The Early Years Boutique

Reviews, complaints and customer experiences (39)

I have received my order and I am happy with it but the problem I had was with the service after buying the item. The only email I received was the order confirmation and no follow up emails regarding delivery, which it does state on there website that they send delivery information out!!!!! After about nine days having no delivery information I sent an email and after no response I messaged on Facebook, no reply again, I then phoned the number on there website and left a message, again no reply!!!!! I then messaged on Facebook the actual seller of the item I was getting and they were fantastic, got back straightaway. I explained I was concerned as I hadn’t received my order and was getting no reply from early years boutique and she asked for the order number and told me straight away where the parcel was and should be with me in a few days, which it was! The item is lovely it’s just the customer service after buying the item that was the problem.

I have been selling with The Early Years Boutique for quite a while now and just love that Rachel and Emma are always on hand when I need help. They've just secured a huge investment, and although theyve had some payment issues over the last year, those issues have now been fixed. There's a huge, diverse range of products on offer from over 300 small businesses, but everything is unique! I'm excited to know that there is money in the pot for increased marketing efforts too!

I have been a seller with TEYB for some time now. When I receive orders through, they are always dealt with promptly and efficiently and I have never received any negative feedback. My experience with TEYB has always been positive. It is easy to add products to my store and Rachel is always very helpful if ever I do need assistance. Emma is great for promoting my business and reaching my products out to new customers on the website and on social media platforms. TEYB offers fab discounts on first orders so if you haven't ordered from them before, why not take a look at the website and, if you see something you like, pop in an order. The website has lots of fantastic products, many of which can be personalised, and so many items that can be bought as unique gifts. TEYB also have a live chat option which I think is a really great way to communicate with their customers.

I am a repeat customer of the early years boutique. I have 3 nieces under the age of 9 that love unicorn presents & I'm finally an uncle to my beautiful nephew, born just last month. I first found the website after doing some searches online for unicorn presents for girls on their birthdays. I came across quite an extensive range of unicorn teddies and I knew I had come to the right place. Based in the UK was ideal as that's where they all live. I got free postage on all 4 of my orders as the total of each was over £30. Delivery was quicker on 2 of those orders. 1 was exact. 1 order was slightly delayed. I'll get back to that in a moment.

The choice of items, gifts, designs and colours is amazing so I was able to order something different for each child from what started as birthday's gifts, has now ended up being Christmas gifts too. The selection is so good, ordering is simple and my sister's think I'm amazing when it comes to gifts and being thougtful, that, of course, I'm going to take all the credit!!! Sorry to the early years.

My nephew's gift was delayed, the only bad thing I can say about the early years boutique. It was the seller at fault also as they had to order in a special piece for the framed picture. It was no big deal & they let me know straight away. Emma from the early years boutique emailed me also and refunded delivery costs to me. Both Emma and the seller were lovely and gave me extra special attention. They knew I was a repeat customer and their communications echoed that they would 'look after me' and I was 'not to worry', they were dealing with any issues on my behalf. There was also a spelling issue in the first name. I received a proof and was able to reactify that straight away. I think they used the exact spelling I gave them though and it was my fault or rather my sister's husband ha! These things happen so it's very important to check over the details you give and check over any proof you receive.

That's it really. Apologies for the long review. I do realise there are few people take the time to write about good reviews as much as the bad ones. So here's a good honest review. I will be buying some Christmas gifts for my nephew as I've seen some beautiful 'my 1st Christmas' items that my sister and her husband would absolutely love. That's over and out from me.

I ordered a personalised rabbit teddy online via the website. I found the website very easy to use. It was my 1st time EVER ordering a personalised item online. I was very worried I would make a mistake or the spelling would be wrong or they would change the name at the last minute. I spoke to Emma before I placed the order, via the website chat. I was reassured that I would get a proof to check out. That was fine! I placed the order a month ago and it arrived 2 weeks ago. Also fine! As I purchased a slower but more affordable delivery solution. Everything was great. They did actually change the name at the last minute and I was able to tell the lady doing my order and she updated the proof for me. Very happy customer & pleased with the customer service received.

Owed £150 in seller orders. Was originally told i would be paid back £20 a week. Since chasing the money not actually paid have now been told I will be paid back £5 a week so its going to take 6 months to get what i'm owed. Disgraceful.

Very happy with my purchase in the end. The seller was not able to do next day delivery, however I agreed that i'd still like the item and downgraded to 7 day delivery, which was fine as they kept me in the loop and refunded delivery costs to me. Unfortuntely the item arrived much later as after some emails back and fourth, we all discovered the item went missing in the post. The early years boutique agreed to send a replacement and issued the necessary refund. My emails were mainly with Emma who does customer help & somewhat with the actual seller. I was happy with the communications, Emma rang me at one stage - which I thought was a nice touch! Overall it was resolved so that I was and am still happy. I suppose these things do happen! It's my 2nd purchase and no issues with the 1st. If any negative issues with the 3rd, I will leave a review to let you know. The product itself is AMAZING, glad I purchased and will purchase again.

