I ordered four items for my teenage daughter, when they finally arrived they were all way to big. We ordered size 6 but they were more like a size 12. Managed to figure out how to return after a week of emailing back and forth with Zaful Support. Returned the items by Royal Mail as instructed and scanned in a copy of my postal confirmation, also as requested. 6 weeks have passed and I still haven't had my refund and they have said I need to wait longer for their depot to to sort. The return address was in this Country but I doubt very much we will ever see a refund. Shocking customer service.