TOMTOP
All reviewsTOMTOP
33% Would buy here again
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Everything you need, everything you will love
Tomtop is kind of lifestyle store in terms of the equipment, stuff, gadgets, accessories, tech materials and lot, needed in this modern era. so I love they have all the variety, brands, type and categories of stuff. I get the smartphone, phone covers, chargers, accessories and lot more. Also have keyboard, bluetooth etc
I have ordered lot of stuff frome here, including oneplus 6, one headphon and protection covers as well.Smsl amplifier
Brilliant company. The order only took 1 week to arrive in perfect condition. It was half the price of many other retailers selling exactly the same model. I will definitely use tomtop again.
Creality CR10s Pro 3d Printer
The stuff they sell is ok and delivery wasn't bad bearing in mind it was sent overseas.
However, if anything ever breaks. THEY WILL NOT HELP YOU.
Last year I bought a 3D printer from TomTop. It worked fine for about 8 months.
In November the printer started failing. The print bed temperature was fluctuating wildly and the printer software kept crashing citing a thermal runaway.
TomTop spent the next two months getting me to run various tests on the printer, most of which involved opening the thing up and taking voltage readings from various components. I'm pretty sure they were just trying to scare me off.
At the same time I was speaking with Creality (the manufacturer) who were equally useless and getting me to perform pointless tests. Eventually Creality agreed that it was the motherboard that was at fault and that TomTop should replace it.
I relayed this to TomTop who then repeatedly asked me for the serial number of the motherboard. Despite me telling them over and over that there was no serial number on it. I sent them multiple photographs of the motherboard showing the lack of serial number. This carried on back and forth for a few weeks.
They were deliberately obtuse and using the language barrier to evade any questions or to properly respond.
Finally in late December they agreed that they'd send a replacement motherboard.
When the package arrived, it was a 20p thermistor (which incidentally was the first thing I replaced when the printer started playing up) and not the motherboard.
They're now not replying to my emails.
So now I have a broken printer and I need to buy a new motherboard myself.
TomTop is a dishonest, deceitful and petty company. If you're buying anything that could possibly require any kind of after service, go somewhere else. They are not worth it.An electric bike
These people need to be stopped from operating for good they are scammers DO NOT BUY anything from them the stuff they sell absolutely rubbish and faulty the warranty means nothing to them worse costumer service horrible people they are simply the BANDITS on line I wasted £620 on bike and the motor stopped working after just a few months and i am within my warranty rights still they just keep playing with you and won’t take no responsibility at all
Terrible customer service
My drone battery was sent after 9 days and it was faulty / defective / dead. As requested, I sent a detailed description and a video to the company. Kelly, in the warehouse customer service said I must pay the return shipping cost (€25) or they would offer me €4 for me to get it repaired. This was then increased to €7 and the to 50% which is €20.12.
After 3 days of arguments, several e-mails, and only after I posted negative reviews and threatened a Paypal claim, the company agreed to a full refund, but would not reinstate the points I used to part pay for the order, so I did not get the "full refund" promised. .
If you want to risk a purchase from this dispicable company, then you should use Paypal, which gives protection. If you encounter a problem, then contact Tomtop customer service. If they mess you around, then post negative reviews everywhere and threaten to file a Paypal dispute. This will get their attention. If you do not get satisfaction, register the problem with Paypal, who will review the case and has the power to refund you. If you register the problem with Paypal, DO NOT CLOSE the file unless the case is resolved to your satisfaction, as once closed, the file cannot be reopened.
I have had other successful purchases from Tomtop, but when things go wrong, their back up service is terrible. They will try everything to avoid responsibility and will try to intimidate. Stand your ground and you will eventually get what you are entitled to.fAULTY GOODS>>>>>>>NO REFUND
Faulty goods received but Tomtop refuse refund of any kind
THEY ARE A SCAM
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