I ordered some PJs in plenty of time for my granddaughter's birthday at the beginning of December but they never arrived, nor did they arrive for Christmas so I requested a refund, and despite many, many emails and empty promises, i have yet to receive it. Worst company I've ever had to deal with. Save your money!

I ordered and paid for a gillet back in February, The item never arrived. In April I asked for a refund. I received confirmation that my order had been cancelled and a refund would be sent. Guess what, I haven't heard anything from them since, despite numerous e-mails and every time I telephone I get a message saying no one available. How can they get away with ripping people off!

Terrible company! Despite emails from them I’m still waiting 7 weeks later for my order. I have only read one positive comment in all their reviews. DON’T buy from them, I’ve learnt my lesson the hard way 🤬

As above - ordered and waited. No confirmation email so finally got that but now it says order does not exist and my account no longer exists. I have chased again - will see what I get with that. Then I will ask for refund - but not holding my breath.

The UK regulators need to look into this company. As many of you on this site, I too have been scammed by this company. I order a few things in July and by end of August still had not arrived. I called and could not get through, I emailed and cancelled my order....and still waiting for a refund. I wish I had researched this company prior to my purchase. I will be filling complaints with the appropriate sector and my bank. PLEASE DO NOT BUY FROM THIS WEBSITE...TOTAL SCAM!

I too have been scammed by them. I ordered a jacket 25th July, I cancelled it at the beginning of September, when I realised it was never going to come, and I am still waiting for a refund! How can this company get away with this? I am seeking advice about them and I will be taking it further not just for myself but for everyone else who has been ripped off by them! The company needs closed down ASAP!
#avoid like the plague#rip offs#can’t even be a real company#scammers!!!!

I ordered a coat 8 weeks ago and it still hasn’t arrivied and I have sent a lot of emails an they haven’t replied they just keeps saying my order hasn’t shipped yet And they are very unhelpful
DO NOT order from here , they are scamming

So i orderd a coat weeks ago paid via klarna so i fault ok its a legit company email after email and still being told waiting for shipping .. these are a fruade do not use them at all.. they nerd to be shut down. Scaming ppl who work hard and who are honest. These are nothinh but a ... scam they should be ashamed to even trade .. i will take this to the next level. I will get my money back and i advise anyone who orderd do not bother or use klarna least that way it will get refunded

The scammers cheated on me too! They need to be prevented from doing so!

I’m still waiting on my parcel to come . I’m honestly so mad . I’ve saw someone I know who have had a coat from them and got delivered that’s why I had hope but I ordered the start of March and all I’m getting is auto responses . I’m due to take this further .

I am currently experiencing the same thing due to large amounts of people experiencing this this could definitely be taken to court

Do not use this company, bought a coat in January and still havnt received the coat or a refund. Con-artists.

Oh dear, I just emailed them about why my order hasn't even been shipped yet after 7 weeks :(

Still awaiting my order which I ordered on the 19th March no response to my phone calls. Where on earth is the jacket ? Not very happy will not use them again

I too ordered a short suit set over 3 months ago and it too was paid for the same day and have not received it as of yet. I also emailed them twice and was told they are working on it. Sure they are..

The original positive review here is a lie and fake. Ultamodan is a scam site. Please don’t be an idiot. You’re smarter than this. I wish I was 😂😂😂 DO NOT PATRONIZE ULTAMODAN.

I ordered my package March 28 and it is now April 20 and I have yet to receive it

I ordered a coat in January never received the coat or a damn refund...54 dollars coulda just been set on fire. I'm so pissed.

Reading all reviews you are a scam taking money no goods can't even track should take up with fraud squad .

Exactly the same as above. Ordered in January, still no parcel. Auto response although last one said I had to put a claim through Amazon for a refund as they are holding the funds. Didnt even purchase through Amazon. DO NOT PURCHASE FROM THIS WEBSITE.

Has anyone managed to get their money back when item hasn't bee received. Disgusted at Ultamodan.

I’ve been waiting for over 4 months for my jacket to arrive and getting those stupid auto emails I have repeatedly asked for a refund not once got a reply an absolute joke

LOAD OF FUCKING SHIT!!!!

I'm in the same situation. I ordered a track suit on March 30th and it still hasn't shipped. They haven't responded to my inquiries. All I want is my money back. I should have looked into the returns and cancellation policy. Such crap.

I have been in the same situation I have ordered a jacket on 4th of April still not arrived I also paid the extra 20 pound for 7-14 days delivery still not here, I have contacted them numerous of times and no response. Scam site I will never order of here again

What the actual fuc* i ordered a coat March 18th 2021 it May 6th 2021 and they just keep saying they’re working on it... I messaged them on instagram too that’s the only place they reply but it’s all bull shit. I doubt I’m getting my coat or my money back. Let’s sue them! $55 bucks thrown away. I could’ve paid a bill with that. This site is a SCAM.

I had a very bad experience with Ultamodan. It really seemed genuine. I had ordered a dress with them and there was no delivery. I waited up to four weeks and then at that point I cancelled my order and asked for my refund, they got back and cancelled my order and said refund will follow in 7 working days but to my surprise nothing arrived. I ended up calling my bank and told them my situation, luckily my bank refunded me and said that they were going to chase them and get my money back.

