Almost everyone likes to look as nice as they can. And a lot use jewellery, makeup and other items to help with that. But where is the best place to find these kind of items? One of the shops that sells them is The Jewellery Channel. But are they the best choice? What kind of jewellery do they sell? What can you expect in terms of quality? Can you trust it to be true when they state something is real silver or gold? Will the delivery period take long? And will their customer service stay friendly and helpful even if you approach them with a problem or complaint? That’s something that you can best hear from the customers that have shopped at The Jewellery Channel before. Their experiences and opinions can help you to get a better view of how things at The Jewellery Channel so you can make an informed decision to shop there or not.
About The Jewellery Channel The Jewellery Channel, or TJC for short, is a webshop that sells jewellery and other beauty products. In their jewellery section you can find charms, bangles, pendants, chains, necklaces, bracelets, brooches, earrings, eternity rings, wedding rings, engagement rings, and jewellery sets in gold, silver or platinum. For diamond items they have a special category containing bracelets, necklaces, pendants, bangles, rings, and earrings. In their beauty category they offer hair care, suncare, skin care, men’s grooming, makeup, fragrances, bath products, tools, nail care and accessories. They also have a fashion & home category which contains watches, phone accessories, handbags, hair accessories, home textiles, fashion accessories, home textiles and more. And their collection of gems consists of tanzanites, Topaz, sapphires, pearls, opals, emeralds, rubies, moonstones, amethysts etc.
Don't do this at home: James Gardner breaks a watch at The Jewellery Channel.
Services of The Jewellery Channel The items that you see on the website of The Jewellery Channel can be ordered online. They even have some web exclusive products that cannot be found in their physical shop. They deliver within the UK, but also to so-called Eu-1 countries. You can pay for your order by PayPal, Visa, MasterCard, Visa Electron, Delta and American Express. If you fill in your email address and sign up for their digital newsletter, you will be the first to know about new arrivals, exclusive events and special sales. And if you wish to contact them you can fill in their online form or give them a call.
Complaints, Compliments and Tips for The Jewellery Channel Have you ever shopped at The Jewellery Channel? Whether you just visited their physical shop once or are a frequent customer of their webshop, we want to know everything about your experience. How long did you have to wait for your necklace or pendant to be delivered? How does the staff in the shop treat you as a customer? Are you satisfied with the bracelet or earrings that you bought? What is your opinion on the quality of their bangles and charms? Please let us and other people know by leaving your own customer review here at BritainReviews.
Is The Jewellery Channel the best place to visit for charms, bracelets, pendants, earrings, gems and necklaces? Read about TJC in customer reviews.
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You can tell a quality company by its response to customer feedback and order chase ups: TJC, you are bottom of the class.
I was told today by Customer Care agent that my views on TJC processes "ARE IRRELEVANT", but you are more than happy to take my money for orders but can't be bothered to look into my order status properly without me chasing you up.
The standard reply to customers when they haven't received an order is, waiting for stock. Having realised that the aim of the customer care is to get you off the call as quick as they can, if I have to chase an order and I feel I am being fobbed off I ask to speak to the supervisor. The reply now is there is no supervisor available - very strange in a call centre not to have a supervisor available - but it seems is another way to close the call down quickly.
This customer with irrelevant views is sharing the TJC customer care experience.
I find the pricing of goods is different than is promised by buyers when watching this happen on 22/11/18 at 10.08pm. Did this happen to anyone else on a gold band ring? The price was £39.99 going to £37.99 as final, come on all you buyers on TJC
Customer service is appalling. Jewellery has terrible reviews for quality and after reading others views I cancelled an order straight away by mail and phone. The money has not yet been refunded and I am still waiting 9 days in. They told me the money wasn't taken and then it was and to wait 3 days. It feels like stealing. I'm so angry and annoyed as are others.
Appalling company to deal with. Had so much hassle it's untrue. If you take my advice you will avoid them completely. False advertising, shoddy, broken or missing items. Took 8 emails to finally get a supervisor named Surinder to call me. I asked her why it had taken a week for this when they send you a confirmation email immediately when you contact them stating they will reply within 4 working hours and after we ended the call I received an email stating they would now reply within '48' working hours! That takes nearly half of my 30 day return before they even start to sort the issue out! And that was the SUPERVISOR that made that ludicrous change to their policy. I have already contacted the AS A and will now take this even further.
Saw tic flogging cheap tourist jade..again today. I purchased on of their necklaces in jade for £179.00 and it's was valued at no more than 100 pounds in 3 good jewellers, all said it was just local tourist junk jade, and also purchased one of their Le Jardin rings, cheapest piece of online jewellery I have ever bought I could've cried when I saw this ring,it's a present,but was only suitable for a very young child, cheap pearl, fake mother of pearl,,never again, considering legal action, false advertising