Toople

Reviews, complaints and customer experiences (11)

For Broadband ,and selling worlds branded phones, tablet and managing SIM
They are providing our company a high speed broadband fiber XL for last few months as earlier company was using "direct" from these people only.
We know them for last few years and service and products never been an issue , so yes it is suggestive..
One more thing their CS for back support is better and providing free router on every connection.

Excellent all round. Reliable service, easy to set up, and cheaper than previous provider. Haven’t had to use customer services much, but the time I rang with a technical query I was very happy with the response. Thank you Toople. Highly recommended.

I have now been waiting on my account being sorted for past 6 months repeated contact to them iv made and no one will take responsibility for this the service is horrendous and no manager will take my calls or return mine

i wouldnt touch them folks. from day one i had asked for mobiles to be billed same time as broadband and phone line, This wasnt the case, so i called them in between christmas and new year to tell them they were if fault as my mobiles were not being paid and they were under charging. to find out 2 weeks later they sent the debt to a debtors, This Realy hacked me off as i was the one whom told them of there blunder, i was told by a manager it shouldn't have happend , well i already knew this, but asked what he was going to do about it, we sorted that mess out but when i called month after i paid 99 pound ? so i was happy something finaly went smooth untill i went to pay my bill month after, i was asked in my call how much would you like to pay , i replied 60 pound the actual price of the bill , To be told i had 157 pound out standing , This was due to staff error yet again it had not shown that we had paid, At that point i asked that someone senior call me due to the yet again error in my bill. NO CALL BACK ? ON THE 17th 03 2020 i get another bill in for last month and this month for just under 60, glad to see it, but where was the phone call i asked for, so i called them on the date of 17 03 2020 and was put on hold to talk to a manager, the manager came onto phone and then hung up. i rest my case, DO NOT TOUCH THESE CLOWNS WITH A BARGE POLL. you will only be either shrugged off due to incompetent staff , or be sent to a debt collector through no fault of your own, this company are rotten to the core,

Dear Toople!
I hope that this is a way of finally getting an answer from somebody who is professional and in the know.
I have been a business broadband customer since the start of 2019 and while I had no problems, all was fine. Meaning, I paid and I had internet and a phone line. Then, in mid-October we had a lightning strike in our area which fried every router in the area. And here is where my troubles begun. I phoned on the Friday, one day after the lightning strike, to request a new router. I was told that the person dealing with this had already gone home, but she would sort it on Monday and I would have a new router Tuesday/Wednesday.
Days came and went. No router. I rang again, to be told that there was no request whatsoever on my account. So I ordered again. I was told it would arrive within a couple of days. Guess what? No router. Fast forward and 6 weeks on and a few phone calls in to different people, still no router. Please understand this: we use a card machine and hence were not able to TAKE ANY CARD PAYMENTS.
I was told as one reason why the router had not arrived: "we have had problems with the dispatch of our routers".
Well, tragic when what you do is router-based. FINALLY, after 6 weeks a new router arrived. Now, call me petty, but I felt I should have at least a full refund for the 6 weeks of direct debit that I paid out, but received no service. It is good standard to do so, considering that I spent hours on the phone, had financial losses and am now sitting here again, on a Sunday, wasting my time! I was told via email by the billing team that I had been refunded, so checked my account - nothing. Promptly my next bill arrived, this time 'only' stating £11.98 to pay, rather than the usual £25.79. This raised the question: had Toople 'refunded' me a total of £13.81? I asked for clarification via email to the billing team: no response.
In the end I decided to cancel my direct debit to Toople in the hope that this would finally result in some contact. But, nothing. I requested that a manager contact me, again via email to the billing team: nothing.
Toople: a refund of £13.81 for 6 weeks of no internet? Are you serious?????
Where do we go from here, I wonder?

I hope to hear from you with a solution that makes me want to stay your customer.

Moved our small business phone and broadband provider to Toople based on competitive prices being offered.
Without a doubt it was the worst decision I have ever made, the internet crashes on a daily if not hourly basis, has 2 new routers made no difference.
Customer service is appalling min 30/40 mins to get through then on hold another 30/40 mins whilst they look for whatever you have asked them.
Deny all knowledge of complaints and faults, have to explain from the start every time as staff claim they cannot access previous notes.
Unprofessional, cannot provide the service that they offer and very poor customer service.
If you are thinking of changing your provider to Toople think again

I have been with Toople for 2.5 years. The internet was OK, nothing more so I decided it was time for a switch. Toople have other ideas and keep blocking my switch. I can see me having to go to Offcom to sort it out. Would I recommend them.....NO.

only positive quick on router delivery after that customer service really bad no inter etc. since 17th September rung numerous times been promised engineers no e arrived yet I'm trying to get out of contract unsuccessful so far stay away from this company only interested in money do not recommend

What a joke of a company. Complete jokers. Been with these guys since may and must have 10-15 issues. To point where im getting two bills a month. Even agreed to cancel my direct debit but the dodgy company still managed to steal out of my account. Today got a letter from a collecting agency. At the age of 43 have never dealt with such shambles hope i shall never have to

Only been with them 6 weeks,,Money grabbers after 6 weeks with no internet and four engineers visits only to be told they can't fix the problem. Plus from day one we had trouble with the sims witch we thought was with 02 as it says on the sim cards only to be told from head office off 02 today they don't use all ever heard of toople and that are sim numbers don't even exist on their computers,, so after six weeks with no internet and sims that don't work properly they have sent me a bill for £289, PLEASE TOOPLE TELL ME HOW I OWE SO MUCH. Because your staff don't know s..t and don't help just pass the buck and waiting for a call back I've got more chance winning the Euros then hearing from you the worse company ever

I started Toople for my business in Jan for broadband at £23 per month sounds good but after 2payments the direct debit changed from £23 to £167 i am trying to find out wtf is going on