I have your Money please go away buyer beware
IF I COULD GIVE O STARS I WOULD
Both Video can be found on YouTube under the following title.
GARDEN LANDSCAPED SEPT 2020 GRASS SUPPLIED
02/03/2021 Reported issue with the Turf,
Video can be found on YouTube
I have emailed Rowlawn today, hopefully they will be willing to do something! The grass looks fine in that picture, so I’m not sure what has happened
LANDSCAPER CONTACTS ROWLAN
22/03/2021 Hello, I’m a landscaper in Barnstaple, Devon. I called today and spoke to one of your customer service team and informed them of problem with the turf on two lawns that I installed late last year. The lawns have both been cared for correctly and not cut too short, but the grass has gone brown and very patchy.It looks like it could be diseased?! I have purchased a lot of turf from you through Travis Perkins in the past and haven’t had this problem before. It seems very strange that they were laid at similar times
EMAIL TO ME
This is what I have received back from Rolawn, I’ll answer questions 1-5 but can you email me back with answers to the rest? Thanks
REPLY SENT TO ROWLAWN
I and the customer have answered your questions below Where was the turf purchased from? Was it direct with Rolawn, or thought a stockist? Through Travis Perkins
If the delivery was made via Rolawn, please can you provide us with a postcode? YES
When did the turf get delivered? SEPTEMBER 2020
How was the ground prepared before laying the turf? OLD TURF REMOVED, SOIL ROTOVATED AND LEVELLED
Did you import any topsoil, if yes, which one, and how much? NO
Did you feed the turf at the time of laying? NO
Have you fed the lawn since, if yes, how often and with what? NO
Has the lawn been watered and how often? at 2 times every day for first week and every other day another 2 - 3 weeks
When did you first notice the issue? Mid Jan 2021
When did you first mow the lawn? It was around 5 inches in length
How often do you mow the lawn? 7 - 10 days
What happened when you first started noticing the issue? big patches of brown earth appeared
Is the lawn subject to foot traffic? NO
Do you have a dog? NO
Have you started any remedial work, if so when and what? NO
ROWLAN MORE QUESTIONS 31/03/2021
Many thanks for coming back to us with the additional information. Unfortunately, we are still at a bit of a loss as to why the lawn has deteriorated, so I hope you don’t mind answering another couple of quick questions?
The lawn was first mown when it was around 5 inches in length – when was this? And was this before or after an issue was noticed?
Before / 4 weeks approximately
What did the previous lawn look like/why was it replaced?
Grass good replaced Due to having the garden landscaped
Was any mould or discolouration noticed before the lawn started to die off? No
Have any grubs (Leatherjackets or Chafer Grubs) been seen in the soil?
And I had no issues with the previous lawn, so I feel the issue is with the new turf supplied by Rolawn
I’m sorry to have to ask for more information but this is very much a process of elimination at this stage.
31/03/2021 After looking at feedback re Rowland online I think I need a price to replace the Lawn I do not hold out much hope re any assistants except a lot of hot air talk is cheap it doesn’t replace diseased Turf. I would want it supplied from another turf supplier
02/04/2021As you thought Rolawn wouldn’t except liability for the dead turf.To take up the old stuff and lay new from another company, you would be looking at around £300 + vat but like I said, I’m so busy, I will struggle to get there this year! I’m guessing you want it done before then.
02/04/2021 I informed the landscaper that i would be posting said issue and to pass on to Rowlawn
02/04/2021 I will do mate, I’m not going to use them anymore either