Robert Dyas Reviews
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hard ware shop
Unfortunately my nearest shop is approx 11 miles away - we could do with an outlet in, say, Yate. I know from speaking to various people that this would prove a popular shop. The one I visit - when i am in town - is in the Galleries at Bristol. It is second to none bearing in mind the selection and type of goods they offer and, importantly, the really good prices. Staff are very helpful and when i visit to browse, I invariably find some item to buy. PLEASE consider another outlet this side of town!
Hyundai Lawnmower
Ordered on Sunday, delivery expected following Friday. On Monday had info that it would be delivered on Tuesday. It didn’t arrive on Tuesday TNT tracking was pretty rubbish but essentially it had been returned to the depot. Was delivered the following day (Thursday) sill a day earlier than originally planned but didn’t really matter to me.
The mower itself is easy to build and operate. Does exactly what it’s supposed to do.8 *43L really useful boxes
Excellent service on 3 different occasions!
The service I received from Robert Dyas has been fantastic on the 1st 2 occasions. However, on the 3rd occasion, 2 of the 8 boxes arrived damaged - not the fault of Robert Dyas ! the customer service dept were really clear and concise about replacing the damaged items which turned up without any fuss within another 7 days! Faultless service. No questions asked- Simple !!Sharp TV
I would definitely recommend Robert Dyas. I bought a TV in Oct for a birthday present in Dec. When the TV was opened there was 2 right legs instead of a right and a left. Contacted customer services on the 16th Dec and they immediately sent me a set of new legs for the TV arriving on the 19th December. Exceptional customer service and nothing was too much for them. 10-10
really good! i ordered 22” penny board and it came early!! i then read reviews and thought to cancel it but i decided to see if it would arrive and it came in perfect condition! very happy????????????
Fridge freezer faulty mafia is not refunding
Take them to court all unhappy customers join me on FB
Nrs Healthcare Pre Assembled Mowbray Toilet Seat And Frame
Initial order was delivered promptly. Being satisfied i ordered a second but within an hour or so i cancelled the second order as I was offered the loan of one. just to be clear I ordered, paid for and reReceived Dyas acknowledgement saying they would be in touch within 72 hours. Cancelled order subsequently arrived. I contacted the again and received another acknowledgement saying they would be in touch. nothing happened. Phoned customer services and after a VERY long wait was told i would be sent a returns label. Next i get an e-mail saying the order that i had cancelled would be delivered AGAIN. i have tried e-mailing customer services (joke), phoning customer services, (on hold for more than 30 minutes before i gave up as they are very busy) using the CHAT option. Have lots of acknowledgements of query submitted but no actual contact with customer services. My advice would be do NOT order anything on line from Robert Dyas. Customer services non-existant. It remains to be seen whether i receive 2 items i did not order and more importantly whether i am charged for the items I did not require. Think my next action will be e-mail CEO etc.
White vinegar
Bought four bottles of white vinegar in Godalming. No problem with them but every time in the store I take a purchase to the check out the assistant always ask " can we interest you in x ?". Please Robert Dyas stop the pushy sales techniques - I don't like it. If I wanted x I would have bought it in the first place.
hilka key safe.
good service and advice in shop. not happy with product as resetting the key safe number its proving impossible to press the set up lever inside so another bus trip to take it back, what a nuisance.!
Spice rack 16pc
An excellent purchase, it saves a lot of space, moves easily,and looks well in the kitchen. Very good value for price
Greenhouse
We would definitely buy again from ordering to delivery everything was easy
The product is first classBBQ shelter
Broken on arrival. Poor quality. Customer service non existent. Would never buy from them again. AVOID
Wardrobe
If I could give no stars I would.
Bought a wardrobe from this company, and after 4 days attempting to assemble it, including seeking help from two other people, we were unable to get a 'tight' enough assembly that would allow the wardrobe to be used.
Some of the pre-drilled holes were not tight enough for the fittings that needed to be ... into them, and some of the locking cams were of such poor quality they were not strong enough for the task and would not 'lock-down the panels concerned.
I ended up trying to resolve the problem of loose pre-drilled holes with glue and tissue paper before eventually giving up and buying another wardrobe locally.
This company have now refused to take back the item (which I had subsequently disassembled) and have totally refused to provide a refund because I had partially assembled and attempted to correct the problem.
This product was not of a merchandisable quality.
They have offered replacement parts which is their attempt to filibuster and avoid dealing with the actual problem. It is clearly too late for replacement parts!
You buy from these 'wide-boys' at your peril.
