placed an order on PaperChase? Was the order successful or not at all? Did you like the design and quality of their product? Did they deliver your order in time or wasted much time? Did they offer you great service and you want to compliment them on that? Or you have a complaint or tips that you want to share. Share your opinion and let them know what their flaws are for possible improvement by leaving a review with your experience, complaint and tips.

    What do customers think of paperchase supplies, cards, gifts & art materials? Read and write experiences, opinions, reviews, comments, complaints.

    Paperchase
    Reviews, complaints and customer experiences (2)

    5.8
    50% Would buy here again!
    Ordering
    rating
    6
    Service
    rating
    5
    Pricing
    rating
    6
    Delivery
    rating
    6

    All reviews

    Read independant reviews, consumer experiences, feedback and complaints right here! Get to know the best shop place your (online) order. Everybody together now decides which shops are worthy and which aren't!

    Paper

    “If I was a Director of Paperchase I would be ashamed of the so called ‘Customer Service’ team”
    I placed an order with Paperchase online which was the final part of a mailing I was preparing. I booked and paid for ‘Next day delivery’ but was worried when the order didn’t arrive and the web site had no tracking information.
    I called and explained the circumstances and found that the email address on the web site had an error but the ‘Customer Service’ team categorically assured me that the tracking info was on the web site and they would call me back with the new delivery timing. I corrected the email error and waited.
    No call back. I called again the next day and was told that the delivery with Yodel was a top priority and would be delivered the next day. Nothing arrived and still no tracking information. I called Yodel and they told me that their courier had tried 4 times to deliver the parcel and left a card each time.
    No cards, no calls so I called Yodel and Paperchase again. Yodel told me that the parcel had to be picked up from Fareham 40 miles away. I jumped in my car whilst at the same time calling Paperchase to complain. I was halfway to Fareham when Paperchase informed me that the parcel was no longer at Fareham and had been returned to Paperchase!
    ‘Stacy’ who is apparently the manager of the ‘Customer Service’ team told me the fault was all mine because the email address had an error. I told her this was an excuse and irrelevant and asked her why the tracking info was not on the web site and why nobody had called me back and that Yodel had not tried to deliver the package. She offered me £10 in compensation and the resending of the paper the next day.
    Meanwhile my mailing was now 5 days late.
    Stacy then called me back to say that my address that has been in existence for 150 years and we have deliveries every day ‘Does not exist’. I explained to her this obvious fact but she would not listen and insisted that the address was wrong and that I am actually at a different address!
    I tried again to make it clear to her that the address was correct and we have deliveries every day but she still would not listen. I told her she was wasting my time and ended the call.
    I then waited for 2 days for the delivery and regularly checked the order on the Paperchase web site which just said that the order was ‘Picking’.
    I then emailed the ‘Customer Service’ team to ask where my order was and why their was no still no tracking information – no reply.
    I waited till the next day and called again. I was told that the order had been cancelled by them because my address was wrong!
    Nobody had the courtesy to inform me of the cancellation, or replied to my email. They just said that my money had been refunded. So I am now over a week late with my mailing and no paper.
    I am not surprised therefore that ‘Stacy’ at the ‘Customer Service’ team then told me that no Managers or Directors of Paperchase are contactable to complain!
    What a deplorable level of service – out of date address software, no response to calls or emails and no tracking information on the web site. I will never use Paperchase gain and would advise that you don’t either!

    By: Martin Morrissey 25-10-2019
    Ordering
    rating
    Service
    rating
    Pricing
    rating
    Delivery
    rating
    Would buy here again
    NO
    2
    rating

    They are so good and amazing

    My god, they have such an amazing variation in different subjects. they have really good gifts too, and all are very good in quality and also its amazing when it comes to price as well. So yeah , i am going to shop more

    By: Elijah Walker 10-04-2019
    Ordering
    rating
    Service
    rating
    Pricing
    rating
    Delivery
    rating
    Would buy here again
    YES
    9.5
    rating

    Write your own review about Paperchase

    Your review