Paperchase

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Paperchase

67% Would buy here again

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Spotlight: What are our customers saying?

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darren vaughan
i have just ordered for the first time with paperchase and i have to say i am so impressed. after placing my order online my delivery arrived the next day well packed. the quality of this giftwra...Read on
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Elijah Walker
My god, they have such an amazing variation in different subjects. they have really good gifts too, and all are very good in quality and also its amazing when it comes to price as well. So yeah , ...Read on
M
Martin Morrissey
“If I was a Director of Paperchase I would be ashamed of the so called ‘Customer Service’ team” I placed an order with Paperchase online which was the final part of a mailing I was preparing. I bo...Read on

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  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    gold hearts giftwrap set

    i have just ordered for the first time with paperchase and i have to say i am so impressed. after placing my order online my delivery arrived the next day well packed. the quality of this giftwrap set is of top quality and the matching bows made of a silky ribbon not paper or foil as often is the case on the high street. i would definitely order again with this company and i take this opportunity to say thank you so much for everything.


  • Ordering

    Service

    Pricing

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    Would buy here again
    Overall

    They are so good and amazing

    My god, they have such an amazing variation in different subjects. they have really good gifts too, and all are very good in quality and also its amazing when it comes to price as well. So yeah , i am going to shop more


  • Ordering

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    Would buy here again
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    Paper

    “If I was a Director of Paperchase I would be ashamed of the so called ‘Customer Service’ team”
    I placed an order with Paperchase online which was the final part of a mailing I was preparing. I booked and paid for ‘Next day delivery’ but was worried when the order didn’t arrive and the web site had no tracking information.
    I called and explained the circumstances and found that the email address on the web site had an error but the ‘Customer Service’ team categorically assured me that the tracking info was on the web site and they would call me back with the new delivery timing. I corrected the email error and waited.
    No call back. I called again the next day and was told that the delivery with Yodel was a top priority and would be delivered the next day. Nothing arrived and still no tracking information. I called Yodel and they told me that their courier had tried 4 times to deliver the parcel and left a card each time.
    No cards, no calls so I called Yodel and Paperchase again. Yodel told me that the parcel had to be picked up from Fareham 40 miles away. I jumped in my car whilst at the same time calling Paperchase to complain. I was halfway to Fareham when Paperchase informed me that the parcel was no longer at Fareham and had been returned to Paperchase!
    ‘Stacy’ who is apparently the manager of the ‘Customer Service’ team told me the fault was all mine because the email address had an error. I told her this was an excuse and irrelevant and asked her why the tracking info was not on the web site and why nobody had called me back and that Yodel had not tried to deliver the package. She offered me £10 in compensation and the resending of the paper the next day.
    Meanwhile my mailing was now 5 days late.
    Stacy then called me back to say that my address that has been in existence for 150 years and we have deliveries every day ‘Does not exist’. I explained to her this obvious fact but she would not listen and insisted that the address was wrong and that I am actually at a different address!
    I tried again to make it clear to her that the address was correct and we have deliveries every day but she still would not listen. I told her she was wasting my time and ended the call.
    I then waited for 2 days for the delivery and regularly checked the order on the Paperchase web site which just said that the order was ‘Picking’.
    I then emailed the ‘Customer Service’ team to ask where my order was and why their was no still no tracking information – no reply.
    I waited till the next day and called again. I was told that the order had been cancelled by them because my address was wrong!
    Nobody had the courtesy to inform me of the cancellation, or replied to my email. They just said that my money had been refunded. So I am now over a week late with my mailing and no paper.
    I am not surprised therefore that ‘Stacy’ at the ‘Customer Service’ team then told me that no Managers or Directors of Paperchase are contactable to complain!
    What a deplorable level of service – out of date address software, no response to calls or emails and no tracking information on the web site. I will never use Paperchase gain and would advise that you don’t either!


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Paperchase

One of the essential, thriving but widely overlooked businesses is found in the manufacturing, design and sale of stationeries. We all make use of commercial writing materials almost every day even without really paying attention to them. From envelopes, cut paper, letterheads, continuous form paper right to the birthday cards we give our loved ones and business cards. Other examples include drawing instruments like brushes, crayons, file-folders, index-cards with also ink and toners.

The nature of these products makes their use wide-spread and thus necessitating the need to use a trusted and recommended business to fill your stationery demands. Sure, there are hundreds of stationery stores and businesses out there. But how do you find stores with products and services you can bet your money on? The simple answer is by reading through customer reviews to find out what past customers are saying about them.

About PaperChase
PaperChase was founded in 1968 by two art students, Judith Cash and Eddie Pond with its headquarters in London, United Kingdom under the parent company, PaperChase Products Limited. With more than 40 years of history and over 180 stores located all over the world, PaperChase has been touted to be one of the top shopping spots for innovative and designed-led stationeries.

Most of the products are created and designed in-house by PaperChase designers allowing customers to enjoy a wide variety of different items exclusive to PaperChase alone. The business has three prominent flagship sites located in London, Manchester and Glasgow with over 30 more stores scattered across Ireland, France, the Middle East regions and the Netherlands.  In the United Kingdom alone, there are more than 130 PaperChase stores.

Products and Services of PaperChase
PaperChase specializes in the creation and sales of unique greeting cards, smart stationeries and quality art materials. New products are being launched every week even as PaperChase seeks to stun its clients with fresh off-the-oven ideas and innovations. Using PaperChase you can shop items like gift wraps, Christmas cards, decorations, notebooks, diaries and stationeries among others.

Deliveries within major cities in the United Kingdom are free when you make a purchase that is more than $25. There are also several other delivery plans depending on your location, how fast you want your items and how much you are buying.

Complaints, Compliments, and Tips for PaperChase
Have you ever used or purchased stationery and items from PaperChase? What was your experience dealing with this stationary brand like? Would you gladly recommend them to your family, friends, and other users? We would like to hear from you about your compliments, and or complaints!

Your review of PaperChase is immensely valuable. By sharing your unbiased view of the services offered by PaperChase, you’ll be helping a lot more other customers who are looking for the best places to shop for stationeries. This way, they can go beyond the hypes and promotional content online to evaluate the services they wish to use. At BritainReviews, we allow for honest reviews about products and services because they serve as guiding lights that help consumers make better and more informed decisions about buying.