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Staying connected is important (if not essential) for many Britons. EE Home Broadband offers television, line rental, calls and internet. But how reliable is this service? Is it a great deal or overcharged? How does EE Home Broadband’s speed compare to its competitors? Find out by reading reviews and opinions!
About EE Home Broadband
EE Home Broadband is a service of EE Limited, which was established in 2010 by Deutsche Telekom and Orange S.A. EE Limited is part of the BT Group since 2016. The broadband service is inherited from Orange UK.
EE claims to be the biggest and fastest mobile network in the UK with its 4G network and ADSL broadband service. It is under the supervision of Marc Allera, who used to work in the video game industry before joining EE in 2011. He also mentors several technology start-ups.
There are three different EE Home Broadband plans. With the Broadband plan, you can reach a speed up to 17 Mb/s, serve one or two decives and pay £21 for 18 months.
With the Fibre Broadband plan, a speed up to 38 Mb/s can be reached across multiple devices. You pay £28.50 for 18 months.
If you want even faster speeds, you can get the Fibre Plus Broadband plan, its speed can reach 76Mb/s. This is also suitable for big households. The Fibre Plus Broadband plan costs £32.50 for 18 months.
The Broadband plan has an upfront cost of £7, while the Fibre Broadband and Fibre Plus Broadband plan have an upfront cost of £32.
Monthly line rental, unlimited data usage and downloading and weekend calls to UK landlines are included in all plans. In addition, you receive a data boost of 5GB to the customer’s EE monthly mobile plan.
If you want to reach UK landlines all week, not just on the weekend’s, then you can add “Anytime and Mobile calls” for £6.50 per month. You pay £8 for exclusive access to EE TV. EE TV allows you to pause, rewind and record, subscribe to pay TV (such as Sky Sports, Sky Cinema, Sky Atlantic and Sky Kids) and enjoy 70 free channels. On Demand channels such as the BBC iPlayer, Demand 5 and YouTube are also available.
EE Home Broadband promises that it is very easy to switch and that you are not even required to notify your current provider. An installation visit is equally unnecessary.
If you have EE Home Broadband and are experiencing difficulties connecting to the internet, this video should help. Does it?
Concerns, comments, opinions and experiences
Several common questions are answered on EE Home Broadband’s website. These questions concern the different offers, how to switch to EE Broadband, whether you can keep your phone number, how long it takes for the router to arrive and whether the data allowance is really unlimited. Extensive information is also provided regarding what calls are included in the plan.
For support, you can call 150 on your mobile phone (if you’re an EE subscriber), or 0800 079 8586 when you are calling from a landline. Calling from an EE landline is always free, calling from an EE mobile phone number is free during EE’s standard opening hours (8am to 9pm on weekdays and 8am to 8pm on weekends). If you have another provider, you should call 0207 362 0200 but check with your provider to see if there are any charges.
Are you an EE customer? Would you recommend it to others? Share your thoughts by leaving a review!