If you are a man looking for clothes, there are many shops and websites that you can go to in order to get a new piece of clothing. One of these web shops is Topman. But from pictures on a website, it might be hard to judge the quality and sustainability of the clothing items and the customer service and helpfulness of the people who make and sell them. Other customers can tell you that. Read their reviews to know about their experience, opinion and more. Customer reviews can give you a clear view of the company, its services and its products. That way you can make an informed decision when you decide whether to shop at Topman or if you choose to avoid it.
Topman is a clothing manufacturer and retailer that focuses solely on men’s clothing. Its flagship store is situated in London. They sell all sorts of clothing from formal suits to casual style clothing. The company is owned by the Arcadia Group which also sells other well known brands. Topman sell clothing from other manufacturers like Adidas, Calvin Klein, Levi’s, Tommy Hilfiger, and they have an own design collection, a premium line called Topman Design. Their assortment of clothing includes blazers, coats, jackets, hoodies, sweats, jeans, jumpers, cardigans long sleeve t-shirts, joggers, shirts, shorts, swimshorts, suits and tops. But they also sell accessories like bags, belts, braces, hats, beanies, jewellery, watches, scarves, capes, sunglasses and more.
Topman at the London Fashion Week
Services of Topman
You can easily order on their website by creating an account and put the items that you want in your online basket. They offer standard delivery that will take up to six working days. This service is free if your order is above £75. If you want or need your clothing faster, they offer express delivery that takes up to three days. Are you a student? In that case you are lucky. Students get 10% off on everything they order. If you sign up for their newsletter, you will get 15% off on the first order that you place. Are you not satisfied with your purchase? You can return the item within the first 14 days. This service is free. If you have question or problem, you can contact them via email, regular mail or give them a call via the number that they placed on their website.
Complaints, Compliments and Tips for Topman
Do you have any experience with Topman? Maybe you already own one of more pieces of clothing that they sell. If you do, would you let us know what you think about this clothing manufacturer and retailer? We would like to know about your experiences, opinions, complaints and more. Your customer review can help others decide whether shopping at Topman is a good idea or not.
What do customers think of Topman? Read customer reviews, experiences, opinions, compliments and complaints about this fashion store for clothing, shirts, blazers, cardigans and more
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on our wedding anniversary, I ordered clothes for my other better half Edward, he totally loved it. the price rate is quite good and I love the quality of clothes, also the packaging was very presentable.
What a awful experience I have had with Topman this week, both in regards to the store (Durham Silver Street) and the 'customer care' service.
Popped into the store on Thursday to buy a suit, shirt and tie. The store opened over half a hour late to start with which was not good.
When trying the suit on they did not have my size in the pants and the gentleman serving me said they could order my size into the store. I mentioned I needed the suit for first thing Monday morning and he said it should arrive by then. It actually turned up on Friday, so went and picked them up Friday night. However when I got home and tryied them on the catch to fasten them was missing. So called the store on Saturday morning to discuss a exchange.
I spoke to the manager who stated they would need to refund the faulty iteam and reorder the exchange, which is a bit inconvaniant to start with but I thought ok. I asked the manager if they could order the replacement iteam and and I would come do the refund / exchange when they arrived to save two more trips to the store (two extra parking charges, two extra petrol charges and two more time investments) in addation to the two already made. The manager stated it was company policy not to do this and they could only order the replacement iteam when refunding the faulty one, I am sure this would be the same as ordering stock for the shop. At this point I asked for Topmans complaint number and the managers name as thought it was riddiculas to ask the customer to make two more trips to replace a faulty iteam they provided, which can happen but they seemed to be no effort to help rectify the situation. Again could understand if this was one iteam I bought or was exchanging due to a fault on my part but I spent quite a bit on a few iteams and it was a mistake on the providers part.
I then called Topman customer care to put a complaint in and after explaining the issues was repeatedly told it was store policy to not order replacement before refunding faulty item and it was the store managers discression if they wished to help any further. Tryied to explain in more detail but kept getting the repeated line its store policy and the agent was very arrogent. Asked to speak to supervisor and was told it would take up to a week for them to get back to me but I doubt any sense will come of it.
In the end I have had to reorder the replacement iteam online and return the faulty one by post, so now will definatly not have these for Monday morning which is when I needed them for.
If I ordered these iteams online I would have got free delivery and returns without the inconvineance of traveling to a store, though visiting a store would help keep them open but this is why more and more people are shopping online due to the terriable customer service experience.
Use to love jumpers, shirts and shoes from Topman but will not be shopping here ever again after this experience.