Spotlight: What are our customers saying?
TalkTalk is really cool. Their data packages and telecom rates are best among the present other competetiors. However there are others who offers cheaper rates than this but those are not upto th...Read on
We have had many problems with their broadband service, their router & broadband line. For nearly a year from the start of the contract, we had many hours of no internet that wasted countless b...Read on
BEWARE TALK TALK STEAL FROM CUSTOMERS, TAKE OUT EXTRA SERVICES WITHOUT THEIR PERMISSION AND IGNORE THEM WHEN THEY NEED HELP TO GET THE MONEY BACK! we have been battling with talk talk since the ...Read on
A company you can’t trust at all . They raised the price without letting me know and they don’t communicate in a professional way. Better to pay a higher price with others than using this company .Read on
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Best Network around
TalkTalk is really cool. Their data packages and telecom rates are best among the present other competetiors.
However there are others who offers cheaper rates than this but those are not upto the quality of network and services
so Talk Talk is best, we got here
they keep on bringing some really fantastic offers in data and phone plans.
MUST GO FOR IT
Super fast broadband
We have had many problems with their broadband service, their router & broadband line. For nearly a year from the start of the contract, we had many hours of no internet that wasted countless business hours being on the line. They opened cases and close them without fixing the issue moreover you have to open another CASE for the same fault over and over again. And when you ask to cancel your contract, they say you have to pay for the full contract payments, as a consequence you are stuck with them.
Their customer service was always polite, however, their technical team lack adequate knowledge on how to handle issues correctly.
My contract is about to end and when I called last week to cancel the contract, they took me to their “Loyalty Team”, offering fractional discounts by Steve and she said that if I sign up with any other provider, they should take care of everything but TalkTalk will not let me keep my phone number. This truly needs to be addressed to the government to stop phone providers use the power of their offered phone number to keep their customers even their service is not good.
Now I am faced losing the business line that I had for many years! I wish I had signed up with a better provider in the first place!
Today Emma from TalkTalk sales team called and said they could offer a better deal if I stay on the line to get connected to their royalty team. After 28 minutes of my business hours, Sam from their royalty team informed me that it's not possible to offer a better deal than Steve did.
All in all, be prepared to stay on the line or their website for countless hours at some point of your contract for many months if you decide signing up with them.
BEWARE TALK TALK STEAL FROM CUSTOMERS, AVOID AT ALL COST!
BEWARE TALK TALK STEAL FROM CUSTOMERS, TAKE OUT EXTRA SERVICES WITHOUT THEIR PERMISSION AND IGNORE THEM WHEN THEY NEED HELP TO GET THE MONEY BACK!
we have been battling with talk talk since the day we were first supposed to have installation, they messed it up so badly they put the date back and then installed internet into completely the wrong building!!! meaning we had to put our new staff into a temporary office costing us £££ of pounds, once it was eventually sorted out the managers were uninterested in the amount of stress and time and money the incompetent staff had caused us with the mess ups, we have 9 cases outstanding and unanswered with talk talk to date.
then going on further someone took out a second line that we never asked for, no one could answer why this extra line has been taken out, we now have bills coming in for the line we never asked for in addition to the line we already have which is double the price! today talk talk have taken an additional £22 out of our account when they only took money from us 3 weeks ago, this amount they took is not even an amount of our plan its to do with the second line we never asked for!!
I've tried and tried to get hold of someone or a manager as I was assigned one who avoids my calls and ignores me every time, I want my money back that has been taken from me without authorisation, I also want compensation for the money talk talk has lost my business and I want an apology for the stress this has caused me, I have spent hours and hours of my time on the phone to talk talk for weeks now and can never get anyone to help, I have a business to run and the time calling them is sucking out of my working hours is impacting my work and my customers and losing me even more money, I am in the process of filing with a small claims court to recover my losses due to talk talks disregard of any responsibility for their non compliant actions, I will submit this by the end of this week if they have not bothered to get back to me again !
PLEASE IF YOU ARE A SMALL BUSINESS I URGE YOU TO TAKE OUT YOUR BUSINESS BROADBAND ELSEWHERE or you may end up with stress and blood pressure issues through talk talks abysmal service along with losses in money that are a big impact for a small company.
I am just lost for words at what is actually happening and that I'm just being ignored.
A company you can’t trust
A company you can’t trust at all . They raised the price without letting me know and they don’t communicate in a professional way. Better to pay a higher price with others than using this company .