Sweaty Betty

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Sweaty Betty

33% Would buy here again

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Spotlight: What are our customers saying?

A
Amiley
i ordered workout vest and run leggings from here last month. i am using that dress almost every day and it's so comfortable to wear ! it suits me and fit like glove. also, the color is very nice ...Read on
G
Gillian Tatt
The delivery was very late. I contacted customer service and eventually got a call from the courier to say SB had not given them the correct address. I tried to post a review of this poor deliver...Read on
B
Barry Curran
Purchased leggings in November for a Christmas gift for my girlfriend. Got an email 3 days later to say the item had been dispatched and would be here in 3-5 working days. 1 week later I emailed vi...Read on
J
Josie Skillman
Awful service. I ordered something on the 19th October for next day delivery. I received an email that same day confirming that it was coming. Then on the 20th October I received an email saying it...Read on
D
Disappointed
I had been a faithful Sweaty Betty shopper but things certainly have changed! I truly understand needing to have a bit of patience during these times but that patience has run out. I received an or...Read on

All reviews (6)

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  • Ordering

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    Would buy here again
    Overall

    Very impressed

    i ordered workout vest and run leggings from here last month. i am using that dress almost every day and it's so comfortable to wear ! it suits me and fit like glove. also, the color is very nice and similar to the one I saw on the site. apart from this, the size is really ideal.
    Very impressed with the services and delivery too!


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    Would buy here again
    Overall

    Leggings

    The delivery was very late. I contacted customer service and eventually got a call from the courier to say SB had not given them the correct address.
    I tried to post a review of this poor delivery service on SB but they rejected it - it was not rude just matter of fact!


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    Would buy here again
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    EU00457058

    Purchased leggings in November for a Christmas gift for my girlfriend. Got an email 3 days later to say the item had been dispatched and would be here in 3-5 working days. 1 week later I emailed via Sweaty Betty's website portal to look for an update as the tracking number in the 1st email had no parcel to track. I received no response. A week later I sent another email - no response. Both times an automated email responded to say you would hear back in 3 working days. I did not hear back. There was no other method of contacting Sweaty Betty. I proceeded to leave an online negative review - they got back to me the next day. The fact that I needed to leave an online review to get a response is horrific customer service. They let me know that my parcel was in the warehouse and would be out ASAP. Still no parcel has been received yet. I sent another email through their website portal over a week ago - still no response. Still no parcel or gift for my partner. Horrific customer service all around - the worst I have experienced. Given the price of these premier leggings you think that they would have good customer service - but that is one thing that is anything but premier.


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    Would buy here again
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    Active wear

    Awful service. I ordered something on the 19th October for next day delivery. I received an email that same day confirming that it was coming. Then on the 20th October I received an email saying it was delayed and 'should come soon'. But I haven't heard anything since. I emailed customer services on the 29th October. Then on the 4th November I finally received a response saying 'Can you please confirm that you have now received this order'. I replied asking for my order to be cancelled and asking for a full refund. Let's see what happens next... They've disabled their phone lines and live chat, so guess I just need to keep emailing until I get a response. Wish me luck!

    Gift Voucher,
    Just has a similar experience, ordered a gift voucher, which has failed to appear. Could not make telephone contact with their customer services, sent an email, also had an automatic generated email saying that they would be in touch within 3 days. Now two weeks and have heard nothing from them, despite sending four further emails. This company is a disgrace, they could not even send a voucher. I would not use them again and will now be considering some sort of civil action, to return my funds and for waisting my time.

    Another day passed, my post has been delivered, no voucher. Sent a further couple of emails, only automatic generated email yet again in response, saying they would respond within 3 days. Absolute rubbish, the service from them is non-existent. Truly by far the worst customer service I have ever come across.

