Don't waste your time or money with this company, I paid for their cake delivery service (which they claim to not be liable for damage etc) but anyway, chose Next Day Delivery, my parcel was collected on Friday and was supposed to arrive on Monday for my Dad's birthday.
Monday they didn't even bother, just said Delayed, Tuesday it was 'Out for Delivery' all day then ended up back at the warehouse, Wednesday exactly the same, and again today, now day four of this 'Out for Delivery' so who knows when it will actually get there, if at all.
And yes the 'help bots' are useless, give you the whole Covid excuse, funny how other companies aren't struggling. My other half sold something on eBay, used their courier service, paid for Next Day Delivery, turns out it was UPS who collected his parcel, and guess what it arrived the next day, as promised by eBay, who aren't exactly a small organisation, not dealing with many deliveries right now. So the exact same courier company was booked by both of us, UPS, eBay manages to deliver the next day, where as MPD, well we're currently on day four.
I have been emailing a member of their Customer Services team, who keeps thanking me for my patience and understanding, which isn't winding me up at all...
I have explained my frustration and upset at my perishable item taking so long to be delivered, it will most likely be inedible by the time it gets there. I was sent a link last night when he confirmed it would be there by the end of the day, only for it to update by the time I clicked on it, to show it then jumped to the end of the day today??
If Covid is such an issue for MPD, then don't take on so many bookings, there should be a limit so that couriers are able to deliver the amount of bookings they receive, but no MPD will happily take your Next Day Delivery payment, then take as long as they like to deliver, or not, who knows! Not fair on the couriers or customers.
Please don't waste your money guys, wish I'd researched before choosing their service.