Very pleased with my purchase, the product was in sale and still is from the looks of it, I wouldn't have purchased at full price, however I would highly recommend buying the teepee at the sale price, looks fantastic in my daughter's room, she's well chuffed. I'm purchasing another today for my god son's birthday. Tip to all, leave a review after purchase and email the early years boutique as you can claim a free shopping voucher.... Very satisfied customer!

Delighted with this purchase, ordering it was fine, delivery was excellent, customer service was good, I got various emails to advise on my order and I was kept in the loop, very happy customer.

Ordered a 1st birthday romper in mid january for my daughter's birthday at end of February, item still not received, contacted and told I would have a replacement which I didn't want, asked for a refund and low and behold, no refund. Now in May. Awful experience, would never order from this website again. Would strongly advise you avoid.

Excellent handmade bow. Bought to compliment an outfit on world book day. Looks great when worn and is so unique!
On Girl's Handmade DR. WHO Inspired Police Box Hair Bow, Bobble, Clip or Elastic Ribbon

We ordered a present for my Mam for mother's day on the 27th February. Delivery was 16 working days later. My sister followed up with "customer service" and was told that the parcel was "lost"and that we would not be refunded. This is in breach of EU laws which state "A company cannot refuse a refund for an item that was never delivered to a customer that paid in full for this item, trusting the service or the organisation". Emma Smyth then proceeded to block my sister on Whatsapp and will not return any of her emails. This company clearly has no idea how to do business. Please don't put any money into this company as it will be stolen. We will be taking this further on our end. What a shame.

After placing an order and paying £4.99 delivery, item was due to delivered in 5 working days. After 13 days and no delivery I contacted TEY and got in touch with Emma. Emma informed they use multiple independent sellers and put me in touch via this particular seller via email. The seller informed me there must be a problem with Royal Mail and said they would follow up. After a couple of days of no follow up, I contacted both TEY and the seller and they both ignored me for 4 straight days. The whole way through I have been requesting a refund as it was evident my package The seller eventually replied saying Royal Mail confirmed the item as not delivered

Absolutely disgusted. Never bought anything from this company yet they think that it is acceptable to take £20 from my account! This money is for my newborn baby and may not seem like alot to some people but to me it's a case of every penny counts at the minute! Then when I have tried to go on the website it says there is some sort of error!! Absolutely gutted that this has happened. It needs replacing and my membership cancelling! I would say I would never order from here again but I didn't in the first place!!!!

This will be the third purchase I have made for personalised baby clothing. The quality is great and I love the packaging you receive the order last in. Would definitely recommend - Personalised Baby Sleepsuit

Ordered 2 items and a further 2 when received discount offer - still haven’t received the discount by the way! Anyway second items arrived first, chased the order and was told hadn’t been 10 days. Waited until 15 and chased again. Told would be 2 days and still nothing. Chased again to find the supplier had sold out at Xmas. So why did TEYB allow an order to be placed on the 5th for 10 day delivery?? Anyway told could wait 6 wks but we didn’t want to so asked for a refund. After several emails chasing this was agreed to. Supplied PayPal ID over a week ago and still nothing. So £60 order placed on 5th January and no product or refund as yet. Would not use again or recommend to anyone.

I would say that’s it’s super easy to make changes to your store and to upload new items as your business grows. It’s great being a lifetime member (or whatever you call it now) as you know you will always have a platform for your business and seeing your items pop up on the TEYB social media platforms is great! Communication is really easy and discussing anything with Rachel and Emma is like just chatting with your friends, really friendly and helpful :)

The first time I have used ‘The Early Years Boutique’ and it definitely won’t be the last! An excellent choice of gifts for babies, excellent and unusually presented, I chose the ‘Cup Cake’ box, six individual cup cakes made up of baby grows, socks, mittens etc- FABULOUS! The recipient was ‘Over the Moon’! The website easy to use, excellent value, good choice of sizes, quick efficient service, regular updates after purchase and up to delivery, just
PERFECT in every way, a BRILLIANT website.

I ordered 2 scrabble frames and needed the small one by a certain date and was happy to wait a little longer for the bigger one. I received excellent customer support and very happy all round. Would highly recommend ???? ???? ????

Ordered an item on 8 Dec with 4 day delivery. Still waiting for it. I wasn't sent any tracking information and I've no response to my email asking what is happening with my order. A comment I added on their FB page pointing out I was still waiting and had not received a response to my email was removed.