You Garden Reviews
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Begonia illuminations
Ordering very easy. Customer service a little slow but good result in the end. Both the above item and other recent orders. Are all doing well. Plants are very good size and arrived well packed. Will definitely be back again to order.
gardening stuufs are eaisly avaible
My grandparents love to do gardening, so I do. we are using you garden for long and it helps a lot to maintain n and to make our family garden beautiful and attractive.
Magnolia tree
Magnolia Susan 9cm
arrived in good condition
Would buy againPlants
No customer service, half my plants were dead or infected, sent email to customer service, no reply.
Would not use this company again, avoid and spend your money elswhere.Bulbs via Groupon
Avoid this company they are disingenuous and unhelpful.
£38 worth of plants including £6.99 delivery
So I've have now been waiting for 20 days for my delivery from yourgarden. I've emailed them asking where it is and my response was its still at the nursery. So I waited for a couple of days and emailed them back asking for a refund as I've still not received anything. my response to the email was the items have been pick so I can't have a refund till it gets to me I then have to send them back to the nursery at my cost. the items have not left the company grounds yet and thay want me to wait till thay send out the plants just so I can them back to them just to get a refund on plants that thay still have? This is a joke I can drive across the country quicker and get the plants myself. so if you want some plants I recommend you go out and get them yourself definitely don't buy anything from yourgarden
Preplanned Union Jack hanging baskets
Nothing like described,flowers almost dead and what should of been blue were purple.Quality control must be absolute rubbish . When I tried to complain to call centre they hung up the phone. Will never buy from them again, only order if you have money to throw away.
Lily bulbs
Absolutely terrible company. Half of the bulbs I ordered did not grow. The others were small and with very few buds. I was refused a refund when I complained. Apparently I should have complained within 30 days - (lily bulbs planted in February do not grow in 30 days). Do not buy from this company
Italian cypress trees
Having ordered and paid for items over 2 months ago still no the clue as to when we will receive . Very poor communication.
Cypress trees
They arrived massively smaller than paid for, kept me waiting for three months and customer service is ignorant and will not help in any constructive way. DO NOT use these cowboys!!
Fuchsia plugs , clematis and an annual
Very poor over priced plants , don’t bother and go to the garden centre!
2 Never completed
Negative . Worst Company to deal with ! 1st order nothing for 3 weeks had to open Paypal Case as did not respond to email. Never got ordered refunded 1 weeks Later Total 4 weeks. Thought I would try again 2 weeks later part refund incomplete order What a Joke You will never get your complete order Ha Ha
Various items
My You Garden order was supposed to be delivered on Friday 7th May, but only one item was delivered. On Friday I called them to ask when the rest of the order would be delivered. I was advised to ring on Monday 10th May. When I rang them, they told me they could not tell me when the rest of the order would be delivered, seemingly expecting me to stay in every day until it was delivered. When I queried this, the line went dead. When I rang back, the line again went dead while I was explaining my concern. I then emailed them and got a standard reply which stated they would reply within 7 - 10 days and asking me not to contact them until I had received a reply. I find the failure of You Garden to address my reasonable concerns to be unacceptable.
Mixed selection
Appalling service. Placed an order got fed up with waiting so I cancelled. They have held back a delivery charge of 6.99 despite the fact I never received anything. Now they do not respond to emails. Use your local garden centre.
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Received email that my order for 80 Begonia plug plants had been despatched.
Two weeks later, still not arrived. Phoned Yougarden, told that Yodel had screwed up, and replacement would be sent. One week later, phoned again and told that they are out of stock, which nobody had bothered to tell me, and refund would unbelievably take four weeks.. Staff very friendly, and as helpful as they could be, but management needs to get a grip , as well as a lot of education in customer relations and customer service.
Only use this company if you want a lot of aggravation.