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    MoneySupermarket
    Reviews, complaints and customer experiences

    Car insurance

    Emma08-02-2019
    2
    Would buy here again: NO

    Ordering

    2

    Service

    2

    Pricing

    2

    Delivery

    2

    Had car insurance policy cancelled and i had to pay cancellation fees because money supermarket send the wrong detsils to the insurance company, made a complain and they said is not their problem to talk with the insurance company,when they ask you when you passed your driving test is only years option and not months,because i passed the test in November and i took insurance in January i had to put less years, money supermarket asks how many years i have choose 6 because 2019-2013=6 not 5,but because insurance was took out on the 8th of January insurance company had in their records it was Jan 2013 when i passed my test,if i would of said 5 years it will mean i passed the test Jan 2014,insurance said that my car insurance willbe higher now because of this, i refused to pay saying that money supermarket should pay the difference not me,money supermarket don't agree is their fault saying that others compare sites have the same question, they don't i have checked all of them ,so my insurance got cancelled and i had to pay 75£ cancellation fee.
    I will never use them again,very bad costumer services they didn't not even called me to tell me my complain can not be fixed, they emailed me.????????


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