Origin Broadband Reviews

: 7
43% Would buy here again

Spotlight: What are our customers saying?
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G
grant smith
Been with them for over 6 years never had an issue been cheap and fair service has always been great and cc service spot on I would heavily recommend them I've had many free upgrades on my service ...Read on
C
Charles B
Had some teething problems to begin with, where the communication on their end could have been clearer, but the broadband has been impressively quick since then. Good price tooRead on
A
Alan
Cheap and good value. Fast internet for house.Read on
S
Sharon Beales
If I could leave 0 I would on service the internet is shocking I was off line more than on it may be cheaper but the service is ultra poor, Advice Avoid shop elsewhere they take funds from your ac...Read on
D
David Hodgson
Truly awful company with the worst tech support I've ever experienced. I have spent 9 hours with their "live" chat team. After 3 hours they determined there was a fault on my line and i...Read on

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    Would buy here again
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    Broadband and phone package

    Been with them for over 6 years never had an issue been cheap and fair service has always been great and cc service spot on I would heavily recommend them I've had many free upgrades on my service on price reductions for having stuck with them.


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    Broadband

    Had some teething problems to begin with, where the communication on their end could have been clearer, but the broadband has been impressively quick since then. Good price too


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    Good

    Cheap and good value. Fast internet for house.

    Appalling service actually it's a discgusting service, really poor customer service I had the feeling they are a rip off company. They failed to advise me of my right to end my contract after putting up their costs, they informed me of my right after 6 months so all that money I paid out for a substandard service. Even though they say my new provider will be given access to my line I still think this company will come back to haunt me. They should be called Horrorgin Badband.


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    Broadband

    If I could leave 0 I would on service the internet is shocking I was off line more than on it may be cheaper but the service is ultra poor,
    Advice Avoid shop elsewhere they take funds from your account after cancelling g 3 months before Rip Off comes to mind……….


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    Broadband ADSL service

    Truly awful company with the worst tech support I've ever experienced. I have spent 9 hours with their "live" chat team. After 3 hours they determined there was a fault on my line and it would be fixed within 48 hours. 3 weeks later nothing has happened. Support are completely useless - if I try to contact them they just start reading from the same support script again. I tell them repeatedly I have already gone through the script several times, and they just read the next line, completely ignoring me. They are staffed by morons incapable of independent thought. An AI bot would make better responses and would be able reply more than once every 30 minutes. Calling it live chat is an oxymoron - brink of death chat seems more apt.

    For the sake of your sanity, avoid these idiots like the plague. The company deserves to fail.


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    Broadband

    they sold me the contract by making false promises.


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    Origin basic broadband inc line rental

    Signed up with Origin Broadband providers over a month ago. What a big mistake!! Despite their advert stating 11Mbps, am only getting 0.08Mbps download and 0.18Mb. upload.
    Doesn't take sharpest pencil in box to realise this is not fit for purpose.
    Customer service is apalling, left waiting on phone for over 30minns at a time before giving up. Also tried contacting via on-line chat, again waste of time.
    Will be reporting them to ombudsman, Please, think very carefully about signing up with them


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