BritainReviews

    BreakFree Holidays
    Reviews, complaints and customer experiences

    Prices not as advertised and shocking customer service

    Steve18-01-2019
    2
    Would buy here again: NO

    Ordering

    2

    Service

    2

    Pricing

    2

    Delivery

    2

    Due to a "technical issue" on their website, Breakfree advertised the holiday I booked £120 less than it should have been. I was advised I would have to pay the new price and there was no offer of discount to compensate for their mistake. I was advised to submit a complaint by email but Breakfree have not responded (9 days later). I even sent 2 follow up emails to chase it. I now have no choice but to cancel this family holiday. This was booked as part of a promotion, of which there are no affordable alternatives for another holiday on the same dates. Horrible experience, no holiday and a lot of disappointment. Thanks Breakfree.


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