Swarovski Crystal

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Swarovski Crystal

33% Would buy here again

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Spotlight: What are our customers saying?

C
Camile Hathway
I love the uniqueness of the Swarovski crystals, the jewelleries are exquisite. Versatility in incomparable to any other crystals or jewelry. I am jewellery designer also design for swarovski ...Read on
T
Taisa Demyanova
Placed my order (10GB00001062832) over a month ago, still never received! Ping-ponging with the customer service endlessly. Disappointed. They only telling "the pandemic situation has surprise...Read on
I
Isabel Coker
Do not even deserve one star. After two weeks and only wearing my ring once or twice the plating as chipped off! Went in to my local store and they said they couldn’t refund me because they were ju...Read on

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  • Ordering

    Service

    Pricing

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    Would buy here again
    Overall

    There's nothing Like Swarovski crystals

    I love the uniqueness of the Swarovski crystals, the jewelleries are exquisite.

    Versatility in incomparable to any other crystals or jewelry. I am jewellery designer also design for swarovski jewelleries.
    It has become real fashion trend also. Due to its attribute of gothic and bohemian look in various acessories, watches, bracelets etc, it seem to be great fashion trend for youth and artists.

    I bought 4 Northern Light bracelets and i am very very disappointed in them . I wanted to give them as Christmas gifts for my Grand children . On line i saw a video of a very pretty bracelet when you move your wrist around beautiful colors , but in my 4 bracelets all i get is a plain glass effect with no color in
    NOT HAPPY AT ALL
    them what so ever


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    two charms

    Placed my order (10GB00001062832) over a month ago, still never received! Ping-ponging with the customer service endlessly. Disappointed. They only telling "the pandemic situation has surprised us all" - ohhh really? what a shame to use it as an excuse for your unprofessional attitude.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Does not even deserve one star

    Do not even deserve one star. After two weeks and only wearing my ring once or twice the plating as chipped off! Went in to my local store and they said they couldn’t refund me because they were just a franchise and Westfield’s White City could because they were the head office. Went into Westfield’s and they said that they couldn’t see anything and to wear it for a bit longer and damage it more and then bring it back in. She also gave me the customer relations contact details. Already unhappy I sent customer relations an email, they contacted the store and the store had no recollection of me coming in. Again frustrated so I called customer relations they saw pictures of my ring but said it was only ‘wear and tear’!!! After two weeks...The gentlemen I spoke to on the phone actually hung up on me and wouldn’t let me speak to a manager. Still nothing and they will not do anything about it. Even after being accused that i didn’t look after it or must have put cream on it, they are still satisfied with their own customer service. They also didn’t believe or understand anything I was saying and kept twisting it so they sounded correct. Certainly not the definition of good customer service. The customer service at Swarovski is shocking and will never buy anything from them again - it’s not worth it.


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Swarovski Crystal

If you are looking for jewellery, watches and other decorative items, there are many places that you can go to, but physical shops and web shops. But what is the best shop to go to? Swarovski is one of the many offerers and a very well known one at that. But what does that really say? Read what customers have to say about this brand of jewellery, watches and decorations.

About Swarovski Crystal
Swarovski Crystal was founded in 1985. Originally, the company comes from Australia, but nowadays they have many physical shops and web shops all over the world. Their products are not cheap, but they are know for their high quality crystal. The company is mostly known for its high quality jewels, but they also sell watches, accessories, Items to decorate your home like ornaments and various figurines. The products on their website are subdivided into jewellery, watches, accessories, decorations, gifts and collections. They jewellery includes necklaces, bracelets, pendants, earrings and rings. Their decoration is subdivided into sculptures, animals, characters, happy holidays, Disney, Asian symbols, Chinese symbols and more.


Services of Swarovski Crystal
You can register to receive regular updates of their new products. This registration will also give you a voucher that gives you 10% off on your next purchase. On their web shop, you can create an account. With your account, you can make use of the feature that allows you to make a wish list. You can also buy a present for someone else. If you buy a present, you can make it more personal by adding a free gift card or free gift bag. That way you can be sure that the receiver will receive the gift in the best way possible. If you don’t know exactly what you want to buy someone, for instance because you don’t know what that person already has or are not familiar with his or her taste, you can opt for a gift card. That way, the receiver of the gift can spend it on whatever item they like. If you have any questions or complaints about a product that you ordered on the website of Swarovski Crystal, you can contact their customer service. On their website they have a They ship within the UK, but also in several other countries. On their site you can find an overview with the countries that they ship to and the delivery period that it will take to have your package delivered to your home. If the product is not customised, they also offer the option of express delivery.

Complaints, compliments and tips for Swarovski Crystal
If you have any experience with Swarovski, either positive or negative, you might be able to tell what you think about this web shop. Do they deliver the quality that they promise? In your opinion, are the products worth their price? Did you receive your purchase within the promised delivery period? And how do they handle customer service? Maybe you had to fill in a complaint, so you will be able to tell us how the complaint was dealt with. Let us and other potential customers know by leaving a review with your experience, opinion and – if there are any- complaints. 

What is your opinion on Swarovski? Read reviews by other customers that tell you whether this brand for jewels and watches is as high quality as it claims to be.