I ordered a lot of bikinis from here, first thing that went wrong they didn't all arrive and didn't notify me why but still charged me for them all. Second thing - the bikinis were terrible! Half of them fit, some were too small and some too big (they were meant to all be the same size). Some didn't have the hygiene stickers in and all of them were bad quality. THEN, I tried to return them. This is where the real problems happened. Firstly it took me forever to get them to respond to me with any details on how to return them. It was a long process. I have now returned the items and they are REFUSING TO REFUND ME. They are telling me that I need a tracking number and they won't confirm whether or not my Items have arrived with them unless I send the a tracking number. I didn't want to pay extra at Royal Mail so therefore didn't get a tracking number because I wasn't told I had to.
Seen as it took 5 emails back and forth for them to tell me how to return the items you would expect them to mention the fact that it is apparently mandatory to have a tracking number if you wish to get a refund. they are basically ROBBING ME of my money and not giving me a valid reason as to why.