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Every business owner knows that it’s becoming harder to reach out to both old and potential customers. With the increase in online shopping, people rarely find time to visit brick-and-mortar shops for all their needs. Business owners had turned to email notifications to keep up with their customers, but with the rise of social media and messaging apps, people no longer fancy emails as a reliable communication medium; some don’t even check their mails. Nowadays, people use messaging apps like WhatsApp and messenger to chat with relatives, friends and to connect with different brands, look for some content and search for products. So the big question now is how to keep in touch with old customers and connect with potential customers efficiently? One of the most innovative solutions is chatbots. Chatbots are computer programs that are designed to simulate conversations with human users on the internet. These AI-powered programs act as automated virtual assistants, capable of communicating with people across many instant messaging platforms and giving business owners the ultimate possibility to interact with customers on the platforms that they use every day. Chatbots can be a useful tool in your marketing arsenal, but the hectic bit is finding the best automation service provider that is well suited for your business needs. One provider you might want to consider giving a try is LivePerson. We cannot say for sure if their chatbots are the most interactive programs in the market or if their customer service team will provide prompt assistance when you need them. The people in the best position to tell you are those who have patronized them in the past. Check out their unbiased ratings and comments here to know more about this company.
About LivePerson LivePerson was founded by Robert LoCascio in 1995 as a publicly held and global technology company that develops conversational commerce and AI software. The company claims to make life easier for brands and customers everywhere through their conversational AI. Their conversational platform is said to empower customers to stop wasting precious time on hold or navigating through tons of websites and message their favourite brands and business instead, just as they do with friends and family. LivePerson is headquartered in New York City.
Products and services of LivePerson Their range of products includes messaging channels, AI-powered bots, call-to-message, and advanced management. Their solutions can be used for marketing, customer care, or sales and are suited for retail services, government agencies, travel agencies, insurance companies, education sector, automotive, financial services, and more. Customers can request a pricing quote for a custom package on the website by filling a request form or chatting with a representative.
Compliments, complaints, and tips for LivePerson Have you tried automating your business using LivePerson before? If you have, we would be grateful if you share your personal experience with this brand here on BritainReviews. Leave an honest assessment of LivePerson in the comment section here and tell us how their products have impacted your business. People who are looking to try LivePerson for their businesses will find your views useful.