    Same problem with a gift voucher. Ordered 18 dec, email with a tracking no. But nothing since. Courier say they are expecting it. Now over a month and after sending several emails absolutely no response. I don’t know what I can do other than assume they have stolen my money and have no intention of fulfilling the order placed. A response might help other than a robot. Fed up and feel ripped off. 😡😡😡😡😡


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    Would buy here again
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    several tops and leggings

    I had been a faithful Sweaty Betty shopper but things certainly have changed! I truly understand needing to have a bit of patience during these times but that patience has run out. I received an order but one of the pieces was missing from the order. I tried to call customer service and do online chat...but neither of those services work anymore. The only way to attempt to contact customer service is through email. I received an automatic generated email saying it might take up to 3 days for a response...so I wait. It has now been almost 2 weeks... no product, no refund, no email acknowledging my attempts to contact them! At this point I just want a refund for the product I did not receive which is why I am writing this review. I will not purchase here again until I know it is back to the company I used to shop from. Reference# 375125 and 375123.


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    Would buy here again
    Overall

    Swimwear

    Worst customer service ever. Returned items over 2 months ago and every time I contact them I get a different response regarding my refund, or get NO response. I am out $130 for 2 swim suits and afraid I will never see my money. This company should be out of business!!


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Sweaty Betty

Do you love sport as much as you love looking stylish and fashionable? Then Sweaty Betty may very well be the brand for you. But are their products overpriced? And how do designer clothes contribute to your workout? Learn from real customers and read their reviews!

About Sweaty Betty
Sweaty Betty is an English company that was established in London. In 1998, Tamara Hill-Norton started designing and selling active clothes for women. Back then, whenever the fashion industry would design active sportswear for women, it would take the male sportswear as a template and then “feminize” it. Hill-Norton changed this approach by putting women at the centre of her focus.

With her then-fiancé and now-husband, Hill-Norton opened her first shop in Notting Hill. For its name, she thought of the coolest female name, which according to Tamara Hill-Norton is Betty and to make clear that it is okay for women to be sweaty, she named her store Sweaty Betty.

The brand has quickly expanded since then. Since its founding, Sweaty Betty owns 50 stores worldwide and has won numerous awards. The brand stays committed to the goal of empowering women to go into sports.


This is a workout video by celebrity trainer Simone De La Rue. Are you able to do the whole routine?

Service
Sweaty Betty can provide you with the sportswear for your workout, studio fitness, running, yoga, swimming and tennis. 

For workouts, Sweaty Betty offers pants, tops and accessories. Clothes for yoga include katana dresses, jumpers, yoga bras, crop (reversible) leggings and hoodies. 

Backpacks, running belts, caps, visors, headbands, liners, socks, trainers and media armbands are available for runners

People who want to work out in luxurious clothes, can purchase holistic dresses, knit jumpers, crop tops, quilted jackets, bomber jackets, shirt dresses, ponchos, high neck tees, tracktops, sweatshirts, jumpers and workout bras.

When you are swimming, you not only want your swimwear to looks great but also to support you while you are doing the backstroke, butterfly, or front stroke in the water. Swimwear includes bikini tops, bikini bottoms, unilateral swimsuits, wetsuits, backpacks, swim caps, goggles and wetsuit pants. 

If you are aspiring to be the next Serena Williams, you may benefit from run visors, tennis vests, tennis skorts, quilted jackets, workout bras, workout vests, trianer liners, knit hoodies, leggings, tennis dresses, tennis polos, crop tops, sweatshirts, power shorts and baseball caps. Needless to say, Sweaty Betty offers all of these tennis items.

If you enjoy doing sit-ups and push-ups, like to plank and work with small weights, then a studio workout may be something for you. And maybe you do not enjoy doing any of those things, but you just do it because you are committed to work on your body. At any rate, you can get  leggings, vests, workout bras, flex trainers, shorts and more at Sweaty Betty.

Comments, complaints, concerns and experiences
You can contact customer service by phone (020 7751 0591), by post (Sweaty Betty Customer Care, 833 Fulham Rd, London, SW6 5HQ, UK), by e-mail (customercare@sweatybetty.com) or by visiting its support office (Sweaty Betty Support Office, Fulham Green, 69-70 Fulham High Street, London, SW6 3JW, UK). 

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Is Sweaty Betty the best place to buy your activewear? Find out by reading reviews, customer experiences, comments, complaints, concerns and opinions!