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i am taking services from REG and i am very satisfied with the results i received. Well, my only problem was that i already bought my domain before REG, but they transferred my domain to their comp...Read on
Years ago I was persuaded by a friend to set up a website. Years later my info on its changed. He can't change it for me right now through no fault of his. I've spoke to 1-2-3 Reg until I'm bl...Read on
complete and utter waste of time and non existent customer service 2 days after sending message = NOTHING 1 DAY PAST RENEWAL NOW CONTECT BY TELEPHONE APPARENTLY 4 minutes wait time = 30 minut...Read on
Over the weekend I was searching a domain name "flightscanner.net" on you sight and it was available for registration at its normal price £9.99. However, I did not register it instantly b...Read on
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i am taking services from REG and i am very satisfied with the results i received. Well, my only problem was that i already bought my domain before REG, but they transferred my domain to their company so i can take their service. The process was simply nice and without hassle
Years ago I was persuaded by a friend to set up a website.
Years later my info on its changed.
He can't change it for me right now through no fault of his.
I've spoke to 1-2-3 Reg until I'm blue in the face. We just go round in circles. My phone being old doesn't upload their pages they describe.
Basically I'm stuck with a site I don't want and they just read from a script and avoid dealing with my requests.
They're happy enough to take my money though.
That constitutes obtaining money by deception in my book.
Avid this lot at all costs. Save Your money and Your valuable time. Go somewhere else
DOMAINS & WEBSITE
complete and utter waste of time and non existent customer service
2 days after sending message = NOTHING 1 DAY PAST RENEWAL NOW
CONTECT BY TELEPHONE APPARENTLY 4 minutes wait time = 30 minutes still no answer in que
cheap for the first year THEN claim to offer discounts on renewals WHICH IS COMPLETE LIES AS THE CODES NEVER WORK AND THEY OFFER ABSOLUTELY NO DISCOUNT FOR LOYAL CUSTOMER ON RENEWALS FOR ANYTHING
WEBSITE BUILDER - INITIALLY OK YEARS AGO - NOW ABSOLUTE NIGHTMARE
123REG ARE A BUNCH OF THIEVES
Over the weekend I was searching a domain name "flightscanner.net" on you sight and it was available for registration at its normal price £9.99. However, I did not register it instantly because I wanted to register some more domains and was thinking to pay you for all domain names all together instead of going through the same process of registration for each and every domain individually. However, when I cam back to your site in about 10 minutes to register my domains I was shocked to see that the domain "flightscanner.net" became unavailable and "flightscanners.net" with the addition of letter "s" at the end was coming to about £500.
This is ridiculous and a severe breach of your contractual duty of customer care according to which you cannot pick your customer's domains and register them to make money.
I already have hotmail, gmail, twitter and instagram accounts of both "flightscanner" and "flightscanners" which I will use as an evidence of your misconduct to your customers who type their domain names on your site with complete trust and good faith but in return you cheat your customers and get those domains reserved which you like to keep to make money from them.
If you do not release these domains with immediate affect I will take legal action against your company and bring this matter to watchdog with all evidence. Once it will be in the media I am sure many people will come out who had the same problem with you.
Started with 123 reg over a year at first they were very helpful, help me set email on my phone and I had no problems.
About 3 months ago my email starting playing up I could receive but not send, tried contacting them but now I never get through, had issues with setting up email on my Mac. I am now going to cancel contract and try someone else would never use this Mickey Mouse company again disgusting service.
Your star rating only allows a minimum of 1 star - I would have given them minus 50 for service!
We've been with them for several years during which our site has been very slow at times. The control panel is a Mickey Mouse home-brewed affair obviously designed by a graphic artist, not a programmer. Managing email forwarders etc. is a nightmare. They run outdated PHP (latest available is V5.6 when the rest of the world uses V7) and only offer insecure FTP for file uploads. Yes you can have a 'proper' system if you pay a rip-off price for a VPS....
The last straw was when they accused us of hosting malware - and suspended our site without warning. This resulted in their standard 'website suspended' page containing their advertising material being shown to our customers. Had a search engine picked this up, it would have appeared to it that our site had been hacked - which technically 123-reg had done to us. It transpired their entire server was infected from somewhere else - but not a hint of an apology - even after being put on hold for over 15 minutes. My call was important to them - was it hell! This was the last straw, but it gave me the impetus to move our site elsewhere pronto.
Terrible steer clear!!!!
Service is awful, there are never any managers, the technical team cant help with technical issues. Had my account for 2 years and it has never worked properly, still waiting since Dec 18 for a call back from a manager.
Steer clear if you do not want to waste your life on the phone trying with no luck to resolve issues...
123-reg doubled the price without warning
December 2018 I discovered that 123-reg had almost doubled the yearly price for 2018 and now for 2019 as I failed to see the incredible price increase in January 2018. I decided to end the contract with 123-reg.
It was not possible to just end the contract. Several 'tickets' later I stopped the direct debi too late. The due date was 9 January 2019 but already on the 25th Decenber 2018 123-reg had started the money collection and I failed to have it stopped. Raising a 'ticket' to have my money returned has filed to thjis date, the 18 Janury 2019. 10 'tickets' and 1 phone call has resulted in 'we will escalete' and so far nothing else has happened. Today Friday the 18th January 2019 I have reised a new 'ticket' demanding my money back, referring to the numerous now closed ticket set.
Be clever: DO NOT start anything with 123-reg. They are not a fair business.
Regards Gunnar J.
I have been with 123 reg for over 15 years and the service has become awful. Has it been taken over by some dimwits or what. I can not wait to disassociate my self with them, but they make it as difficult as they can.
No longer quite so good
Been with these people for years - about 10 years. To start with their customer service was good and their technical assistance, though difficult to get hold of, always got the job done. Nowadays they regretfully just want to get you off the phone and appears to be an office full of people with less technical knowledge than me... which is not at all helpful. Slightly condescending in their approach to clients which might be ok if they actually knew their stuff and their own products, regretfully that doesn't seem to be the case.
Annual Renewals for Products Not Ordered or Required
Look, the home thing is a shambles. The account interface is confusing to navigate.
'Control Panel' could mean any control panel, whether account or domain.
I keep being charged annual renewals for products I have never requested/ordered/require, so I am annually on the phone to cancel them.
They push Office 365 in your face - BIG TIME.
My site takes too long to load - even though any graphics are miniscule in file size.
Phone support quality depends how much 'nouse' the agent has - for one query, I had to ring four times and got four different results (O365) - and on the last one, they deleted my entire site instead of just the unauthorised O365 package.
I will be binning them off upon the next (official) renewal.