ParcelHero Reviews

: 37
32% Would buy here again

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A
Ann Melia
Found parcelhero online and worked out which was the cheapest courier to send my parcel to USA. They sent me the labels straight away and said the courier would pick parcel up next day. As did not ...Read on
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Arnie Rogano
Hello everyone Have recently sent some drumheads from London to Japan using Parcelhero/Fedex My package is 3kg 70cm x 8cm x70cm price was 68 quid 5 to 6 days delivery After been deliver...Read on
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Christine southwell
Parcel Hero Collected a parcel Monday morning as was agreed and I cannot fault their service, they said delivery to the U.S.A would be on Friday 19/11 as it was.Very easy to print labels etc.for pa...Read on
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Niyaz Khan
Hardly I believe on commitment of any courier and cargo company's But you delivered on right time, quite surprising Let me continue with you to some more destinations then I could be able to ...Read on
J
Jim Parsons
Hard to know where to start. I left some headphones behind on a trip to the US. Pick up was fine. Once in the uk DHL wanted £111 customs. I filled in the forms as instructed by Parcel Hero. Contact...Read on

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    Sending a parcel to USA

    Found parcelhero online and worked out which was the cheapest courier to send my parcel to USA. They sent me the labels straight away and said the courier would pick parcel up next day. As did not have a plastic wallet to put the label in got in touch with Parcelforce and a very nice man emailed me back within the 4 hours and told me what I could do.
    The courier arrived by 9.30am, a lovely man, very cheerful, we had a bit of a laugh, he was really good at his job. He took the parcel and scanned the label, I messaged my son in USA to say the parcel was on its way and let me know when he receives it, the next day he text me and said mum parcel has arrived. I was so shocked and amazed how quickly it had got to the USA. 24 hours and it was there. Would definitely use this service again. Absolutely excellent. Well done Parcelhero.

    Booked & paid for 3 day express service from London uk to Cape Town South Africa. Parcel collected on Friday and was due to arrive the following Monday. Parcel was by 3 days due to customs holding parcels back. No one contacted me from Parcel hero or Fedex. I ended up calling Fedex in South Africa to find out where my parcel is?? Then they told me that I owe customs money and until I settled the amount they wont release it. When I booked in the parcel all was 100% my paperwork was confirmed by Parcel hero but they obviously did not check and the service costed me an extra R1380.30 to customs. When I complained to Fedex Express service they said there is nothing they can do and I should complain to parcel hero. Then after paying the 2 parcels (booked as 1 job) was split and could not be delivered. This all costed me more money and an extra 3 days delay which resulted in me MISSING my deadline to get arty framed for client. No point in booking express service through parcel hero or Fedex Express as your parcel be late and cost you more than what it originally costs to send. UPS or DHL is by far superior service. ps. i raised complaint directly with Fedex London and Fedex South Africa. No one apologised nor offered refund. WORST SERVICE

    I send a small parcel 600gr to Istanbul from London . Suppose to arrive on 18 December. Is now 5 January and the parcel not arrive yet. Completely disgraceful

    I sent a parcel, or I thought I did, to the Philippines. It was collected locally to me on 12 March 2021. It still hasn't turned up. Numerous emails going to and from Parcel Hero. One minute they say the receiver will be receiving it on 28th April, even an estimated time give....still no show. I'm so fed up now of not getting anywhere. The latest message they can't find any shipping record. So once again the issue has been passed to their Escalation Team. I've had messages from them before, nothing seems to get solved. I've also put it in the hands of Resolver. The contents and postage cost a lot. Now it's looking doubtful my family will ever receive their parcel. Total incompetence from Parcel Hero and not sure what else I can do. When I tried their 'phone number that's unavailable....makes me wonder if the company actually exist !!

    DO NOT USE PARCEL COMPARE/HERO!!!!!!!!
    I used Parcel Compare/Hero to send a parcel to Izmir Turkey. I now found out that they are a third-party company using FedEx services I am extremely disappointed with the service I received from Parcel Compare/Hero. When I booked and paid for my parcel I was asked to declare items in the box which I did, bear in mind this is the first time I used this service but as I seen FedEx as the courier I knew that I was dealing with a professional company. However, how wrong was I? I was not informed that the items I placed in the box could not be sent. My parcel was delayed 'exception' in Istanbul customs even though that I provided the correct details for both myself and the recipient we were not contacted to explain what the delay was. I then contacted Parcel Compare/hero and the answer I got was they didn't know, and the recipient should be chasing this. My brother contacted the customs and found out that because there are electronic items the parcel can not be processed. I informed parcel compare/hero but they were as useless as a fifth wheel. I then contacted FedEx and spoke they told me that the information they have on the system shows that the parcel is delayed because recipient contact details were invalid, and no contact could be made. Parcel Compare/Hero do not have a contact number so all the communications is via emails, their address is a post-box and they refuse to call me. I have been dealing with this person called Tushar Sharma who replies to my mails as they are automated with no real solution to the problem. Only option is to request a return but I don’t know how much that will end up costing me as I may have the same problem with UK custom.The whole process has been a nightmare for both myself and my brother causing, stress, upset and hardship. I have no option but asked for it to be disposed as I don't know how much it will end up costing me.