Would not defobuy from them it is a scam as said in previous emails they just give automated answers.need to take them to court for other people will suffer.bought a outfit for my wife 50th and ordered February still has not turned up.absolute shocking service.i am just wondering how they can sleep at night.

WE WERE SCAMMED TOO IM SO TIRED OF THIS *BEEP*

Ordered coat in November for Xmas never came
Was told out of stock to then be told I was refunded then took it up with my bank who stated they hadn’t resulting in me closing my bank account Then another email saying they would refund me a sales advisor called cleopatra for me to submit bank details as last refund got sent back(yeah right) and now they gone on ghost mode again
I just wanting my f ing refund and it’s taken me nearly six months to just get a reply
Reall really poor service

Wish I had read all your reviews before ordering a blue velvet jacket (for which I was billed on Feb. 2nd) from these THIEVES and still not received, just boiler-print rubbish e-mails from them and still no jacket on May 17th. How do they get away with this? Does anyone know if there is a Better Business Bureau where one can lodge a formal complaint and warn other potential buyers so they don't get scammed like we all did?

Ordered a dress for £50 from them on the 8th of March, have emailed and called with no response. So pissed off.

Ordered in March and still nothing! I did email in April and they said it will be dispatched within 15 days but still waiting! I’ve asked for refund now which I can’t see that happening tbh

I ordered a top April 28 and was told I would get it by May 13th . I did not, I reached out to them on phone no response but when I reached out on Instagram, I got a response and someone chatted with me until we got to the point where I canceled and requested a refund. I didn’t read reviews before I ordered but I was sure I would not get my refund after I read reviews but surprisingly I checked my account this morning and it had been paid. I felt it would only be fair to write a review. Although their delivery is horrible but I’m glad I got my $59.95 back!!!

How do we take this company to authorities it can’t be allowed

SCAM BUSINESS - AVOID. CHINESE FAKES. CHEAP NASTY SMELLY. THEY WILL TAKE YOUR MONEY AND NOT DELIVER.

I was unfortunate enough to put my trust in this company and ordered and paid for a coat in May 2021..alarm bells started to ring when a month later the item hadn’t even been shipped and just kept getting fobbed off with their usual generic emails which mean nothing..it was only when I discovered how many people this company have scammed already that so decided to contact my bank and report them.it makes me sick how this awful dishonest company had scammed so many people and are still trading..I’m certainly telling everybody I know not to touch this company with a barge pole and will not hesitate to leave a review at every opportunity.The irony is they claim to be such a nice ethical company who empower women who have suffered domestic violence yet in reality they are stealing money from people,not sending goods for months on end sometimes and not refunding people..Ultamodan hang your head in shame you are an absolute disgrace and for any other ripped off customers contact your bank and they will do a chargeback…

Ordered 2 coats 9th March 2021; waited patiently as thought I’d give them a fair chance due to possible pandemic related issues; chased on 7th June, told they were giving my order ‘top priority’ and I would receive in a mystical 15 business days; chased again 2nd July, again told they would soon be despatching my order…at which point I have requested a refund, then, doh, checked the company reviews. So frustrating. Given comments above I will raise with my bank now

Same here, placed order on May 20th and it's July 6th . Still waiting. DO NOT BUY FROM THIS SITE. IT'S A SCAM AND FRAUD. THEY WILL STEAL YOUR MONEY AND KEEP TELLING YOU YOUR ORDER IS STILL PROCESSING.

Please report them to the Citizens Advice Consumer Service on 03454 04 05 06 (Citizens Advise Org UK) - if you google them you can also speak to them via chat or lodge an online complaint.

Currently in the same situation. Ordered £70 worth of cloths end of March, nothing has arrived and not had a refund. Anyone know who we can report this company too?

Total scam. Waiting for 2 coats and no reply to my emails. If it is too good to be true then it isn't true. I wish I had listened to that saying!

I was able to get a refund - If anyone needs help I'm happy to help. I have submitted a complaints to every fraud agency in the UK and they are currently investigating the matter. If anyone else would like to you can report them via Action Fraud Police UK

Spent £170 on clothes my daughter wanted for her birthday. Wish we'd seen these reviews beforehand! My daughter hardly had any presents for her 16th birthday and now I can't afford to get her anything else. Devastated! Any advice would be very much appreciated.

I want a refund o r will take this further.

ordered something back in may and it hasn’t shipped and i emailed them and idk and tgey said they would ship it as its the “top priority” but i havent got it yet idk what to do should i contact my bank ?

I placed order in March, requested refund and now it’s august and still nothing! Absolute scam of a place!!!

I ordered a coat in March and I am still waiting ice called loads and all I get is they are sending it im disgusted

I ordered at least 3 months ago and still have not received my order! I just keep getting automated responses saying that they will expedite my order and I've been hearing that for a month at least.

I ordered a top two months ago on 28th June 2021, they have taken the money and the tracking says it still has not bee shipped. I have now asked for a refund and have had no reply.

We all need to take legal action ! How is this website still running! I ordered around 2 months ago never received my parcel. I have continuously asked for a refund but they will not give me my money back. How is this website still up and running we need to do something about this !

No one ever received anything from this site. Any positive reviews are total BS and not genuine. Don't fall for these fraudsters.

Ordered red military jacket September not received will take this to trading standard cant da
Do this not fair when dont have a lot money 1😡😡