Booked the pallet and wrap service (at an extra charge of £25) on a Saturday afternoon, collection was slotted for Monday delivery for Wednesday.
Pallet online contacted me Monday morning to tell me as this was booked on Saturday the driver did not have a pallet or wrap in his van for the Monday morning and my item could not be picked up until Tuesday but they would make sure it still got to its destination by Wednesday.
I explained this pallet was to be delivered to Haysham Trucks mainland UK but its final destination was Northern Ireland and was being transported from Haysham to Northern Ireland free of charge in my brothers truck due to leave Haysham for Northern Ireland Wednesday evening.
Collection was rearranged for Tuesday, the contact at the collection address waited all day Tuesday, contacted myself at 6pm to inform me no one had turned to to collet the item.
I then had to wait until Wednesday to contact parcel online for some explanations, the customer support person I spoke to after explaining the situation put our call on hold to phone the depot to find out the issue.
On return to the call the person could not offer me any explanation or answers as to why this item was not picked up the day previous (Tues)...... I again explained to situation form Haysham Trucks to Northern Ireland and the free of charge delivery on my brothers truck. The agent said let me see what we can do so put our call back on hold on her return I'm told, the best we can do for you today is to have the items collected today (now Wed) but as the driver was not arranged for this collection they could not offer the pallet and wrap from collection point to depot as the driver did not again have the pallet or wrap but this would all be done when the driver returned.
The items being collected are a little fragile which is why I paid extra for pallet and wrap. The advisor said she would have the depot take pictures of the item when it arrived and also after it was palletized this did not happen, and it would be delivered next day at their cost.
Firstly at their cost is of no benefit to me and really not much cost to them.
My item that was needed for Friday and all arrangement's being made to get it to my brother for Wednesday for me to have on Thursday. I now either have to pay another company £125 to have it shipped from Haysham to Northern Ireland Thursday so I will still have on Friday or wait until my brother and his truck is back in Haysham next Wednesday.
Having already paid Pallet Online £180 to pay another company a further £125 is not an option for me and am left with no choice but to wait a further week for my item.
From start to finish this was some the worst service I have ever came across, would never use again nor recommend to anyone else.
A total let down