    Every one do not use parcel hero never they are dishonest they just take your money and they will never send your parcel , they collected my parcel on1/02/2021 to deliver to poland but the parcel never arrived, Olson I tracked my parcel up to 12.04.21 and it was in tnt depot in Poland but they said to me the parcel delivered on 2..02.21 they didn't even know how to.make there balshit up , so don't use them

    Sent 1 parcel to try them out I send around 30 parcels a week parcel was going to Spain all details that were asked were put in to the website a week later parcel has returned to me information missing no refund and the threat to charge me more for returning the parcel it cost me £39 to send

    I have also used Parcel Hero 3 times and my parcels have been sent back to me, money taken out of my account without my authorisation. All parcels sent to Spain. Martyn can i ask which other companies have you used?


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    parcelhero trying to steal me

    Hello everyone

    Have recently sent some drumheads from London to Japan using Parcelhero/Fedex

    My package is 3kg 70cm x 8cm x70cm price was 68 quid 5 to 6 days delivery

    After been delivered in Japan, Parcel hero sent me a email saying Fedex checked the sizes and they were 180x35x146 and the price to pay was £782 extra


    Are you kidding me???? Very dodgy !!!!!
    Thank god the guy in Japan didn't throw the package with all the labels attached after 10 days otherwise I could not prove anything and would be in trouble. Next time I will take several pictures showing sizes with a tape measure and weight cause they are trying to deceive you when you already are bare hands

    Watch out! SCAM attitude all the way!!

    Купим складские остатки:
    УКП-66 цвет Белый (BLNDA000011) 1450руб.
    УКП-66 цвет Молоко (BLNDA000012) 1500руб.
    УКП-66 цвет Бежевый (BLNDA000017) 2000руб.
    УКП-66 Алюминий, Титан, Антрацие (BLNDA000013, BLNDA000014, BLNDA000016) 2450руб.

    Купим складские остатки:
    УКП-66 цвет Белый (BLNDA000011) 1450руб.
    УКП-66 цвет Молоко (BLNDA000012) 1500руб.
    УКП-66 цвет Бежевый (BLNDA000017) 2000руб.
    УКП-66 Алюминий, Титан, Антрацие (BLNDA000013, BLNDA000014, BLNDA000016) 2450руб.

    Hi I totally agree with you this company is run on a scam. I have reported it on Action Fraud and would encourage you to do so too, the more case brought on them the earlier this company gets shut down.
    www.actionfraud.police.uk

    @SMendes, I will be doing just that.

    This is happening to me right now. Sent parcel overseas. Parcel was below the max weight and measurements. Received email 3 days ago saying parcel is overweight. Recipient has not yet opened parcel and has weighed and measured it and has sent me video evidence. It is the exact measurements I stated and well below guidelines. I am hoping this is enough to dispute this outrageous claim.

    Have had nothing but aggravation since sending a parcel to Australia at the beginning of March. My dimensions and weight were correct but I didn’t take photos. They have now sent me two different invoices with different amounts for weight adjustments - nearly twice the weight it actually was. They’ve quoted two different sets of dimensions which looks like they’re quoting 2 separate parcels. No idea what to do as the package was opened and box thrown away. Would not use them again. Absolutely disgusted with them.

    I will never use ParcelHero again as they failed to refund me for an item badly damaged in transit. I would warn all users of this company to be careful, especially if they decide to insure items being sent via their services.

    A 4 kg package was delivered. ParcelHero claimed its was 40kg and requested an extra £50 as it was audited by UPS and found to be over weight. I contacted UPS and no such audit had taken place. This is a fraud and has been reported both to Action Fraud and UPS Security. Do not use this company.

    Same thing happened to me! I complained only to find a few days later that they had actually taken the extra money using the debit card info I had used to pay originally!


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    Parcel delivery

    Parcel Hero Collected a parcel Monday morning as was agreed and I cannot fault their service, they said delivery to the U.S.A would be on Friday 19/11 as it was.Very easy to print labels etc.for parcel and an excellent price .I had a large box which would have cost three times the price through the Royal Mail and taken 3 times the length of time to deliver.It was my first time using parcel hero and I am hoping that this was not just a one off lucky first time as I intend to use them for my parcels in the future.Well done to parcel hero for a first class service,in my opinion.

    Company is a scam. Don't send anything again. I made this mistake. First delivery from London to London went slow but ok. Using a legal loop hole and small print in the terms company that doesn't have even a phone number to contact them charge your account whatever they pleased.
    You can raise dispute with a bank but bank can do nothing to stop them

    Stayed in all day and kept a lookout for the courier. Our lounge overlooks any approach.
    Our dog never misses anyone approaching and barks loudly until we answer the door.
    No one came but this scam company refuse our refund claiming a courier did call.
    If you've already been a victim contact trading standards.

    Parcel Hero is disgraceful. I HOPE THEY WILL EXIT THE MARKET SOON.


