Zest Beauty Reviews
Reviews (24)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Hair serum
Didn't receive the order even after payment .. very bad... they are not even responding ..
Very bad and shamless
It has been 5months .. not yet receivedSkinceuticals serum
I ordered products worth £70 plus delivery in june . When products didn't come I ask them and they said it is out of stock, i ask for refund for remaining. I am still waiting for my money. I contacted them already a few times, but they keep using a Covid as an excuse. Don't recommend at all.
Mineral Face Powder
Never received my order so requested a refund but 4 months later still nothing!
Dermalogical
Order took nearly 4 weeks to appear. Unable to use the £10 voucher at the checkout which they had sent me No reply to my emails, facebook message and many messages on their answerphone (phoning inside as well as out of their 10-3.30pm advertised customer service hours).
Slightly lower prices are not worth the aggravation of being unable to get a reply from the companyStill waiting for a refund from an order made in April 2020. 7 months later and they are still dodging emails and not replying, even though I know they are receiving the emails as I receive a confirmation from the company that they have. Disgusting company. Taking peoples money and not delivering products or refunding and then flat out ignoring people.
Joico shampoo & Joico conditioner
I ordered the above products months ago & cancelled early September (as they had not arrived) After several emails, I notice that today my bank account has been credited. This has taught me a lesson, always check out a company before ordering from them. I would not award Zest Beauty any stars at all - but had to click some in order to send review.
Joico shampoo & joico conditioner
Totally negative! They took my money instantly but the products haven’t arrived - after 2 months!
Please join us in reporting this company to the police at actionfraud I would send the link but it’s not possible on here
Elemis Bath Soak
I ordered 2 bottles of Elemis Bath Soak. I use the product regularly and thought I'd buy 2 since the price was reasonable. 3 weeks later I'm still waiting for my products to be delivered. I tried to email the address on their website FAQ's section, but it seems non-valid. I have contacted them through their Chat facility, so will see if I get a response.
I just found info online the company is dormant. So i guess we won’t get our money or products. I made a dispute at my bank today.
Please join us in reporting this company to the police at actionfraud I would send the link but it’s not possible on here. Meanwhile your credit card company should issue you with a refund, give them a call ????
Elemis marine cream
This site takes money from customers but doesn't deliver the goods or a refund... I have reported them to the police and trading standards and amazon and trust pilot... Please don't give them any money
Skinaid
purchased goods on 29/12 on Zest Website - nothing arrived, I chasd and was told there had been a lot of demand - they would try and get me some stock - eventually after pushing they sent me 50% of the order but within 30 days of sell by date with a promise the rest would follow the next week and not be out of date stock - again nothing, more chasing, more excuses, I asked for a refund, they said they would give me one that was 24/1, chased again today no refund been further coming - this is a total scam, sham and they should not be allowed to trade - they are fraudsters just taking your money
Redken Cerafill Defy Daily Scalp Treatment £23.40
Wish I’d read these reviews first. I cancelled an order due to unavailability of product and requested a refund on 25th September. I sent reminders on 1st November, 29th November, 13th December and 6th January. Each time I received a prompt reply promising the refund within a few days but to date I am still waiting.
Dermalogica & Elemis
I ordered over £250 products on 1 June for my holiday 7 days later. They confirmed that the order would not be fulfilled in time and so cancelled part of the order. When I asked for the whole order to be refunded they then miraculously advised they'd sent the other part. I returned the items unopened and have today, 1 July chased for the refund for the whole order only to be advised that "unfortunately it has not been processed and can take a further 14 day". Absolutely appalling customer service. How is this company still able to operate?
Poor Service - but good prices
I have been ordering from them over the past couple of years but they are getting slower and slower at delivering unless you pay for a courier. However an order I placed on 6th December 2018 which was over £100 of goods still hasn't been received. I have contacted them 3 times now and still no answer or tracking information. Tomorrow is 30 days which means they have failed to deliver within a reasonable time under the Consumer Rights Act 2015. I would avoid this company.
dissatisfied customer
poor communication, goods not available but no updates and then offering a refund that has still not come!
extremely disappointed and unprofessional
I have placed an order for over 60€ two days ago, still no trace of a confirmation email. I only have the payment on my bank account. I will contact them ASAP to receive updates and if the good doesn’t exist (as it probably is considering other reviews) I will immediately collect all the evidence online and raise a dispute through my bank. Will report to trading standards