Have you been a customer of the Virgin Media? Do you know about the different plans and offers they have for their customers? Can you tell what makes them such a popular giant in the industry? Do you know how they please and manage their ever growing list of customers? Lets get a brief about the company and see what makes it a different from its competitors.
About the company Virgin Media Plc is a British company known to provide services in the field of telecommunication and entertainment. It has its headquarters in Hook, Hampshire, United Kingdom. The company is a subsidiary of Liberty Global Plc which itself is a giant in the same industry and has its headquarters in London, UK. The company was formed in March 2006 by the merger of NTL and Telewest. After acquiring Virgin Mobile UK in July 2006, the company became the first quadruple-play media company which provided television, broadband, mobile and fixed telephone services. In Feb 2007, the company re-branded itself to its current name of Virgin Media.
Services Virgin Media provides the most common yet the most important services in today's world. Television, internet and phones are all indispensable to our lives today. Virgin broadband is marketed as fibre optic broadband in cabled areas. In terms of speed, the company has many-a-times beaten the best in the business including the likes of TalkTalk, AOL, Plusnet and others. The company attributes its speed to the use of DOCSIS 3 cables. It claims to process speeds of over 200Mbps which is more than enough to download files of over 1GB within seconds. This combined with Wi-Fi and television forms a wholesome package for all the customers.
A Virgin Media Tv advert
Mobile and fixed line customers of the Virgin Media have always enjoyed superior connectivity at relatively cheaper rates. With greater coverage and competitive tariffs, Virgin Phones have always emerged as a winner amongst its competitors. You can be a prepaid or a postpaid customer, but you can still find a great number of offers for you. Billing and complaint resolution is also an easy task at the company. Virgin television offers you a gateway to watch hundreds of different and interesting channels. You get to enjoy a wide range of channels covering different genres like Sports, Documentaries, Kids and more.
Customer service Customer service is a top priority at the Virgin Media Company. They always ensure to listen to their customers and provide optimum solutions at the earliest. The company has separate departments to receive complaints and queries of different services offered by the them. This makes it easy to post your query to the concerned department and retrieve the best solution within a short period of time. Their officials can be contacted via phone or emails as mentioned in the website. You can also seek for online help and support provided by the company through its website.
Your opinion and experience Virgin Media is a big player and has thousands of trusted customers. If you have any knowledge about their services or if you have been their client before then please come forward and share your
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Virgin Media is quite dedicated as a media company. My firm has been client of them and I really trust and adore these guys for their great services. We have been using their services for last 7 years.