Alpharooms

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Alpharooms

24% Would buy here again

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Spotlight: What are our customers saying?

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Bella
Selected Vista club Apartment in Santa Ponsa, rates below 50pounds per night is affordable. I liked this place Professional people given full support and no problem faced during stay either be...Read on
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Svetlana M
the company forgot to transfer money for our hotel and the booking was canceled. We found out about this by arriving in Turkey at the hotel. I stayed on the street with 2 families (8 children). Ins...Read on
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sandra cripps
Dont book with Alpharoom,you pay them, and then they are not paying the tour operator, i recently was more or less stranded in Portugal last week, the hotel asked me to pay again, we i paid for a ...Read on
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Marcin Florek
ZŁODZIEJE I OSZUŚCI !!! Odwołali moją rezerwację w dniu przylotu bez żadnej informacji. 11osób w tym 4 dzieci zostawili bez hotelu i noclegu. Rozmowy telefoniczne rozłączają na maile nie odpowiad...Read on
T
Teza
Holiday cancelled last year due to covid and have been fighting for my refund ever since until last week. After all the lies, delaying tactics and several communications attempts last week I filed ...Read on

All reviews (42)

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    Great destination

    Selected Vista club Apartment in Santa Ponsa, rates below 50pounds per night is affordable.
    I liked this place
    Professional people given full support and no problem faced during stay either before or later..
    Thanks

    alpharooms booked a hotel for myself and brother for Thursday 24/9/2020 to Sunday 27/9/2020 You also booked transfers for us which was all paid for, only to be informed at the last moment that the hotel was Closed, to cut to the chase, You are at fault, you were acting as our agent, we want reimbursing for our hotel and transfer costs. accommodation ref no 1133917 eurosalou dated17/9/2020 holiday ref482942917165 transfer ref htxa-oaebcecfs holiday taxisdated 17/9/2020 ref482942917165 waiting for you're reply.

    I agree with every thing my brother has said this firm is a SCAM avoid it like the viruis

    I have being trying to get in contact with alpha rooms they owe me a refund for a flight which ryanair have paid them ive sent 12 emails 2 responses from jasamine and mack saying greetungs we will get back to you and nothing i have been waiting since may last yr. For this shocking service . They also have a credit note which they wont refund either for accomadation

    ... company that will not respond to you. Go thro ur credit card company to get ur money back because your wasting ur time with this shower of ...

    alpharooms hat 29 Tage nach einer schriftlichen Stornierung einfach Geld von meinem Konto abgebucht und weigert sich, mein Geld zurück zu bezahlen! (Diebstahl)


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    Terrible vocation

    the company forgot to transfer money for our hotel and the booking was canceled. We found out about this by arriving in Turkey at the hotel. I stayed on the street with 2 families (8 children). Instead of a good hotel, we had to urgently order another cheap hotel. Since the prices skyrocketed and we couldn't afford a room in the same hotels. The company abandoned us and refused to help in any way. If you are going on vacation with this company, prepare for everything terrible. Because of their mistakes, you will pay off!


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    Alpharooms

    Dont book with Alpharoom,you pay them, and then they are not paying the tour operator, i recently was more or less stranded in Portugal last week, the hotel asked me to pay again, we i paid for a few nights, so i could at least give myself time to sort alpha rooms out, i phoned there emergency number no one answered, eventually i got hold of them the next day, and eventually they paid the hotel direct through a credit card, and emailing the hotel, not a good start to our holiday, also i got a refund for the two nights i paid, but this is not a sitution you want to be in...


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    Cancelled our holiday

    ZŁODZIEJE I OSZUŚCI !!!
    Odwołali moją rezerwację w dniu przylotu bez żadnej informacji. 11osób w tym 4 dzieci zostawili bez hotelu i noclegu.
    Rozmowy telefoniczne rozłączają na maile nie odpowiadają. Nie wiem co robić! Czy ktoś może mi pomóc?
    Help please!!!!!!!!!!!!


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    4 star hotel in tenerife

    Holiday cancelled last year due to covid and have been fighting for my refund ever since until last week. After all the lies, delaying tactics and several communications attempts last week I filed a complaint with the small claims court which cost me£70. Had a immediate reply from Alpharooms the day after and 2 days after that I received my refund of £840! I'm afraid folks it's the only way to get your money back from these people!!☹☹good luck. (And never use Alpharooms again!!)

    I will do that next thank you


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    Hotel rooms

    Worst customer service ever they have my money for more than 18 months, and will not refund me.
    Holiday was cancelled due to Covid 19 and I am still waiting for my refund.
    They don’t reply to emails and they don’t answer phone calls.

    DONT use alpharooms.


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    Weeks holiday

    Very poor and will not book with this company again
    Me and a few others friends booked with alpharooms but unfortunately are flight got cancelled and we got are money back for the flight. Alpharoom did not… after filling out the cancellation form twice they still tried to take the outstanding money out and will not give us are money back we have already paid. Impossible to actually speak to anyone.