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    So So..

    Hardly I believe on commitment of any
    courier and cargo company's
    But you delivered on right time, quite surprising
    Let me continue with you to some more destinations then I could be able to change my set mind about these companies either big of small.
    Hi Hero ,I will give you 8 out of 10 points.

    Either you are an employee of the company leaving a fake review or you were just plain lucky.

    Well said Jayne

    My parcel then came back to me and they took more money from my account for it to be sent back. DO NOT GIVE THEM YOUR CARD DETAILS they take what they want from you


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    Parcel Delivery

    Hard to know where to start. I left some headphones behind on a trip to the US. Pick up was fine. Once in the uk DHL wanted £111 customs. I filled in the forms as instructed by Parcel Hero. Contacted them for help as to how to get the payment waived and items delivered. No help at all, they just stated again and again that customs was not under their control. Spoke to DHL who explained what the forms from Parcel Hero should have stated and that they should know what to do and how to make sure this didn't happen. So what I don't know is what Parcel Hero do. They didn't even offer number to contact DHL on, literally no help at all. DHL when called were helpful bit it took a lot of calls to get the right paperwork to release the items. In future I'd recommend going straight to DHL. Parcel Hero don't actually seem to do anything other than offer an online form and take payment. Not Heroic in any way


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    Courier service

    ParcelZERO, AVOID! You have to pay them in advance and they are very efficient at taking your money. They do not tell you when the driver will collect from you, so you take a whole day off to wait for the driver at home. They have no practical means of communicating with them, they hide their contact information. You eventually find a "contact us" link but when you click on it, it takes you to a Q...A page, none of it relevant to your situation, its a joke! The courier driver then arrives BUT does not know how to read instructions so he/she leaves without collecting the parcel. I checked the tracking on their website every half hour but it says nothing about the driver EVER being there, I am not sure the tracking even works. There I am still waiting for the driver but apparently he/she had already come and gone. After searching the whole website, you eventually find the website's messaging system but you only get an answer the next day. "When is driver going to be here, its almost cut off time?". Answer, one day later, "we will have to look into that for you" then only to be told, "oh the driver did attempt delivery but no one was there." so you must pay a cancellation fee. They have GPS information they say proves the driver was there and yet there is no way to track the driver's progress on their website so you just have to guess, infuriating! AVOID this company, they will take your money without providing a service. They failed to deliver a service and yet now they are refusing a refund SO blatantly contravening The Consumer Rights Act 2015.


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    Postage

    Great service. Collected parcel on monday and delivered in Canada on Thursday! Cheaper than others too. Amazing!!


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    ParcelHero Are Rubbish

    I posted a Motherboard through Parcel Hero to be repaired in Canada on the 19th of August 2022.
    Because the Motherboard had to be repaired I contacted HMRC Customs and Excise to get the appropriate numbers to exclude import and export duty
    Parcel Hero then sent it through Landmark Global who in turn sent it through the Canadian Post Office to Gigabyte Canada
    When the Canadian Post Office delivered it to Gigabyte Canada they tried to charge Gigabyte Canada $200 for some reason that Parcel Hero refused to tell me why?
    Gigabyte Canada refused to pay and at no point did Parcel Hero tell me that I had to pay this money or even what the $200 was for. I had already paid Parcel Hero that money to have the Motherboard delivered this was an additional fee.
    So from the 27th of August till the 10th of December, the motherboard was held in Canada and undelivered and unrepaired to Gigabyte Canada.
    I in the meantime had to buy another Motherboard for £850 because Parcel Hero cost my multiple businesses money due to them taking 4 months to return the unrepaired motherboard this, in turn, required me to spend £3,700 on new CPUs.
    Finally, I got the Motherboard back unrepaired and Parcel Hero then took more money off my credit card for the unrepaired and undelivered motherboard to be returned to my business.
    I will now have to resend the motherboard to get it repaired but definitely not through Parcel Hero.


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    Parcel delivery

    Finally managed to collect and deliver parcel after 7 failed attempts, then had the audacity to place a sur charge, 4 x cost of original postage, claiming overweight. I proved claim false with pictures and documented evidence from manufacturer of product, Parcel Hero then proceed to take charge from my card against my written will, then lied to credit card company claiming was part of original transaction.
    In short avoid at all costs unless you enjoy dealing with incompetent, lying sociopaths


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    POst

    We were a long standing customer of parcel hero however, the recent service we have experienced has resulted in lost business. They are a third party and as such when items go missing you are left having to deal ith them rather than going directly to the carrier which we didn't realize. Our parcel was attempted to be redelviered back to us. We weren't even told it was coming back to us. Half the delivery was returned and we missed the second half. They only attempted twice. We weren't even told they were going to attempt to return t so we missed it. We then chased to find out how to get it delivered but Parcel Hero team took well over their promised 48 hour response time. 7 weeks later we were told that it was delivered to lost property and because we didn't get back to them they destroyed our valuable parcel leaving our business picking up the pieces. How can anyone claim a lost property item if they are not even told its actually in lost property!!!!!! Outrageous and expensive.


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