Please Read this review before ordering from fonehouse. Here’s what happened in my case: - i pre-ordered a huawei mate 20 pro 5 or 6 weeks ago. - then, i had to call them many many times to get an update on my order. (They never phoned me once and gave me an update!) - i was always told, the phone was going to be in stock soon! - after 4 weeks of waiting, i had enough and i sent an Email to cancel my order - then, i had a missed call and an Email from “the call centre manager”. - he left a voicemail and apologised and he promised to do everything “in his power” to sort it out. - i thought to myself, wow, here’s the first person in fonehouse who seemed to care! - i Emailed him back first time and no reply! - then i emailed him for the second time and no reply! - then i emailed him for the third time and no reply!!! - wow, i couldn’t believe this utterly poor service is actually coming from “the call centre Manager” too - as a result of Everthing i decided to do business with another company and say “f*** you fonehouse”
Fonehouse, please remember: -Treat customers same way you want to be treated -Deliver what you promised -Customers don’t need you, you need customers!
If after reading this review, you still wanna place an order with fonehouse, then good luck to you!