Metrofone Reviews

: 9
40% Would buy here again

Spotlight: What are our customers saying?
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F
Flynn
i recently bought iPhone from here and that was one of the best deal i can ever get. iPhones are expensive and its very important to understand all terms and condition before buying from an online ...Read on
C
cez
I have managed to get hold of Jordan....She was very professional and helpful and has cancelled my order.... I have received my cancellation e mail and so I am very happyRead on
P
Pete
Brook my phone. Ordered a new one here. Next day delivery, ready to go again. Good experience.Read on
J
Jemma
Ordered a phone in October we are now at the end of November and I'm paying for a contract that this company say I can't get out of, and STILL NO PHONE. Sent the phone back within 1 day of openi...Read on
S
simon
i ordered a shiny new huawei mate 20 pro with 2 free gifts of a smart gt watch and a wireless charger through metrofone with next day delivery. the phone took 2 weeks to arrive and the gifts didnt ...Read on

All reviews (9)

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    Would buy here again
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    best deals ever

    i recently bought iPhone from here and that was one of the best deal i can ever get. iPhones are expensive and its very important to understand all terms and condition before buying from an online shop. MetroFone is the coolest website i ever cam across.they have lots of options, deals and also give hundred percent trust on their each and every product which is really good.

    I think this website may be a scam. They cancelled my order and told me to send them copies of bank statements, utility bills and Passport ID and are now not responding to my calls or emails. They've had me waiting a week now without letting me know what's happening despite being told they are pushing my order through. Complete waste of time and now I have to start over again and look elsewhere.
    They then contacted me after this review to make it look like they were dealing with the issue and told me I would get a confirmation of the order in 15 minutes. I Then had to ring again 1 hour later as I still had no confirmation, at which point I was assured it was happening "right now" and that I would recieve my phone the next day. The next morning still no confirmation so I rang up again, to be told I had to ring their other number and place a new order. I was assured this had all gone through fine, until a few hours later I recieved another email telling me the order had been cancelled again. This is by far the worst company I have ever dealt with. All they have done is got me to provide all of my bank details and credit information whilst giving me no phone and wasting my time for a week! Clearly a scam!

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    Would buy here again
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    Managed to cancel

    I have managed to get hold of Jordan....She was very professional and helpful and has cancelled my order....
    I have received my cancellation e mail and so I am very happy


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    Would buy here again
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    Great!

    Brook my phone. Ordered a new one here. Next day delivery, ready to go again. Good experience.

    Are they a scam they took 2.90 and im worried if they dont send my phone atre they goong to use detals


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    POOR SERVICE

    Ordered a phone in October we are now at the end of November and I'm paying for a contract that this company say I can't get out of, and STILL NO PHONE.

    Sent the phone back within 1 day of opening it well within my 14 day cooling off period. The then had a scratch on it which did not happen whilst in my possession. Then waiting for the phone to be sent back to me I think I have spoken to just about every person that works their and have to explain to whole situation yet again promise after promise waited in all day Saturday for the delivery and no delivery phoned Monday 49 minutes on hold promised to send the phone out and I will pick it up from the depot.
    Wednesday still no phone called yet another 40 minutes I can't speak to a manager because they are all busy the girl promises to call me back with an answer as on her screen it states I signed for the phone on the 2nd November which I did but the phone has since been returned same rigmarole yet again. Phoned numerous times today and now get cut off fuming trading standards I think is my next move and to the companies which are allowing them to use their names


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    Would buy here again
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    false advertising

    i ordered a shiny new huawei mate 20 pro with 2 free gifts of a smart gt watch and a wireless charger through metrofone with next day delivery. the phone took 2 weeks to arrive and the gifts didnt come. i checked with metrofone only to be told i didnt meet the requirements for the free gifts even though they did not say at time of ordering


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    Would buy here again
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    I have asked to Cancel

    I ordered yesterday and I am in the process of trying to Cancel today....I am still waiting to get a response from 3 e mails I have sent...


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    Would buy here again
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    bad delivery

    ordered phone 2 days ago in next day still waiting


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    WHAT A SHAMBLES

    This company really needs to up their game.
    I tried to order a phone on line. after completing all the requested details, a message appeared telling me that there was a problem with some of the information I had provided and the I should contact Metrofone to sort it out.

    Waited about 10 minutes to speak to customer service and spoke to a nice lady who told me she would transfer me to a Sales Advisor. Waited in a queue for an advisor. Slowly went from 4 in queue to number 1 the went back to number 6. hung up and called back. this time I selected the orders option and was connected to a lady called Becky who listened to my problem and offered to take another order from me bur was unable to tell me if my on line order had been processed. I agreed that she should take my order and that I would cancel the on line one,
    Becky took details of my requirements and said that she would check stock of the phone I wanted. After about a minute she came back to me and said that they had no stock of the phone.
    Metrofone are clearly advertising items that they do not have and their service is abysmal.
    WHAT A SHAMBLES.


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    Would buy here again
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    Very Poor Customer Service

    Next day delivery has not happend, have rang twice asking that they ring me back, and also emails have been sent. Very poor !


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