I would NEVER deal with them again.Coffee pods
I do not know what kind of outfit this is but they are not reputable traders and I feel I may have been scammed. I purchased 256 coffee pods for £69.99 which is roughly the market price. I think it highly unlikely I will ever see my £69.99 again. They were on the website as one single item; they did not sell them in other quantities. Six days later I received 16 pods worth about £4.40 in damaged packaging. Trying to get this resolved with customer services is hopeless. First online chat person never got back to me. Second attempt no one even responded. Emailed describing issue and got reply asking me to describe issue!!! No point in phoning as service deliberately avoids providing service as you cannot speak to a human. To date, they have had £69.99 for 10 days and all I have to show for it is £4.40 worth of pods which look like they have been trodden on. Excuse is "supplier" does not sell 256 pods. "Supplier" will collect and refund will be issued 3-5 days later. Now told "supplier" wants me to return it to click and collect store. It's only 400 miles away! I did not purchase anything from a "supplier". I purchased it from Robert Dyas. I did not pay a "supplier". I paid Robert Dyas. I have been told the "supplier" does not sell this item; it would appear I have bought an item which does not exist from someone with whom I was not trading! Is that a scam or not? It's worth less than £4.40 and it is their fault; why bother asking for it to be returned? After all, they have had my payment for 10 days already and I have nothing but a great deal of grief and worry. If you trade with Robert Dyas just wave goodbye to your hard-earned cash. They have no concept of customer service; Robert Dyas has regarded me like something contemptable in which it has trodden. I have no recourse other than to pass this to Trading Standards.
150x50 jvl barrier matt
Bought a 150x50 barrier Matt from Robert Dyas. Basically fell apart but they have now failed to respond to my emails since they passed the buck to ‘the supplier’ and was told to stick this massive Matt in my washing machine. Bits all over the house everyday. Now bagged up waiting for them to contact me and sort a collection / refund. Still waiting. Rubbish arrive, ... products
Swan kettle
We ordered a Swan kettle from Robert Dyas in April. The kettle became faulty in August. In September I emailed to ask how to return the kettle. To cut an exceedingly long and frustrating story short, after numerous emails and many generic responses, being sent to Swan and back to Robert Dyas and back to Swan again, I finally tried to register a formal complaint. Surprisingly no phone number or complaints department can be found. I put in a complaint through a third party website. I have only received generic responses. Finally after 5 months and over 10 emails I received a returns label. I have posted the kettle back. I then received another generic email referring me back to Swan! The customer service is diabolical. All the responses are generic. No one is reading the emails. I have sent photographs of the kettle on three occasions and have had no comment on them and was then asked to send photographs! It is unbelievably frustrating. I really do not know what to do. I am very worried indeed that I will never get a refund.
Joseph Joseph
CRAP
DO NOT BUY ANYTHING FROM THERE WEBSITE EVER, THEY HAVE THE WORST CUSTOMER SERVICES I HAVE EVER COME ACROSS 5 STARS FOR THAT,I BOUGHT A CHRISTMAS PRESENT FOR MY DAUGHTER ONLINE,SHE OPENED IT STRAIGHT OUT OF THE BOX AND IT WAS BROKEN,AFTER FILLING OUT 2 FORMS AND SENDING EMAILS TO AND THROW THERE NOW SAYING THEY CAN NOT DEAL WITH IT AS THE EMAIL ADDRESS I AM USING IS DIFFERENT THEN THE ONE I ORDERED IT ON, EVEN THOUGH ITS CLEAR TO SEE AT TOP OF ORDER AND IS THE SAMESharp microwave oven
Do not buy from Robert Dyas. I purchased a Sharp microwave oven from them and within 12 months of the warranty period it developed a fault and tripped the power in the kitchen.
I contacted Robert Dyas and they were not interested, saying the warranty had nothing to do with them. They would not give me any details of where the Sharp service centre was and left me to my own devices. Their customer service staff make a point of being unhelpful.
Do not trust Robert Dyas and do not but from them under any circumstances.Damaged
Item received damaged, 3 weeks later they still have not collected despite telling me every 2 days they will collect in 72hours but nothing happens, fed up waiting so requested a full refund, now they don't reply. DO NOT ORDER FROM THEM, WILL NOT REFUND OR COLLECT THEIR DAMAGED ITEM
Toaster and breadbin
would not recommend anyone buy from Robert Dyas online. I ordered a toaster and breadbin which took an age to be delivered and when it finally arrived was the wrong colour. A month later and the box is still here in my house waiting to be collected and I have no refund. The customer service team keep sending emails blaming their supplier for not collecting but the fact is it's been 4 weeks and nothing has been done. So my advice is buy from somewhere with an efficient customer service team then if something goes wrong you can simply return the product and get your money back.
Appalling Company... ok with order and delivery, but when you come to return a unwanted item ! Well try it !!! I asked for a return to be collected the day after receiving item, l have been and still am trying to get a a collection.
I have e.mailed
I have call a dozen times
They say they are busy and tell you they will return call, but never
do..l have tried all ways ... will this item ever get returned and will l ever get a refund that it the question !
I have chatted to a robot..
I have