Affordable Mobiles Reviews

: 5
0% Would buy here again

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A
Alex
Complete waste of time. Invested time making the application and providing identification documentation requested subsequent to my application. The due date for delivery of my phone (which alread...Read on
K
kerri Jones
Bought a refurbished iPhone XR which is advertised as water resistant- up to 30 mins in 1 m of water apparently. Mine came into contact with a small puddle sized amount of water for 2 seconds and...Read on
B
Ben111
Very disappointing customer service experience and unreliable phones. I ordered a refurbished iPhone X in May 21 from Affordable Mobiles having seen on the website that a 12 month warranty is offer...Read on
Y
Yaks
AVOID this supplier!!!!! I was wrongly sold a device after being informed by the advisor it was in stock. If i was told it's not available there is no way i would have placed an order and gone els...Read on
P
Pami
ordered a phone from this scamming company and returned it a couple of days later as i saw a deal for a phone i wanted more. I had removed the plastic cover from the phone to inspect it and put it...Read on

All reviews (5)

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    Would buy here again
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    New iphone

    Complete waste of time.
    Invested time making the application and providing identification documentation requested subsequent to my application.
    The due date for delivery of my phone (which already had a significant two week lead in time) came and went. No phone arrived.
    I tried to call the customer services number, but it became apparent it was only available for sales.
    All customer service communication at through live chat which I got cut off from twice.
    I eventually got through and was frustratingly asked to resend my ID documentation (two weeks after first provided!).
    I then received an email to say my order had been cancelled. Apparently I had not passed the “security checks”. I feel like this is an excuse as I am a solicitor with a full-time job and a homeowner.
    A complete waste of my time and energy. Save yourself the trouble and go elsewhere!


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    iPhone XR

    Bought a refurbished iPhone XR which is advertised as water resistant- up to 30 mins in 1 m of water apparently.
    Mine came into contact with a small puddle sized amount of water for 2 seconds and now the phone is dead on the day it arrived.

    Told water damage isn’t covered under warranty.

    Clearly the refurb wasn’t done correctly meaning the phone offered no water resistance at all. I bought this phone due to water resistance and it was falsely sold.
    Reported to trading standards

    Stuck with a 2 year contract for a phone I can’t use


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    Iphone X

    Very disappointing customer service experience and unreliable phones. I ordered a refurbished iPhone X in May 21 from Affordable Mobiles having seen on the website that a 12 month warranty is offered on the handsets.

    Since I’ve had it, I’ve had several issues with the phone switching itself off and not turning back on, front camera not working, phone not charging and finally in early Dec phone not taking any charge and eventually battery completely died and phone unusable.

    I called customer services in early Dec, was advised that repairs now take up to 28 days as it’s Christmas time. There is no mention of a 28 day turn around time on their website but had no choice but to send it to them, hope that the phone could be repaired or a replacement sent as I haven’t got a spare phone to put my Sim in to.

    After 25 days of the repairers receiving my phone, I called and was advised that there was no update and that this would be escalated to senior team and I would be updated within 48 hrs. No update came so following this up, was told that a replacement handset would be sent out if no update could be given on day. I called on day 28, still no update on phone repair, I asked for a replacement phone to be sent out and was advised they didn’t have any phones in stock but that senior team are looking into this and would be in contact. It is now day 38 since I posted my phone off, and 33 days that the repairers have had my phone. No sign of any updates, no confirmation of a replacement phone being sent off and every time I check what is happening I am told that this is being looked into and they will respond in another 48 hours. I have asked to speak to the senior team several times but this has been refused.

    I will now be seeking advise from trading standards and would advise others to read all the 1 star reviews on other review websites before considering to use this company.


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    Iphone XR

    AVOID this supplier!!!!! I was wrongly sold a device after being informed by the advisor it was in stock. If i was told it's not available there is no way i would have placed an order and gone elsewhere as i was particular about the device i wanted. It's now been a month and i'm still waiting and have made a number of calls to their customer services team on when will i receive this device, standard respond 'out of stock'. I never receive a call back having been promised on a number of occaisions. No desire to help either. I have paid for the device and the fact i'll need to be credit checked again if i pursued a refund and go elsewhere makes the situation even more infuriating.


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    WARNING:- Return a phone - get charged 30% of the phones value!

    ordered a phone from this scamming company and returned it a couple of days later as i saw a deal for a phone i wanted more. I had removed the plastic cover from the phone to inspect it and put it back in the packaging. I handled it for less than 30 seconds and it was returned.
    After a few weeks of it being returned, i get an email to say the phone is not in pristine condition and i owe 30% of the value of the phone. I felt this was completely unacceptable and is just a scam for the company to punish those who return a device. i can guarantee that no damage was caused to the phone in my possession but its my word agains theirs.

    Be wary and don't trust these scammers at all. 14 day money back guarantee my a**e!

    I sent back an iphone 11 and it was in perfect condition. They tried to gaslight me and manipulate me into believing I had just not seen the marks on the phone. Scammers!

    What was the outcome of this situation please??

    I am having the same issue.

    Same thing is happening to me. Wondering everyone’s outcomes!???

    Just wondering what has happened? This is happening to me too!

    This is happening to me too!


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