Toople

All reviews

Toople

27% Would buy here again

Reviews, complaints & experiences Write a review

Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

Spotlight: What are our customers saying?

J
Jacqualine Lynn rizza
I have now been waiting on my account being sorted for past 6 months repeated contact to them iv made and no one will take responsibility for this the service is horrendous and no manager will take...Read on
M
mr bolton
i wouldnt touch them folks. from day one i had asked for mobiles to be billed same time as broadband and phone line, This wasnt the case, so i called them in between christmas and new year to tell ...Read on
A
Alex
Dear Toople! I hope that this is a way of finally getting an answer from somebody who is professional and in the know. I have been a business broadband customer since the start of 2019 and while ...Read on
R
robert carey
Moved our small business phone and broadband provider to Toople based on competitive prices being offered. Without a doubt it was the worst decision I have ever made, the internet crashes on a dai...Read on
R
richard musgrave-wood
I have been with Toople for 2.5 years. The internet was OK, nothing more so I decided it was time for a switch. Toople have other ideas and keep blocking my switch. I can see me having to go to Off...Read on

All reviews (11)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Seevices

    I have now been waiting on my account being sorted for past 6 months repeated contact to them iv made and no one will take responsibility for this the service is horrendous and no manager will take my calls or return mine


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    broadband . mobile sims phone line

    i wouldnt touch them folks. from day one i had asked for mobiles to be billed same time as broadband and phone line, This wasnt the case, so i called them in between christmas and new year to tell them they were if fault as my mobiles were not being paid and they were under charging. to find out 2 weeks later they sent the debt to a debtors, This Realy hacked me off as i was the one whom told them of there blunder, i was told by a manager it shouldn't have happend , well i already knew this, but asked what he was going to do about it, we sorted that mess out but when i called month after i paid 99 pound ? so i was happy something finaly went smooth untill i went to pay my bill month after, i was asked in my call how much would you like to pay , i replied 60 pound the actual price of the bill , To be told i had 157 pound out standing , This was due to staff error yet again it had not shown that we had paid, At that point i asked that someone senior call me due to the yet again error in my bill. NO CALL BACK ? ON THE 17th 03 2020 i get another bill in for last month and this month for just under 60, glad to see it, but where was the phone call i asked for, so i called them on the date of 17 03 2020 and was put on hold to talk to a manager, the manager came onto phone and then hung up. i rest my case, DO NOT TOUCH THESE CLOWNS WITH A BARGE POLL. you will only be either shrugged off due to incompetent staff , or be sent to a debt collector through no fault of your own, this company are rotten to the core,


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Business broadband - terrible

    Dear Toople!
    I hope that this is a way of finally getting an answer from somebody who is professional and in the know.
    I have been a business broadband customer since the start of 2019 and while I had no problems, all was fine. Meaning, I paid and I had internet and a phone line. Then, in mid-October we had a lightning strike in our area which fried every router in the area. And here is where my troubles begun. I phoned on the Friday, one day after the lightning strike, to request a new router. I was told that the person dealing with this had already gone home, but she would sort it on Monday and I would have a new router Tuesday/Wednesday.
    Days came and went. No router. I rang again, to be told that there was no request whatsoever on my account. So I ordered again. I was told it would arrive within a couple of days. Guess what? No router. Fast forward and 6 weeks on and a few phone calls in to different people, still no router. Please understand this: we use a card machine and hence were not able to TAKE ANY CARD PAYMENTS.
    I was told as one reason why the router had not arrived: "we have had problems with the dispatch of our routers".
    Well, tragic when what you do is router-based. FINALLY, after 6 weeks a new router arrived. Now, call me petty, but I felt I should have at least a full refund for the 6 weeks of direct debit that I paid out, but received no service. It is good standard to do so, considering that I spent hours on the phone, had financial losses and am now sitting here again, on a Sunday, wasting my time! I was told via email by the billing team that I had been refunded, so checked my account - nothing. Promptly my next bill arrived, this time 'only' stating £11.98 to pay, rather than the usual £25.79. This raised the question: had Toople 'refunded' me a total of £13.81? I asked for clarification via email to the billing team: no response.
    In the end I decided to cancel my direct debit to Toople in the hope that this would finally result in some contact. But, nothing. I requested that a manager contact me, again via email to the billing team: nothing.
    Toople: a refund of £13.81 for 6 weeks of no internet? Are you serious?????
    Where do we go from here, I wonder?

