The Jockey Club

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The Jockey Club

67% Would buy here again

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Spotlight: What are our customers saying?

R
Rodriguez
Thanks Jockey club for providing hard training for a good future what I planned in childhood. My training point is Kempton Park, where I am still a student. Started with a very small things ,and ...Read on
A
Angie Davies
Absolute shambles from start to finish. When the tickets were purchased it was advertised as a day at the races with Tom Jones, its then cancelled and a new date given but on a non race day. Thats ...Read on
M
Maureen Curran
There was nothing positive. Harry’s Bistro champagne reception booked £180 per person. Gates to open 2pm. Champagne reception, high tea and four course meal with Tea and coffee. Then Tom Jones live...Read on

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    Would buy here again
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    Big dream coming true

    Thanks Jockey club for providing hard training for a good future what I planned in childhood.
    My training point is Kempton Park, where I am still a student.
    Started with a very small things ,and seems now my dream is coming true very shortly.
    All credit goes to The Jockey Club, this is not right time to think about expenses and time.
    TJC a mother company of Britain who prepare future racers.

    I would like to ask as a long standing supporter of horse racing.. How do some jockeys get away with shocking rides? Sunday 11th July.. Oisin mcsweeney rode almadrina in the 1.15 salisbury.. He just literally sat hands and heel if that on an odds on fav.. That was beaten by a 25to1 shot. Losing faith in such jockeys and rides


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    Tom Jones live at Haydocke

    Absolute shambles from start to finish. When the tickets were purchased it was advertised as a day at the races with Tom Jones, its then cancelled and a new date given but on a non race day. Thats ok but the same concert at Newmarket same price included the racing.
    Travelled up from the Midlands excited, get to the venue plenty of stewards directing the car park although I was parked and told to move twice by the same oaf that told me to park there in the first place. Get inside straight away the volume of people queueing for is evident no drinks unless you are prepared to wait over an hour. Queue for the toilets was the same. Walk through there are a few people on camping chairs and picnic blankets when we were advised they weren't allowed in. Found a spot in the stand watched Imelda May while a steady stream of people fill up the paddock. Almost 9pm and there is only one screen in front of the grandstand but the crowds of people along the paddock warranted at least one more screen. 9pm you hear the crowd in front of the stage cheering and Tom start singing whats new pussycat but nothing on the screen. Halfway through the song I made my way through the crowd to find a manager to complain no one to be found I asked several stewards one young lad said "just push forward and get to the stage" great advice considering there were more people behind me than in front if we all had that rainwave there would have been mayhem. The crowds at the back started to boo the screen never come on until Tom was in full swing and then it was intermittent and not Tom on stage as it had been for Imelda May, what we got was video clips and they werent great. You could hardly hear Tom the sound wasnt great and the visuals were pathetic,
    Toilets were totally unsanitary to the point I waited to use the loo but was not prepared to use such ... facilities.
    Exiting the car park took 1hr 50mins
    All in all I may as well have stayed at home and watched a DVD of the fantastic Sir Tom because Haydock Park is most definitely not fit to stage a show for an artist of his calibre. You have let down thousands of people for most their first proper night out in a very long time. Disgraceful.


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    Tom Jones live at Haydock and hospitality

    There was nothing positive. Harry’s Bistro champagne reception booked £180 per person. Gates to open 2pm. Champagne reception, high tea and four course meal with Tea and coffee. Then Tom Jones live 9pm. This was the “experience “ promised… actuality..
    gates opened 4pm (no notification)
    Harry’s bistro cancelled and we where sat a small restaurant/stand. Again despite asking why no explanation…
    Champagne reception?? Yep as you can guess we where pointed to go to our table then sat for over a hour to be given a warm glass of “bubbly” it took us approximately over a hour at a time to order any drinks! The restaurant had staff who where to young to serve alcoholic drinks! And all of the servers where rushing around trying to serve a growing number of disgruntled diners! Shambles!
    High tea was served to us just before 9am!
    We ordered our starter at 5 it arrived 45 mins later the same with our main, our desert didn’t arrive at all ..they’d run out. I spoke to hospitality manager Shaun who in a matter of minutes displayed a sorry not sorry attitude! Another diner overheard our conversation and also voiced her groups displeasure over Harry’s bistro change, time change and the lack of service. Shaun (honestly!!) told her they’d received a free bottle of wine for the change of venue! He then asked if she was ...( she wasn’t). I said I was appalled by his attitude and he sent a bottle of champagne over which we shared with the next table. It went on the no service… could the “experience” get worst… yep 9 pm Tom comes on a stage, which was in the distance to us, however there was large screens 2 minutes in.. screens went dead and the crowds started booing…we didn’t get to hear or see him ! my friend complained to Shaun who asked her if she was ... ( chance would have been a fine thing!!) Shaun went into hiding. The majority wanted to speak with him but hey how he wasn’t available. Felt for the staff as they had to deal with all the complaints This was a treat. My wonderful friend had booked this over 18 months ago and after the year we’ve all had it was something we’d really looked forward to. Haydock Jockey club must have known they didn’t have the staff but even up to the gates opening they where advertising tickets. Poor


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