There are many reasons why we might want to move objects from one place to another. It could be that we are trying to relocate from our current location to another location. For this purpose, we might have to pack our luggage from our current location to the new location that we are moving to. There are also instances where we want to deliver a good to a friend. We might not have the luxury of time to meet up with the friend at their place, them meeting up with us or even finding a middle ground to meet. Many companies also deliver goods to their customers regularly, especially in this era of online stores and e-commerce. Irrespective of the reason you want to send items and the items you want to send, it is now also possible to find the right company that will help you with the delivery of the item. You would want the item to be carefully handled depending on how fragile it is. You would also want the item to be delivered within the shortest possible time or a deadline. You would also want their services to be affordable and reliable. One of the companies that help people deliver items across the United Kingdom and Ireland is PalletOnline. However, you should read honest reviews of PalletOnline to learn more about the company before you patronize them.
About PalletOnline
Pallet is a storage and delivery business that has been in operation since the year 1955. The company was founded by David Brown Jnr. The implication is that they have well 60 years of experience delivering goods across the United Kingdom and Ireland as well as helping people with storage where necessary. With the increasing need for online presence for businesses at the beginning of the twenty-first century, PalletOnline followed suit by putting their own company on the Internet as well. PalletOnline was further motivated by the need to help medium and small-sized businesses as well as individuals to arrange the delivery of pallets. They pride themselves in careful handling of your pallet such that there is unlikely to be issued. However, if there happens to be an issue, they promise to contact the client. They claim that their company is insured, which covers your pallet the moment you hand it over to them.
Services of PalletOnline
The services of PalletOnline include delivery of pallets and warehouse storage. They claim to be proven and secure.
Compliments, Complaints, and Tips for PalletOnline
If you have ever used the services of PalletOnline, kindly drop a review for the company here. How quickly did they respond in line with coming to collect the pallet you wanted to deliver? How quickly was the pallet delivered? Did you have any issues with the way they handled your pallets or did they damage any of the products? If you contacted their customer service department, were they helpful? Would you recommend PalletOnline to others? Your reviews will go a long way to help others know if they should trust PalletOnline with their pallet delivery and storage.
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I booked a pallet collection on Thursday for collection on Friday. I added "premium" options as it was urgent.
Nobody collected on Friday. Or Saturday. Or Monday. I chased and was promised it would be collected that day, but it wasn't. And then customer services literally ignored all of my messages throughout the day.
They charge premium money, but they don't care. Their only phone number is a premium rate 0845 which they don't answer.
Booked the pallet and wrap service (at an extra charge of £25) on a Saturday afternoon, collection was slotted for Monday delivery for Wednesday.
Pallet online contacted me Monday morning to tell me as this was booked on Saturday the driver did not have a pallet or wrap in his van for the Monday morning and my item could not be picked up until Tuesday but they would make sure it still got to its destination by Wednesday.
I explained this pallet was to be delivered to Haysham Trucks mainland UK but its final destination was Northern Ireland and was being transported from Haysham to Northern Ireland free of charge in my brothers truck due to leave Haysham for Northern Ireland Wednesday evening.
Collection was rearranged for Tuesday, the contact at the collection address waited all day Tuesday, contacted myself at 6pm to inform me no one had turned to to collet the item.
I then had to wait until Wednesday to contact parcel online for some explanations, the customer support person I spoke to after explaining the situation put our call on hold to phone the depot to find out the issue.
On return to the call the person could not offer me any explanation or answers as to why this item was not picked up the day previous (Tues)...... I again explained to situation form Haysham Trucks to Northern Ireland and the free of charge delivery on my brothers truck. The agent said let me see what we can do so put our call back on hold on her return I'm told, the best we can do for you today is to have the items collected today (now Wed) but as the driver was not arranged for this collection they could not offer the pallet and wrap from collection point to depot as the driver did not again have the pallet or wrap but this would all be done when the driver returned.
The items being collected are a little fragile which is why I paid extra for pallet and wrap. The advisor said she would have the depot take pictures of the item when it arrived and also after it was palletized this did not happen, and it would be delivered next day at their cost.
Firstly at their cost is of no benefit to me and really not much cost to them.
My item that was needed for Friday and all arrangement's being made to get it to my brother for Wednesday for me to have on Thursday. I now either have to pay another company £125 to have it shipped from Haysham to Northern Ireland Thursday so I will still have on Friday or wait until my brother and his truck is back in Haysham next Wednesday.
Having already paid Pallet Online £180 to pay another company a further £125 is not an option for me and am left with no choice but to wait a further week for my item.
From start to finish this was some the worst service I have ever came across, would never use again nor recommend to anyone else.
A total let down
Hi Leslie, please get in touch and I will be happy to look into this for you. We cannot provide a pallet and wrap unless it's booked a week (working) day in advance as the depot require prior notice. Any bookings made of the weekend would need to be for Tuesday pallet and wrap - we will do a better job of highlighting this in future for customers. With regards to your issues I apologise for what you experienced here and would be happy to go over this with you. Please get in touch, happy to help.
Don't use this company, they simply do not deliver the service as promised. Pallets booked on Monday collection for Wednesday delivery, ample notice given and ample supplements paid. No sign of pallets on Wednesday morning Pallet Online contacted and they are saying pallets not even collected on Wednesday. So delivery will be at least two days. DO NOT USE
Hi Martin, I have just come across this review. We were not aware of this website until today. Please get in touch with your order ID and I will happily look into this for you. We sell our service based on the strength of it, this feedback is not in accordance with that and I will be more than happy to look into this for you. Please see our Google Reviews to see a true reflection of our service.
Hi Adam, thanks for the review. I believe this issue was now resolved and we have removed the 0845 number from the website. Thanks again for your feedback and sincere apologies for the problems you did encounter which we have not rectified.