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    Metrofone
    Reviews, complaints and customer experiences

    WHAT A SHAMBLES

    Alan Campbell25-09-2018
    4
    Would buy here again: YES

    Ordering

    2

    Service

    2

    Pricing

    10

    Delivery

    2

    This company really needs to up their game.
    I tried to order a phone on line. after completing all the requested details, a message appeared telling me that there was a problem with some of the information I had provided and the I should contact Metrofone to sort it out.

    Waited about 10 minutes to speak to customer service and spoke to a nice lady who told me she would transfer me to a Sales Advisor. Waited in a queue for an advisor. Slowly went from 4 in queue to number 1 the went back to number 6. hung up and called back. this time I selected the orders option and was connected to a lady called Becky who listened to my problem and offered to take another order from me bur was unable to tell me if my on line order had been processed. I agreed that she should take my order and that I would cancel the on line one,
    Becky took details of my requirements and said that she would check stock of the phone I wanted. After about a minute she came back to me and said that they had no stock of the phone.
    Metrofone are clearly advertising items that they do not have and their service is abysmal.
    WHAT A SHAMBLES.


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