BritainReviews

    Belvilla
    Reviews, complaints and customer experiences

    disappointing!

    Carmit Einzvi13-03-2019
    2
    Would buy here again: NO

    Ordering

    2

    Service

    2

    Pricing

    2

    Delivery

    2

    Awesome service!
    We booked a house 9 months in advance. 3 months prior to arrival they unilaterally canceled my order and sent an email. Explain that the house was sold. They tried to reach me by phone only once, and when they did not succeed, they did not call again, even though I contacted them several times and asked to call again.
    The alternatives they offered me were at a lower level than the one I ordered - for example, houses with one bath instead of two, houses without bed linen and towels, and houses with 2 bedrooms instead of 3.
    I asked them to send more options because at that point the supply of vacant houses was already much smaller and I had to add a considerable amount.
    They have not returned to me yet. It has been 4 days since the cancellation was announced.
    Very disappointed, I will not book there again.


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