
Trade Plumbing
All reviewsTrade Plumbing
All reviews (2)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
1200x600 Matt White aluminium towel rail
Delivered cheap alternative, and won't agree to refund
I waited almost two weeks for a nice looking, but expensive aluminium towel rail, when I had been told it should arrive in 3-5days.
I eventually received a cheap painted steel unit, very much like the reviewer on the 3rd Dec (so not a one-off picking error...)
Given the run around via chat and email, and when I eventually spoke to someone on the phone I was told I had to use email, and not to call again! Similarly "livechat" person simply disconnected.
Usual COVID excuses, but bottom line no interest in trying to resolve my problem, instead falling back on a "24 hour email ticket system", where they eventually send replies which don't answer the key questions!
Still waiting for a refund.
Update:
I've just had a reply to my last email, which now says it will take 2-5 days to get a response via email!
"Hello,
Thank you for your email.
My name is James and I will be dealing with your request, I will endeavour to come back to you with the relevant information as quickly as possible, at present please allow 2 - 5 working days for a response.
Kind Regards
James
Customer Service & Sales Advisor"
Advice to tradeplumbing: If you can't get the ordered part, contact the customer and give them a refund; don't send a cheap alternative and then make them jump through hoops to get a refund (which I still don't have).THUMBS UP
My room needes some changes especially my bathroom,, Trade plumbing helped with everything. they did not just offer tubs but also there are various things that make my bathroom safe
Others also viewed

BuyInCoins
If you need a couple of completely different items, you can of course go to different specialised shops, but you can also visit an all-in-one websh...


Ultimate Outdoors
If you love being outdoors no matter what the weather circumstances are, you will want to be well dressed and have all the supplies you might need ...

You can do better!
Listen to customers with experiences
After a bit of to and fro, we've managed to sort things out, and I have a refund. Thanks to Chris for his efforts to get this resolved.