Toople

Reviews, complaints and customer experiences (8)

Moved our small business phone and broadband provider to Toople based on competitive prices being offered.
Without a doubt it was the worst decision I have ever made, the internet crashes on a daily if not hourly basis, has 2 new routers made no difference.
Customer service is appalling min 30/40 mins to get through then on hold another 30/40 mins whilst they look for whatever you have asked them.
Deny all knowledge of complaints and faults, have to explain from the start every time as staff claim they cannot access previous notes.
Unprofessional, cannot provide the service that they offer and very poor customer service.
If you are thinking of changing your provider to Toople think again

I have been with Toople for 2.5 years. The internet was OK, nothing more so I decided it was time for a switch. Toople have other ideas and keep blocking my switch. I can see me having to go to Offcom to sort it out. Would I recommend them.....NO.

only positive quick on router delivery after that customer service really bad no inter etc. since 17th September rung numerous times been promised engineers no e arrived yet I'm trying to get out of contract unsuccessful so far stay away from this company only interested in money do not recommend

What a joke of a company. Complete jokers. Been with these guys since may and must have 10-15 issues. To point where im getting two bills a month. Even agreed to cancel my direct debit but the dodgy company still managed to steal out of my account. Today got a letter from a collecting agency. At the age of 43 have never dealt with such shambles hope i shall never have to

Only been with them 6 weeks,,Money grabbers after 6 weeks with no internet and four engineers visits only to be told they can't fix the problem. Plus from day one we had trouble with the sims witch we thought was with 02 as it says on the sim cards only to be told from head office off 02 today they don't use all ever heard of toople and that are sim numbers don't even exist on their computers,, so after six weeks with no internet and sims that don't work properly they have sent me a bill for £289, PLEASE TOOPLE TELL ME HOW I OWE SO MUCH. Because your staff don't know s..t and don't help just pass the buck and waiting for a call back I've got more chance winning the Euros then hearing from you the worse company ever

I started Toople for my business in Jan for broadband at £23 per month sounds good but after 2payments the direct debit changed from £23 to £167 i am trying to find out wtf is going on

Excellent all round. Reliable service, easy to set up, and cheaper than previous provider. Haven’t had to use customer services much, but the time I rang with a technical query I was very happy with the response. Thank you Toople. Highly recommended.

For Broadband ,and selling worlds branded phones, tablet and managing SIM
They are providing our company a high speed broadband fiber XL for last few months as earlier company was using "direct" from these people only.
We know them for last few years and service and products never been an issue , so yes it is suggestive..
One more thing their CS for back support is better and providing free router on every connection.