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    Waitrose Florist
    Reviews, complaints and customer experiences

    Never again

    Sue Giles07-03-2019
    5
    Would buy here again: NO

    Ordering

    10

    Service

    2

    Pricing

    6

    Delivery

    2

    I ordered a bouquet to be sent to my sister for her sixtieth birthday. It did not arrive until lunchtime the following day, and in very poor condition - petals falling off the roses, and brown at the edges.
    Customer services, to be fair were sorry and pleasant, and have arranged for a replacement bouquet to be sent, but as they will be going by the same courier (Yodel), I rather suspect the same thing will happen again.
    They rather ruined a special day, as she had been told to look out for a surprise.
    I shan’t use them again, and would advise everyone to avoid them.


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