Spotlight: What are our customers saying?
Selected Vista club Apartment in Santa Ponsa, rates below 50pounds per night is affordable. I liked this place Professional people given full support and no problem faced during stay either be...Read on
the company forgot to transfer money for our hotel and the booking was canceled. We found out about this by arriving in Turkey at the hotel. I stayed on the street with 2 families (8 children). Ins...Read on
Dont book with Alpharoom,you pay them, and then they are not paying the tour operator, i recently was more or less stranded in Portugal last week, the hotel asked me to pay again, we i paid for a ...Read on
ZŁODZIEJE I OSZUŚCI !!! Odwołali moją rezerwację w dniu przylotu bez żadnej informacji. 11osób w tym 4 dzieci zostawili bez hotelu i noclegu. Rozmowy telefoniczne rozłączają na maile nie odpowiad...Read on
Holiday cancelled last year due to covid and have been fighting for my refund ever since until last week. After all the lies, delaying tactics and several communications attempts last week I filed ...Read on
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Selected Vista club Apartment in Santa Ponsa, rates below 50pounds per night is affordable.
I liked this place
Professional people given full support and no problem faced during stay either before or later..
alpharooms booked a hotel for myself and brother for Thursday 24/9/2020 to Sunday 27/9/2020 You also booked transfers for us which was all paid for, only to be informed at the last moment that the hotel was Closed, to cut to the chase, You are at fault, you were acting as our agent, we want reimbursing for our hotel and transfer costs. accommodation ref no 1133917 eurosalou dated17/9/2020 holiday ref482942917165 transfer ref htxa-oaebcecfs holiday taxisdated 17/9/2020 ref482942917165 waiting for you're reply.
I agree with every thing my brother has said this firm is a SCAM avoid it like the viruis
I have being trying to get in contact with alpha rooms they owe me a refund for a flight which ryanair have paid them ive sent 12 emails 2 responses from jasamine and mack saying greetungs we will get back to you and nothing i have been waiting since may last yr. For this shocking service . They also have a credit note which they wont refund either for accomadation
... company that will not respond to you. Go thro ur credit card company to get ur money back because your wasting ur time with this shower of ...
alpharooms hat 29 Tage nach einer schriftlichen Stornierung einfach Geld von meinem Konto abgebucht und weigert sich, mein Geld zurück zu bezahlen! (Diebstahl)
the company forgot to transfer money for our hotel and the booking was canceled. We found out about this by arriving in Turkey at the hotel. I stayed on the street with 2 families (8 children). Instead of a good hotel, we had to urgently order another cheap hotel. Since the prices skyrocketed and we couldn't afford a room in the same hotels. The company abandoned us and refused to help in any way. If you are going on vacation with this company, prepare for everything terrible. Because of their mistakes, you will pay off!
Dont book with Alpharoom,you pay them, and then they are not paying the tour operator, i recently was more or less stranded in Portugal last week, the hotel asked me to pay again, we i paid for a few nights, so i could at least give myself time to sort alpha rooms out, i phoned there emergency number no one answered, eventually i got hold of them the next day, and eventually they paid the hotel direct through a credit card, and emailing the hotel, not a good start to our holiday, also i got a refund for the two nights i paid, but this is not a sitution you want to be in...
Cancelled our holiday
ZŁODZIEJE I OSZUŚCI !!!
Odwołali moją rezerwację w dniu przylotu bez żadnej informacji. 11osób w tym 4 dzieci zostawili bez hotelu i noclegu.
Rozmowy telefoniczne rozłączają na maile nie odpowiadają. Nie wiem co robić! Czy ktoś może mi pomóc?
4 star hotel in tenerife
Holiday cancelled last year due to covid and have been fighting for my refund ever since until last week. After all the lies, delaying tactics and several communications attempts last week I filed a complaint with the small claims court which cost me£70. Had a immediate reply from Alpharooms the day after and 2 days after that I received my refund of £840! I'm afraid folks it's the only way to get your money back from these people!!☹☹good luck. (And never use Alpharooms again!!)
I will do that next thank you
Worst customer service ever they have my money for more than 18 months, and will not refund me.
Holiday was cancelled due to Covid 19 and I am still waiting for my refund.
They don’t reply to emails and they don’t answer phone calls.
DONT use alpharooms.
Very poor and will not book with this company again
Me and a few others friends booked with alpharooms but unfortunately are flight got cancelled and we got are money back for the flight. Alpharoom did not… after filling out the cancellation form twice they still tried to take the outstanding money out and will not give us are money back we have already paid. Impossible to actually speak to anyone.
Booked holiday over year ago still waiting for refund for a year ago what a shit business
2 x Holiday's
NO REFUND'S YET !!!!!!!!!!!!!! SMELLS LIKE A SCAM
Nothing but Lies, Misinformation and Delay tactics...
Having not one but two holidays cancelled due to the dreaded pandemic, we thought it would be straight forward to go through the refund procedure how wrong were we. Having phoned Alpharooms June 2020 last year we were told our money was SAFE and will receive refund very shortly Yeah right still waiting, called again several times different excuses all Misinformation and Delay tactics.. was told would be refunded in March 2021 just to call with my details more Lies.....asked to fill in a PRCN "Protected Refund Credit Note Form" Complete Delay tactics, next call will definitely refund will be given in June 2021 this is now a year later unbelievable you guessed it yet another lie. 30th June another call we were told were are number 19 in the Cue and will be refunded within a few days YET ANOTHER LIE !!!
Phoned again Today 9th July 2021 after we confronted Alpharooms all previous conversations and that everything they told us can only be described as a MASSIVE SCAM, they admitted everything was a LIE says it all, the upside of this conversation is we will definitely be contacted within 10 days to process our refund watch this space.......
BE WARNED DO NOT BOOK WITH ALPHAROOMS
Been through exactly the same with Alpharooms, absolutely shocking company!! So after 12 month's of lies,delaying tactics and several communications attempts, last week I filed a complaint with the small claims court which cost me £70 and guess what! 4 day's later refunded my £840! I'm afraid folks it's the only way to get your money back from these people. Good luck 👍
I booked with free cancellation, my flight was cancelled. Alpharooms refused to give me a refund, they don't answer their phones. If you email them you get a default response. Terrible customer service, avoid at all cost! I've been a customer for over a decade, shame.
Because of the pandemic last year I pre-empted the the situation and decided to amend my booking to the same time this year I had already paid for last year's holiday and they agreed that this money I had paid would be netted off against my new booking. Not so they are trying to bill me for for whole amount. No way am I paying this, I have been trying to get a hold of them to speak to someone its like pulling hens teeth. I resorted to sending a letter, recorded delivery to sort it out still no response.I'll keep trying but one thing is for certain I will never book with these cowboys ever again their customer service is appalling.
Hotel stay -Venice
Terrible company to deal with and to try and contact - my flights got cancelled by EasyJet ( refunded within a week ) been trying to cancel my hotel with alpha rooms - no reply from constant emails and around 8 x 10 minute phone calls - it’s like they’ve disappeared off the face of the earth . Wiser company I have ever dealt with !!!!! 1 star rating if that