Scotts of Stow Reviews

: 15
13% Would buy here again

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J
J. Creagh
The kettle is faulty: the electric cord does not line up with the space for it on the plate. I could not get through on the phone. emails not answered. Written letter not answered. I phoned...Read on
M
M Lokes
Very pleased with the delivery service, arrived on time ordered January 27pm arrived February 4tham with no problem . M Lokes Read on
D
david walls
I bought a lawnmower in June and only got to use it in August due to having a heart bypass operation in May. The battery would not charge and they had to send me a replacement which worked. On us...Read on
T
Tom Knapper
Worst customer service experience ever, still waiting for refund 3 weeks later Read on
M
Mrs Goff
3 items arrived no problem. I am still waiting for a fitted sheet. Tried to contact today and was 34 in queue on First call and then 38 in the queue on a second call spent ages without getting thro...Read on

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    electric kettle

    The kettle is faulty: the electric cord does not line up with the space for it on the plate. I could not get through on the phone. emails not answered. Written letter not answered. I phoned this morning and was told "24th in line" I have not the time to wait that long. Am I paying for this call? This inefficiency?
    I will not be using this firm again.


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    Bathroom scales

    Very pleased with the delivery service, arrived on time ordered January 27pm
    arrived February 4tham with no problem .
    M Lokes


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    bergman lawnmower

    I bought a lawnmower in June and only got to use it in August due to having a heart bypass operation in May. The battery would not charge and they had to send me a replacement which worked. On using the lawnmower for the first time the drive from the motor failed halfway though cutting my lawn and just left me with a whirling motor. The grass was short as it was only 4 days ago by a gardener so it was not under any strain. The item is now destined for the ... tip as I no longer have the packaging and the quality of the item leaves a lot to be desired.


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    Neostar kettle

    Worst customer service experience ever, still waiting for refund 3 weeks later


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    Still waiting for part of my order.

    3 items arrived no problem. I am still waiting for a fitted sheet. Tried to contact today and was 34 in queue on First call and then 38 in the queue on a second call spent ages without getting through . Customer service is appalling. Covid cannot continue to be an excuse! Contact difficult to impossible!
    Was given date of dispatch and delivery but no sign and no contact from This company. Never again. There are many more reliable retailers out there!


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    tyre inflator

    terrible service.will never use them again.no tracking no email no phone contact.

    I have been promised a delivery on 3 separate dates still waiting I am going to report you to trading standards as by law you can not take money from customers account if you do not have the goods to despatch

    Me too. Order goes back to last October. Numerous delivery dates, none
    of which have materialised. No response to emails despite 2 requests for
    a refund.

    I am still waiting for delivery of Timex watch have phoned customer services several several

    I have been waiting for a delivery since 2 September last year. Numerous delivery dates none of which have materialised. I have requested a Refund so wAiting

    I know what you mean. Had forgotten how bad service could be. Couple of years ago I ordered what was clearly a Christmas gift and it arrived the following April. Damaged furniture item was not replaced as now out of stock but implication was it was my fault. Am now trying to get response about item returned. I ordered 3 "covid" items on 30th January. Masks arrived in reasonable timescale. boxes to store them a while later and on 8th February doorbell rang and courier said I should check contents (visor sanitizing spray) as box was sodden. It tore open when I picked it up and contents were damaged. He recommended I reject the parcel which would be returned for replacement. I emailed immediately to advise Scotts. No acknowledgement, no replacement, nobody answering the phone except a recorded message with a littany of reasons why they are behind. I have ordered from lots of companies during this pandemic and expected a few delays but this is beyond belief.

    Same story, order from 2.11.2020 still outstanding and company very unhelpful, stock email which tells you nothing.


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    Chair and footstool

    I know that these times are difficult for all retailers, but I have never had such a negative experience as with Scotts. In spite of their pre-recorded claim that they are “coping with orders”, I write this to alert others thinking of purchasing with them, that they are clearly not.
    When/if you get through to someone (their lines are usually closed, even within the stated opening hours) staff are perfectly nice but they always need to pass on the issue to someone else and that is the last you hear from them. Sadly, it was the mention of wanting a refund that did eventually get some movement with delivery, but then they delivered to the billing address in spite of it being emphasised that the delivery address was different. So people: they’re not coping with orders. Wait till Covid is over and then give them about a year to deal with the back log.


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    numerous items for Christmas

    Some items arrived on time the problems began with one item a purse was supposed to have been dispatched and never arrived, one defective item and a long delay on another item. What makes it worse is that I cant track the order as the tracking system on their web site says no order found. I have emailed and had no response even past the 10 days they say it takes them to reply. I cant get a reply from customer services or they are closed even just after 4pm when all stationary states 5.30 pm. I realise COVID makes it difficult but they are impossible to contact and these items cost me over £100. Quick to take payment not so quick to respond and supply. Would not use them again. I have used other online suppliers and actually had very little problem even over delays and returns.


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    Wellington boots

    Im still waiting for the boots to be delivered . Getting no communication from Scotts at all , they re not reply to my enquiries nor answering the phone . The wellies were for my dad so thinking probably best to buy elsewhere and then if and when the boots eventually arrive I might get a refund and send them back .


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    Rectangular red rug

    Ordered on 5th October, delivery promised by 3rd November. Still no sign of goods on 7th December. No communication from the company. Impossible to contact by phone and no reply to emails. Appalling service. Will not purchase from them again


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