Raffaello Network Reviews

: 31
68% Would buy here again

Most relevant positive review

  2024-05-23
Blazers, dresses, and shoes
I recently bought some blazers, dresses, and shoes from an online store and I'm really pleas...Read on
Eleanor Richards

Most relevant negative review

  2024-04-26
Persol glasses purchase
I bought a pair of designer glasses from this store recently, and honestly, I wasn't very im...Read on
Collins

Review with most votes

  2021-07-07
Many
I exchanged an item and it was smooth and efficient. The shoes are legit, I have purchased many ...Read on
Qurratuaini Ismail

Reviews (31)

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    Black leather handbag purchase

    I bought a black leather handbag from an online store recently, and I must say, I was really pleased with the whole experience. I had been looking for a particular style that I couldn't seem to find anywhere else, but luckily stumbled upon this site. The bag arrived pretty quickly, just 5 days from Italy to the UK, which was a nice surprise. The delivery company kept me well informed about when to expect the parcel, which I thought was great. Having a whole month to return the item is also a good policy to have, just in case something goes wrong. All in all, everything went smoothly and I'm really happy with my new purchase.


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    Blazers, dresses, and shoes

    I recently bought some blazers, dresses, and shoes from an online store and I'm really pleased with how it all went. The stuff I got was top-notch and just as it was described on the website. They have a wide selection of products to suit different tastes and styles. The prices were fair, especially for the good quality. I was impressed by how detailed the product descriptions were, so I knew exactly what I was getting. Overall, my shopping experience at Raffaello Network was fantastic.


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    Fast and impressive delivery

    As a new customer of the company, I was a bit unsure about placing an order at first, worried about possible delivery or money problems. But, my experience with the company was actually really great. The delivery was fast and done in a very professional way that went above and beyond what I expected. I was really impressed with the service from Raffaello Network and grateful for the care taken to make sure everything went smoothly. Thanks a lot, Raffaello Network, for doing a fantastic job.


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    Quick problem resolution

    While I appreciate the quick resolution to my problem, I do feel like the help I received could have been more detailed. The person who helped me was nice, but they seemed a bit uncertain when answering my questions. It would be really helpful if the whole team made sure that all staff are properly trained on how to handle returns so that they can give customers accurate information. That being said, I am thankful that my issue was sorted out promptly.


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    Exceptional experience, Amazon payment option

    My experience with this online retailer was absolutely fantastic. From beginning to end, I didn't have any problems at all. The website was really easy to use and there were lots of different ways to pay, which was great. Being able to pay through Amazon was a nice surprise and made my shopping experience even smoother and easier.


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    Unanswered return request

    I've been trying to contact customer service about returning something, but they haven't replied to any of my emails or calls. I've tried WhatsApp too, but they just seem to have vanished, apart from taking orders.


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    Recent periodic purchases

    I've been shopping at this place for ages now and I can honestly say they never fail to impress me. The quality of the clothes is top-notch and the service is always spot on. It's clear that they pay attention to the little things, from the items they stock to how quickly they get things delivered. I'd definitely urge anyone looking for trustworthy and fashionable clothing to give them a try.


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    Sunglasses purchase

    I bought a pair of sunglasses from Raffaello Network the other day and I was really impressed with how quickly they arrived all the way from Italy. The colour of the sunglasses was a bit different to what I thought it would be, but I still really like them. I've been shopping with Raffaello Network for about ten years now and I would definitely recommend their products and services to anyone.


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    Excellent shipping experience

    Although my order was shipped quickly and efficiently by Raffaello Network, I was really disappointed with the customer service. After placing my order, I had a small issue and a question that needed sorting out. I tried reaching out via email and What's app, but I didn't get any response or acknowledgment. It was quite frustrating to be left hanging and not getting the help I needed.


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    Three successful orders

    I've ordered from this company three times now and every time I've been really impressed with how efficient and professional they are. My products arrived in perfect condition, all nicely packaged and on time. I love that they keep customers in the loop with notifications during delivery. I'll definitely be ordering from them again and would recommend them to anyone.


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    I ordered 2 pairs of shoes

    I bought two pairs of shoes but I only got one! I've been waiting for ages for the other pair but it's nowhere to be found. I've sent three emails to the company but they haven't replied at all! I'm getting concerned that they've vanished because I can't even log into my account on their website now.


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    Persol glasses purchase

    I bought a pair of designer glasses from this store recently, and honestly, I wasn't very impressed with the whole experience. To start with, I got a confirmation email after ordering, only to find out that they had got my order all wrong. This mix-up caused a headache with the return process, which really wasn't very customer-friendly. The return system was a bit tricky to navigate, and I had to get in touch with the company to find out where to send the glasses back. I wasn't pleased that their phone lines and emails weren't working, so I had to use chat instead, which was slow and not very helpful. Anyway, I eventually sent the glasses back, got told I'd get a refund, but now I'm just waiting around for it. All in all, the business seemed legit but seriously let down by their customer service.


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    Missing refund

    I just want to say that I've had a really bad experience with the customer service at this store. I ordered a pair of shoes that never showed up, and UPS was meant to give me a refund, but the money somehow went back to the store. I sent a few emails to them, but they just ignored me every time. I never got the 400eur that was owed to me, and I feel really annoyed and like I've been cheated. It's disappointing that they can't deal with a basic refund correctly.


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    My kickin' new clothes

    The team were really nice when I had an issue buying my stuff online. I managed to get it sorted super quickly and my clothes arrived in just 2 days! I'm really happy with everything!


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    Unhelpful return process

    I've been trying to send back something, but I can't print the return label, and it seems like FedEx doesn't know anything about it. I've got the code they gave me, but I haven't heard anything back - not on email, or even on WhatsApp. The customer service is just really unhelpful.


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    Quick purchase

    I made a purchase a few days back, expecting to get some tracking information shortly after. But a week has passed and I still haven't heard anything. I've tried emailing and messaging on WhatsApp, but no luck with any response. I'm quite disappointed with the lack of communication and transparency. It feels like they're not taking my money seriously. I really need either my orders or a refund as soon as possible.


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    Speedy delivery but return issue

    I got my package pretty fast, but when I tried to sort out a return on the website, I hit a snag. I tried to get in touch through email, phone, and messenger but my return wasn't accepted, and they tried to send it back multiple times. Sadly, I had to foot the bill to send it back. I'm not sure what to do next.


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    Italian fashion purchase

    The product packaging was excellent, with great attention to detail. The quality of the item really showed off that classic Italian style. I was really impressed by the variety on the website and will definitely be coming back for more. Thank you so much!


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    Great price, fast shipping.

    I bought the Ash Sasha Sandals from this website not long ago, and I have to say, I'm really pleased with them. The price was great, the sandals are just what I was after, and the delivery was surprisingly quick. I'll definitely be coming back to shop here again.


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