Reviews Soletrader

Soletrader is a provider of designer and high-quality footwear. Brands such as Burberry and Michael Kors can be purchased at Soletrader, but also at many other outlets. So why buy at Soletrader? How does their customer service distinguish itself from others? Is their delivery exceptional? Find out by reading reviews on this website!

About Soletrader
Soletrader opened its first store in 1962. Since then, many people have found the high-quality shoes they were looking for in Soletrader’s stores. Soletrader sells all kinds of shoes from a great variety of brands. What unites the brands is that they all offer high-quality footwear. 

Especially when buying shoes, good customer service can be essential. Although we all know our shoe sizes, the same shoe size can mean one thing for one brand and something completely different for another brand. You therefore only really know whether you should buy shoes once you have tried them on. And that means that you need to be able to return purchased items. Soletrader allows you to return unwanted items up to a year after your purchase.

Service
Men can buy boots, sandals, shoes, slippers, trainers at Soletrader, while women can purchase boots, sandals, shoes, slippers, trainers and wellies.

Among the available brands at Soletrader are:

Adidas Burberry Hugo Boss New Balance Nike Puma Reebok Rick Owens Simon Carter SOLE Tommy Hilfiger Vans  Y-3 Khaki Old Skool Pool slides Puma Calvin Klein Ilse Jacobsen Michael Kors Stella McCartney Metallic Nude

Finding the right shoes for children is both important and challenges. How do you know that your children’s footwear gives their feet the support that they need. For boys and girls, boots, infants, sandals, school shoes, regular shoes and trainers are available. Adidas, Barbour, Converse, Dr Martens, Hunter, New Balance, Nike, Puma, Reebok, Timberland and Vans are among the available brands.

Soletrader also offers many accessories such as caps, backpacks, shoulder bags, socks, sunglasses and shoe care from Armani Jeans, Adidas, Boss, Boss Green, Calvin Klein, Fjällräven, Herschel, Fred Perry, Joules, Rains, The Cambridge Satchel Company, Tommy Hilfiger and Supedry.

With Soletrader, you can choose to pick up your ordered shoes from a store. This delivery option is free and it usually takes between 3 and 5 days for your shoes to arrive at the store. Otherwise, delivery costs ₤2.99 unless your order exceeds ₤50 (excluding sale items). 

Soletrader organized a Fresh Out The Box competition. They were especially pleased with this entry. Are you?

Questions, concerns, complaints and experiences
Soletrader’s website features an FAQ-page that addresses payment methods, cancelling orders, declined cards, returning unwanted items, standard and nonstandard postcodes, ordering from overseas, exchange rates, replacement stock and student discounts.

To contact Soletrader’s customer service you can join a live chat or call 0800 731 6441. If you prefer to connect with Soletrader’s help centre in writing, you can use the following address: 

Twinmar Group Ltd.
Twinmar House,
Maxted Road,
Hemel Hempstead,
Hertfordshire,
HP2 7DX

Reaching out to customer service is also possible via e-mail (enquiries@soletrader.co.uk) and by filling out a contact form.

Have you purchased footwear at Soletrader? Were you satisfied with your shopping experience? Let us know by writing a review!

Does Soletrader provide the best customer service? Find out by reading consumer experiences, reviews, complaints, comments, opinions, concerns & more