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    2000

    Booked holiday over year ago still waiting for refund for a year ago what a shit business


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    2 x Holiday's

    NO REFUND'S YET !!!!!!!!!!!!!! SMELLS LIKE A SCAM
    Nothing but Lies, Misinformation and Delay tactics...
    Having not one but two holidays cancelled due to the dreaded pandemic, we thought it would be straight forward to go through the refund procedure how wrong were we. Having phoned Alpharooms June 2020 last year we were told our money was SAFE and will receive refund very shortly Yeah right still waiting, called again several times different excuses all Misinformation and Delay tactics.. was told would be refunded in March 2021 just to call with my details more Lies.....asked to fill in a PRCN "Protected Refund Credit Note Form" Complete Delay tactics, next call will definitely refund will be given in June 2021 this is now a year later unbelievable you guessed it yet another lie. 30th June another call we were told were are number 19 in the Cue and will be refunded within a few days YET ANOTHER LIE !!!
    Phoned again Today 9th July 2021 after we confronted Alpharooms all previous conversations and that everything they told us can only be described as a MASSIVE SCAM, they admitted everything was a LIE says it all, the upside of this conversation is we will definitely be contacted within 10 days to process our refund watch this space.......
    BE WARNED DO NOT BOOK WITH ALPHAROOMS

    Been through exactly the same with Alpharooms, absolutely shocking company!! So after 12 month's of lies,delaying tactics and several communications attempts, last week I filed a complaint with the small claims court which cost me £70 and guess what! 4 day's later refunded my £840! I'm afraid folks it's the only way to get your money back from these people. Good luck 👍


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    las vegas

    I booked with free cancellation, my flight was cancelled. Alpharooms refused to give me a refund, they don't answer their phones. If you email them you get a default response. Terrible customer service, avoid at all cost! I've been a customer for over a decade, shame.


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    Hotel booking

    Because of the pandemic last year I pre-empted the the situation and decided to amend my booking to the same time this year I had already paid for last year's holiday and they agreed that this money I had paid would be netted off against my new booking. Not so they are trying to bill me for for whole amount. No way am I paying this, I have been trying to get a hold of them to speak to someone its like pulling hens teeth. I resorted to sending a letter, recorded delivery to sort it out still no response.I'll keep trying but one thing is for certain I will never book with these cowboys ever again their customer service is appalling.


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    Hotel stay -Venice

    Terrible company to deal with and to try and contact - my flights got cancelled by EasyJet ( refunded within a week ) been trying to cancel my hotel with alpha rooms - no reply from constant emails and around 8 x 10 minute phone calls - it’s like they’ve disappeared off the face of the earth . Wiser company I have ever dealt with !!!!! 1 star rating if that



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Alpharooms

Planning your perfect holiday is often not as easy as it seems. There is a lot that you need to arrange and not every travel agency is reliable. Maybe you want to know what people think about Alpharooms. What will the quality be of the hotels offered by this travel company? In what location will you end up? Will all the facilities be present at the hotel, camping or apartment? Will it be easy to book a hotel, flight or complete holiday via the Alpharooms website? And will there be a friendly and helpful Alpharooms customer service staff to assist you when something goes wrong? Only travellers and holidaymakers who booked a trip via Alpharooms van provide you with some more information. Read their reviews to learn what Alpharooms is all about. Their experiences, comments, ratings and opinions can show you what Alpharooms is all about.

About Alpharooms
Alpharooms is a travel agency. The company is based in London. Founded in 1999, the company is over 18 years old and has already sent away more than 500,000 travellers in 2016 alone. Their database consists of over 250,000 hotels in 40,000 locations. They can supply you with a hotel, apartment or other types of holiday home anywhere in the world. Their database contains some beach destinations that are favourite amongst travellers. Examples are Benidorm, Ibiza, Costa Del Sol, Costa Dorada, Mallorca, Malta, Gran Canaria and Algarve. These holiday destinations are perfect for summer holidays at the beach but also for swimmers, scuba divers and surfers. But maybe the beach isn’t really your thing. In that case, you might enjoy a cultural holiday or shopping spree in a large city. Think of a city trip to Paris, Berlin, Rome, New York, Vienna or Amsterdam. You’re sure to come across some museums, sightseeing attractions and other tourist hotspots. Even more exotic are places like Phuket, Barbados, Punta Cana and Dubai. So whether you want a child-free holiday, romantic getaway, family holiday or city break, Alpharooms can arrange it for you.


Services of Alpharooms
You can easily book a hotel or complete holiday via Alpharooms’ website. You can skim their website for some inspiration until you come across some destination you like. If you already know where you want to go, you can search for that destination via their search engine. You can narrow down the search by entering a departure date, number of nights and number of rooms or beds. Then, they will show you suitable options for your chosen holiday period. There is also an Alpharooms customer service department ready to assist you if something during your booking or holiday goes wrong.

Complaints, Compliments and Tips for Alpharooms
Have you already booked a holiday via Alpharooms? Then, we would love for you to tell us some more about this holiday company. Was it easy to book a hotel room, resort of flight via their website? And could the customer service of Alpharooms help you when things didn’t go according to plan? Please write an Alpharooms review to tell us what you think of this holiday provider.