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    Fonehouse
    Reviews, complaints and customer experiences

    AVOID SCAM AVOID

    Dan12-04-2018
    2
    Would buy here again: NO

    Ordering

    2

    Service

    2

    Pricing

    2

    Delivery

    2

    AVOID SCAM AVOID!!!

    My journey with this joke of a "company"....

    I used USwitch to find the best deals. I found an S8 for a good price (£30 pm Unlmtd mins/texts 8GB no upfront cost with EE).

    I ordered at 9:00am Friday, 6th April. I got a confirmation email (looks like it was written in notepad) with an order number saying that I would receive an email shortly when it had been dispatched - If I ordered before 7pm, I'd get next day delivery.

    Saturday and Sunday passed... No communication from them.

    Monday morning: I sent an email asking for an update. I then looked at reviews from other customers and my heart sank - I knew I was in for a rough ride. I called their "Customer Services" number using their 0333 number... I became even more suspicious that a "reputable company" would use this prefix number for their services. Anyway, I sat in their call queue for 45 minutes. I was at position 6 for the entire time. I gave up and left it for the day hoping I'd get a response to my email.

    Tuesday: Nothing. No communications. I used their online form to contact them. I send this twice. I decided to call them again. After another 35 minutes of waiting in the queue, I reached position 2 in the queue - the call then cut off!!! So I called again... After another 40 minutes I FINALLY GOT THROUGH. I was advised that the phone was out of stock when I ordered it, but new stock had come in Monday night. The agent PROMISED to take ownership of my order and PROMISED it would be dispatched that day. I was told I would receive confirmation in the form of an email when this had been done.

    Wednesday: NOTHING. No comms.... I HAD TO CALL AGAIN. After another lengthily wait I was advised there was an issue with the SIM card from EE - IT HAD AN ERROR when they tried to register it. I LAUGHED AND LAUGHED. After asking if they would call EE that day to resolve the issue, I was told "HOPEFULLY". After thinking about it, all phones and SIM cards are sent factory packed, I became EVEN more suspicious... Anyway, they said they would resolve the issue for me that day and get it sent out that day.

    Thursday: NOTHING. I had to call them again... I asked if it's standard procedure to not update their customers with issues with their orders - All I got was "not really" - I cancelled my order. Well, I hope it's cancelled, as it's now been 7 hours since I rang them again and I've not received confirmation that it has been cancelled!!

    I went online, got the same deal for an extra 6 p/m via mobiles.co.uk - I received confirmation that my order had been received, 20 minutes later I got another email saying that it been approved and is awaiting dispatch. My phone new phone is now on route and will be here tomorrow (Friday 13th).

    Please, save yourself the grief and effort over a few quid a month and go elsewhere. DO NOT USE THIS COMPANY.

    IT'S A SCAM. I DOUBT THEY EVER HAD ANY INTENTION OF DELIVERING MY PHONE. AVOID AT ALL COSTS!!!!!!!!!!!!!

    FONEHOUSE, If you'd like to reply (though, I doubt you will) my order number was : FH24546 - I WOULD LOVE AN EXPLANATION of your total incompetence.


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