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    The Jewellery Channel | TJC
    Reviews, complaints and customer experiences

    Dreadful customer service!

    Claire07-10-2018
    4,5
    Would buy here again: NO

    Ordering

    6

    Service

    2

    Pricing

    4

    Delivery

    6

    Appalling company to deal with. Had so much hassle it's untrue. If you take my advice you will avoid them completely. False advertising, shoddy, broken or missing items. Took 8 emails to finally get a supervisor named Surinder to call me. I asked her why it had taken a week for this when they send you a confirmation email immediately when you contact them stating they will reply within 4 working hours and after we ended the call I received an email stating they would now reply within '48' working hours! That takes nearly half of my 30 day return before they even start to sort the issue out! And that was the SUPERVISOR that made that ludicrous change to their policy. I have already contacted the AS A and will now take this even further.


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