Ordered a 1st birthday romper in mid january for my daughter's birthday at end of February, item still not received, contacted and told I would have a replacement which I didn't want, asked for a refund and low and behold, no refund. Now in May. Awful experience, would never order from this website again. Would strongly advise you avoid.

Excellent handmade bow. Bought to compliment an outfit on world book day. Looks great when worn and is so unique!
On Girl's Handmade DR. WHO Inspired Police Box Hair Bow, Bobble, Clip or Elastic Ribbon

We ordered a present for my Mam for mother's day on the 27th February. Delivery was 16 working days later. My sister followed up with "customer service" and was told that the parcel was "lost"and that we would not be refunded. This is in breach of EU laws which state "A company cannot refuse a refund for an item that was never delivered to a customer that paid in full for this item, trusting the service or the organisation". Emma Smyth then proceeded to block my sister on Whatsapp and will not return any of her emails. This company clearly has no idea how to do business. Please don't put any money into this company as it will be stolen. We will be taking this further on our end. What a shame.

After placing an order and paying £4.99 delivery, item was due to delivered in 5 working days. After 13 days and no delivery I contacted TEY and got in touch with Emma. Emma informed they use multiple independent sellers and put me in touch via this particular seller via email. The seller informed me there must be a problem with Royal Mail and said they would follow up. After a couple of days of no follow up, I contacted both TEY and the seller and they both ignored me for 4 straight days. The whole way through I have been requesting a refund as it was evident my package The seller eventually replied saying Royal Mail confirmed the item as not delivered

Absolutely disgusted. Never bought anything from this company yet they think that it is acceptable to take £20 from my account! This money is for my newborn baby and may not seem like alot to some people but to me it's a case of every penny counts at the minute! Then when I have tried to go on the website it says there is some sort of error!! Absolutely gutted that this has happened. It needs replacing and my membership cancelling! I would say I would never order from here again but I didn't in the first place!!!!

This will be the third purchase I have made for personalised baby clothing. The quality is great and I love the packaging you receive the order last in. Would definitely recommend - Personalised Baby Sleepsuit

Ordered 2 items and a further 2 when received discount offer - still haven’t received the discount by the way! Anyway second items arrived first, chased the order and was told hadn’t been 10 days. Waited until 15 and chased again. Told would be 2 days and still nothing. Chased again to find the supplier had sold out at Xmas. So why did TEYB allow an order to be placed on the 5th for 10 day delivery?? Anyway told could wait 6 wks but we didn’t want to so asked for a refund. After several emails chasing this was agreed to. Supplied PayPal ID over a week ago and still nothing. So £60 order placed on 5th January and no product or refund as yet. Would not use again or recommend to anyone.

I would say that’s it’s super easy to make changes to your store and to upload new items as your business grows. It’s great being a lifetime member (or whatever you call it now) as you know you will always have a platform for your business and seeing your items pop up on the TEYB social media platforms is great! Communication is really easy and discussing anything with Rachel and Emma is like just chatting with your friends, really friendly and helpful :)

The first time I have used ‘The Early Years Boutique’ and it definitely won’t be the last! An excellent choice of gifts for babies, excellent and unusually presented, I chose the ‘Cup Cake’ box, six individual cup cakes made up of baby grows, socks, mittens etc- FABULOUS! The recipient was ‘Over the Moon’! The website easy to use, excellent value, good choice of sizes, quick efficient service, regular updates after purchase and up to delivery, just
PERFECT in every way, a BRILLIANT website.

I ordered 2 scrabble frames and needed the small one by a certain date and was happy to wait a little longer for the bigger one. I received excellent customer support and very happy all round. Would highly recommend ???? ???? ????

Ordered an item on 8 Dec with 4 day delivery. Still waiting for it. I wasn't sent any tracking information and I've no response to my email asking what is happening with my order. A comment I added on their FB page pointing out I was still waiting and had not received a response to my email was removed.

You processed wrong name on one of the boards it is Leo's not loes ithis is a Xmas present I AVE proof on phone that this is wot I wrote can you send me another 1by Xmas.

