Village Hats | Hats & Caps

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Village Hats | Hats & Caps

50% Would buy here again

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L
Lee Jones
Misleading website creating a false expectation. Appalling Customer Service Village Hats ..... what a truly awful company. Please note that ‘Hats and Caps’ and ‘Village Hats’ are the SAME CO...Read on
J
Jim Andrews
I received my order today from Village Hats. It was delivered by the Post Office in a box. Inside a carefully wrapped hat in perfect condition and fit. I was most impressed and would have no hesita...Read on

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  • Ordering

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    Would buy here again
    Overall

    Epsom Fur Felt Fedora

    Misleading website creating a false expectation. Appalling Customer Service


    Village Hats ..... what a truly awful company. Please note that ‘Hats and Caps’ and ‘Village Hats’ are the SAME COMPANY.

    I ordered an Epsom Fur Felt Fedora from them. It took them 4 days before they contacted me to tell me the size I had ordered was out of stock.

    I went back to their website and opted to try the smaller size in the hope that it fitted, and they told me that they would accept a return if it did not. They did not explain their returns process, nor highlight any costs therein at that time.

    I ordered the other hat, and it arrived 2 days later. I opened it immediately, excited by my purchase, only to find what I consider to be a very poor product which bore little resemblance to that shown on their website.

    The material was flimsy, and the hat would not retain the shape shown on the website. This is obviously what I had in mind when I ordered, otherwise why else would have chosen this style ? The brim constantly wanted to turn upwards, and the structure in the crown/peak was poorly defined and lacked the character shown on their website. I believe that the two hats were of different quality. Furthermore, the brim was asymmetric and looked odd when I put it on. Even my wife agreed with these views, and she rarely agrees with me !!!

    I emailed Village Hats customer service, and got n o response.

    I emailed them again, and got a response asking me to send photos.

    I took photos and emailed them to Village Hats customer services ........ and got no response.

    I sent another email asking them to look at the photos and respond ........ but got no response.

    I called the customer service number, and was redirected to what I believe was a non-UK service centre where I eventually spoke with what I consider to be a surly customer service assistant.

    I explained my case and he went away to retrieve the email, but couldn't. I sent it again, and eventually he acknowledged that he could see my photos. He went away to 'study' the photos and eventually came back to inform me that the photos did not corroborate the points I had made in my email complaint.

    Apparently a fedora with a turned-up front brim which makes you look like Benny Hill (showing my age there) is perfectly acceptable, given the style shown on their website which inspired my order originally is most definitely not in the same vein.

    He agreed that I could return the hat, but would have to pay for the return and use their 'Rebound' service. I was not happy and told them that I would want the return fee refunded as the hat was not as expected and that the website has created a false expectation on my part. He said they would decide if my complaint was justified when they received the hat back.

    Reluctantly, and somewhat peevishly, I returned the hat, paying the fee. It then took this wonderful 'Rebound' service more than 10 days to convey the hat back to Village Hats, who then took another 20 mninutes after the formal delivery time notified to me by the carrier to assess that my complaint had no basis and that the hat was 'as described'. This is what they said in their email to me:

    "I suppose we could have specified the above information on the product page, but the description of a product has to focus on the most important information and stay short enough to be readable quickly enough by our website visitors."

    How about that eh ? A contemptuous view of their customers, and even they acknowledge that the information on their website is misleading and lacking in detail.

    My view remains that the hat sent to me fails to match the styling in their website image, and I suspect that the quality/weight of the material used in the website image hat was higher than that sent to me, evidenced by the fact that the hat they sent would not hold any shape other than the Benny Hill style.

    I recommend that if you are considering a purchase from Village Hats, you either look elsewhere as this is a big multi-national company with a strong web presence and appalling customer service, or you go to a REAL SHOP where you can see what you are buying before you spend any money and enter into a farce which you later regret ....


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Absolutely excellent service and quality

    I received my order today from Village Hats. It was delivered by the Post Office in a box. Inside a carefully wrapped hat in perfect condition and fit. I was most impressed and would have no hesitation in recommending the Company to any prospective customer


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Village Hats | Hats & Caps

Headwear can be useful for many things. In summer, it can protect your head from the burning sun while in winter it prevents the warmth from leaving your body. But where can you find the best hats and caps to cover your head? One of the shops that want to provide you with headwear is Village Hats. But what kind of quality baseball caps will they sell? Will their beanies keep your head warm enough? How long will it take their customer service so dispatch your bucket hat and send it to your home? And what kind of customer service will Village Hats provide if you need their assistance? We cannot answer these questions. Therefore, you should read reviews written by real customers of this shop. Their comments, experiences, opinions, ratings and other remarks can help you decide if Village Hats might be your kind of headwear supplier or not.

About Village Hats
Village Hats, also known as Hats & Caps, is a company that sells headwear. They call themselves “the destination for hats & caps online. They want to provide headwear for any person or lifestyle. They offer specific men’s hats such as bowler hats, beanies, berets, fisherman caps, Panama hats, sun hats, army hats, cowboy hats, newsboy caps, snapbacks, trilby hats, pith helmets, flat caps, straw hats, fez hats and rain hats. For women, they provide cloche hats, sun visors, pillbox hats, berets, fedora hats, fascinators, floppy hats, trapper hats, faux fur hats and many others. Village Hats also offers a collection of children’s hats for the younger generation of hat-wearers. So if you’re looking for a replica Indiana Jones hat, a trucker cap, fancy dress hat or newsboy cap, Village Hats might be the place to be for you. Their hats can be used to keep your head warm and sheltered from the harsh winds and cold rains that can give you a headache. Their collection contains brands such as New Era Caps, Vans Hats, Brixton Hats, Nike Hats, Bailey Hats, Flexfit Caps, Tilley Hats, City Sports Caps and various other brands.


Services of Village Hats
You can order the hats, caps and helmets from Village Hats' website. If you order online, Village Hats' delivery service will send the item right to your home. You can just wait for your beret, fedora or beanie to arrive. Village Hats also has a customer service to assist you when something turns out to be wrong with (the delivery of) your cowboy hat or newsboy cap.

Complaints, Compliments and Tips for Village Hats
Do you already cover your head with a hat or cap from Village Hats? Whether your baseball cap is collecting dust on the hat stand or hardly comes off your head, we want to hear all about this shop. How comfortable are their berets? Do their winter hats keep your head warm enough? Did it take long for Village Hats' customer service to deliver your fedora? And what kind of customer service does Village Hats provide for trusting customers? Please write a review and share your own Village Hats story.

Can the hats and caps from Village Hats keep your head warm? Read customer reviews about baseball caps, berets, fedoras, straw hats, cowboy hats etc.