BritainReviews

    Metrofone
    Reviews, complaints and customer experiences

    POOR SERVICE

    Jemma28-11-2018
    5
    Would buy here again: NO

    Ordering

    10

    Service

    2

    Pricing

    6

    Delivery

    2

    Ordered a phone in October we are now at the end of November and I'm paying for a contract that this company say I can't get out of, and STILL NO PHONE.

    Sent the phone back within 1 day of opening it well within my 14 day cooling off period. The then had a scratch on it which did not happen whilst in my possession. Then waiting for the phone to be sent back to me I think I have spoken to just about every person that works their and have to explain to whole situation yet again promise after promise waited in all day Saturday for the delivery and no delivery phoned Monday 49 minutes on hold promised to send the phone out and I will pick it up from the depot.
    Wednesday still no phone called yet another 40 minutes I can't speak to a manager because they are all busy the girl promises to call me back with an answer as on her screen it states I signed for the phone on the 2nd November which I did but the phone has since been returned same rigmarole yet again. Phoned numerous times today and now get cut off fuming trading standards I think is my next move and to the companies which are allowing them to use their names


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