Really not happy on arrival of my 3 year old sons xmas gift , this wooden bench is far smaller than it looks on the website , I will be sending it back as it's far too small for a 3 year old more like a12 month old

My husband bought this for me and our daughter (age 2 and tall for her age) and I had to write a lovely review when the email came through, glad he told me. I'm so happy with this present. Age 2 - 3 fits my daughter perfectly and I'm a size 12 and Medium fit me perfectly also as I like clothes neat fitting, I would advise a bigger size if you don't like jumpers too neat. I love my jumper and my little one got a tshirt and we love showing them off. Great for selfies too!

When buying this product I was a little worried it wouldn't work , but to say this has been a life saver is an understatement ! I highly recommend it our daughter was climbing out every journey and now has given up trying she doesn't get as stressed on each journey she relaxes and knows she has to sit still ! This has to be my best purchase A+++++++++

Fantastic customer service, amazing delivery time, and the product itself was beautiful. A outstanding service from start to finish, with not use any other company for personalised gifts or any gifts in general, truly can't recommend Early years enough.

Placed on order for personalised silver carousel expecting deliver in 14 days. After 10 days or so, I Called and left three voicemails requesting a callback with update as we wished to take present with us. Not a care to call back once, EYB seems to me does NOT care for it's customers once they have their payment for order!!! Item was eventually delivered when we were away, some 20 days later!!!! Definitely will NEVER order from EYB again. There's plenty of other sites do exactly same types of gifts!!!

I began by following The Early Years Boutique as a buyer and I was really impressed by the variety and standard of the gifts available. Earlier this year I approached Emma about becoming a seller and have now joined the ranks of businesses onboard. The support and advise I have received has been brilliant. As a seller I have always ensured to meet and where possible exceed the delivery times that the buyers have purchased. I hope The Early Years Boutique continues to go from strength to strength.

I have been working with Emma at The Early Years Boutique for over a year. Emma has helped my business to grow and show my products to new customers. I get regular sales and the communication is more than expected. I would highly recommend.

I have ordered products from The Early Years Boutique and also decided to become a seller. From both perspectives I have received excellent communication and service. Emma is quick to respond to any queries or issues. I have been buying and selling with TEYB now for about 4 years and I have a very good relationship with the company. Highly recommend.

I’ve been working with TEYB for over a year now and have had nothing but good experiences. Emma and Rachel are both very helpful and have helped grow my sales over the past year. I would recommend the site to any small business. X

A lovely dragon toy. Excellent quality and I love the name and birth details design. Very unique. I first got the blue dragon for my son 3 years ago and have now got the pink dragon for my baby daughter.

I’ve loved the beautiful personalised items I’ve bought from Early Years Boutique and have always found the service to be courteous and efficient. Many thanks!

I’ve been working along side TEY Boutique for a few years now. I cannot recommended them enough. Emma works with us on offers, adverts and is very knowledgable on what to do to get our sales. Most of our sales are now through TEY Boutique due to the great deals they do. They have access to many advertising platforms which have really helped us. I’d recommend them to anybody with a small business looking to wider their horizon.

Very quick and easy. Just what I was looking for

Ordered a present over a week ago and paid extra for the 3 day delivery, i have not received the parcel or any explanation as to when I will. There is no phone number to contact them and when you email you get an automated response and no one gets back to you. Top tip - don't order from them!!!!!!

I ordered a carousel money box from the Early Years Boutique. Despite a misunderstanding when ordering the item, and its delivery originally being delayed, the minute I contacted their customer service they dealt with the situation. Amanda in particular was extremely professional, courteous and efficient, so that I received the item in time for the Christening I needed it for. Lovely quality and very reasonable price_I would definitely recommend!

Could not rate this company lower. They are terrible. I do not recommend. Buy items, don’t receive, send email, then more emails, then more.....................
No response. Pay for item and do not receive. Do not use. Very very bad. Go elsewhere. Terrible

I ordered 2 personalised gifts for my grandaughters after reading some reviews but not received them and have not received any emails explaining why only automated emails saying the same thing I have now gone to PayPal for a refund not a happy customer

I have ordered something for a Present and a event . I paid £5.99 for delivery within 3 working days and it is well over that now. I have had to now go and buy something else. I emailed 3 times , tried to live chat, phone and text with no reply apart from a generic reply. They rate there selves on delivering on time and customer satisfaction.
This has put me off buying from here again which is a shame because the items look nice. But I wouldn’t know as I haven’t received them yet.