    I hope to hear from you with a solution that makes me want to stay your customer.

    ofcom , !! that where im going, they need shut down .

    Still having problems with them now, eventhough I cancelled my contract with them months ago.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Phone and broadband

    Moved our small business phone and broadband provider to Toople based on competitive prices being offered.
    Without a doubt it was the worst decision I have ever made, the internet crashes on a daily if not hourly basis, has 2 new routers made no difference.
    Customer service is appalling min 30/40 mins to get through then on hold another 30/40 mins whilst they look for whatever you have asked them.
    Deny all knowledge of complaints and faults, have to explain from the start every time as staff claim they cannot access previous notes.
    Unprofessional, cannot provide the service that they offer and very poor customer service.
    If you are thinking of changing your provider to Toople think again

    well said


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Business Phone and Broadband

    I have been with Toople for 2.5 years. The internet was OK, nothing more so I decided it was time for a switch. Toople have other ideas and keep blocking my switch. I can see me having to go to Offcom to sort it out. Would I recommend them.....NO.

    Hi, did you ever manage to sort this? they were blocking my switch, too!!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Broadband

    only positive quick on router delivery after that customer service really bad no inter etc. since 17th September rung numerous times been promised engineers no e arrived yet I'm trying to get out of contract unsuccessful so far stay away from this company only interested in money do not recommend


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Phone and broadband

    What a joke of a company. Complete jokers. Been with these guys since may and must have 10-15 issues. To point where im getting two bills a month. Even agreed to cancel my direct debit but the dodgy company still managed to steal out of my account. Today got a letter from a collecting agency. At the age of 43 have never dealt with such shambles hope i shall never have to

    yes i had the same . toople need closing down !!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Internet and sims

    Only been with them 6 weeks,,Money grabbers after 6 weeks with no internet and four engineers visits only to be told they can't fix the problem. Plus from day one we had trouble with the sims witch we thought was with 02 as it says on the sim cards only to be told from head office off 02 today they don't use all ever heard of toople and that are sim numbers don't even exist on their computers,, so after six weeks with no internet and sims that don't work properly they have sent me a bill for £289, PLEASE TOOPLE TELL ME HOW I OWE SO MUCH. Because your staff don't know s..t and don't help just pass the buck and waiting for a call back I've got more chance winning the Euros then hearing from you the worse company ever


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Negative

    I started Toople for my business in Jan for broadband at £23 per month sounds good but after 2payments the direct debit changed from £23 to £167 i am trying to find out wtf is going on

    yes read others stories we all same, They need taken to court .


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Best decision to switch

    Excellent all round. Reliable service, easy to set up, and cheaper than previous provider. Haven’t had to use customer services much, but the time I rang with a technical query I was very happy with the response. Thank you Toople. Highly recommended.


Others also viewed

Virgin Media brand logo for reviews of mobile phones and telecom products or services

Virgin Media

1 reviews

 Have you been a customer of the Virgin Media? Do you know about the different plans and offers they have for their customers? Can you tell wh...

EE Home Broadband brand logo for reviews of mobile phones and telecom products or services

EE Home Broadband

3 reviews

Staying connected is important (if not essential) for many Britons. EE Home Broadband offers television, line rental, calls and internet. But how r...

DirectSaveTelecom brand logo for reviews of mobile phones and telecom products or services

DirectSaveTelecom

6 reviews

In the last few decades, telecom providers have quickly become one of the most important suppliers in the world. Just think about how much you use ...

