Cornish Cottage Holidays

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Cornish Cottage Holidays

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M
Mrs A Rooney
Faulty WiFi and Sewage smells in main bedroom. We booked an apartment in Cornwall Camborne (Teylu) through Sykes and Cornish Cottages . It was rated as a 4 tick . It’s advertised as modern , fabu...Read on
E
Erin Thompson
An absolute shambles of a company. We paid a deposit for a holiday cottage, and were told the rest of the balance would come out on a certain date. We had money in our account but were told days la...Read on

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    Holiday apartments rental

    Faulty WiFi and Sewage smells in main bedroom.
    We booked an apartment in Cornwall Camborne (Teylu) through Sykes and Cornish Cottages . It was rated as a 4 tick . It’s advertised as modern , fabulous , a blissful stay with a touch of luxury . The apartment looked lovely when we arrived. And yet one of the main bedrooms stank of a mix of damp and sewage . They had tried to deliberately mask the smell with a ridiculous amount of air fresheners . Despite making several complaints while we were at the property nobody came to investigate this issue despite promising they would do so. Also we had to do without wi-fi for 48 hours during our stay - some sort of fault that took them that period of time to resolve . Hence we had to use our own data/4G on 5 different devices and we had no access to the Netflicks and other streaming services during this time despite that being one of the main reasons we chose this property in the first place. Despite initially promising they are now refusing to compensate for the cost of the mobile data we had to use while they wi-fi wasn’t working and refusing any compensation for the awful smell we had to tolerate for the whole week. There customer service is awful and they are only interested in your money and are full of false promises. They ignore your complaint despite them clearly being at fault and just hope you will go away. I would never stay with them again and will make sure everyone knows that too.


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    Cottage hire

    An absolute shambles of a company. We paid a deposit for a holiday cottage, and were told the rest of the balance would come out on a certain date. We had money in our account but were told days later that we hadn't paid or responded to any overdue balance emails. We got nothing of the sort and have now spent hours on hold to the company with nobody answering our questions and people constantly putting us on hold. It is clear this is not a safe company to book with. We will be making a formal complaint about the company and reporting to the trading standards.


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