Ordered 2 phones, one arrrived the next day, the other was still not here 4 weeks later, despite constant calling and emailing. The worst service I have ever received when buying a product. 4 weeks of chasing something I never got! So easy to solve my problem but no one replies to calls, emails.... customer service advisors are polite and helpful... however, they lied and fobbed me off at every turn. When I rang to cancel, I was told I could not until the parcel investigation had reached a conclusion!! Not my problem! I have now cancelled, having never laid eyes on the phone I ordered. This was a Christmas present for my son.... terrible service, very disappointed... wouldn’t recommend or use again. Have told everyone I know about this! I had to rate the delivery to enable my review to upload. I wouldn’t have given any stars for this as I did not receive it.