BT Broadband brand logo for reviews of mobile phones and telecom products or services

BT Broadband

6 reviews

Are you looking for a Broadband provider? BT Broadband offers you a vast range of Broadband products including TV, Internet and Telephone line rent...

Toople

How important is internet and mobile broadband for you? Are you one of the people that wants to be connected to the internet at all times? Of do you rarely use your computer and only check your mobile device a few times a day or even week? In both cases you can benefit from a good broadband provider. But which company is a good broadband provider? One of the providers that offers these kind of service is Toople.com. But what is the speed and quality of their internet? Do their mobile phone services provide you with proper reception no matter where you are? And how will their customer service deal with any problems, questions or complaints? Read reviews about Toople.com to find that out. Read customers have left honest reviews here on BritainReviews. And their reviews can help you to get a better idea of what broadband services at Toople.com entails.

About Toople.com
Toople.com is a broadband provider. They offer four kinds of business broadband services. They offer business broadband, business broadband connected, fibre lite and fibre XL. All of these offer a free router, free business broadband and a possibility to request a free static IP. But they differ in download speed and the price of connection fee, broadband line rental and unlimited UK call packs. Besides internet they also provide mobile phone services. This includes a SIM card that manages your existing clients. And they sell mobile phone devices from brands like HTC, Samsung, Motorola, LG, Sony, BlackBerry, Apple and more. And they sell tablets and accessories like chargers, headphones etc.

Services of Toople.com
You can subscribe to their services via their website. Just fill in your postcode and take it from there. You can If you want to contact them you can call them or write them an email via their online form. But you can also request a callback at a time that is convenient for you. And they can also be followed on social media such as Facebook, Twitted and LinkedIn.

Complaints, Compliments and Tips for Toople.com
Have you ever taken out one of the services of Toole.com? If so, we would greatly appreciate it if you took just a bit of your time to write us a review about this company. What is your opinion on the speed of their internet> Does their mobile phone services provide you with good reception and internet connection wherever you are? And is their customer service friendly and helpful enough to stand by you when you come to them with a problem or complaint? Let us know by leaving a customer review here on BritainReviews. Your review can help others to decide if Toople.com might have what they are looking for.

What do customers say about Toople.com and its broadband and mobile phone services? Read customer reviews, experiences, opinions and more.

Key points to consider when choosing a telecom provider

There are currently so many companies offering telecom services and so many marketing techniques to catch hold of new customers, which makes it harder to see through the many offers and decide which provider to choose. The most relevant thing to keep in mind is that the provider should be a company that aligns best with your needs. Here are three basic qualities to look for when choosing a service provider:

Network reliability - check that the network is a fully converged one with a consolidated infrastructure that includes IP, Ethernet and optical technologies. Network convergence includes the coexistence of video, voice and data communication. Also, security and stability is a main concern, so always check that the network has all the needed protection to prevent service attacks, that it has the ability to restore their services fast with minimum or no impact to your activity and that the systems are constantly updated to offer the latest technology so it avoids performance issues and won’t stall the growth of your business. 

Offers and support -  check what products and services are provided by the company that best suit your needs. Telecom providers should offer a good amount of customization and options for their products and services that adapt to your specific needs. Some of us need more data, some need more voice, some need faster internet, etc. Make sure you are choosing the best option depending on your activity and that these options also don’t come with unnecessary burdens of services and expenses that you aren’t interested in. 

Customer support - make sure they have quality customer support. There are so many occasions in which a client doesn’t get offered the best products or the assistance they need just because the company doesn’t consider the importance of keeping their clients happy and helping them when in need. Customer support should be effective, treat you with respect and have communication skills. This is essential to make sure your experience with your provider turns out to be a positive one. 

Considering these main points should help you decide the right telecom provider for your home or business. Another great way to help you decide your network provider is to read customer reviews about these companies. Here are some telecom services that you may want to look into: