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    EasyJet Holidays
    Reviews, complaints and customer experiences

    EASYJET HOLIDAYS ABOVE AND BEYOND

    LORRAINE L26-10-2018
    9,5
    Would buy here again: YES

    Ordering

    8

    Service

    10

    Pricing

    10

    Delivery

    10

    Booked an Easyjet holiday to Tenerife that leaves in 10 days. Looked on trip advisor of hotel and was shocked to see hotel had been burgled lots of times in the last week,some where women and children were asleep. This appeared to be the ground floor rooms. i rang easyjet holidays to ask for an upgrade to a second floor and i did not expect what i got. James at Easyjet customer care said The customers safety is paramount. After speaking to his manager and seeing the trip advisor reviews, they have suspended using that hotel until further investigation. Long and short is James went above and beyond to find us alternative accomodation and the management team also contributed to the costs of another hotel, which we would not of been able to afford.
    i have used Easyjet holidays for years and have never had a bad experience, this though far exceeded my expectations when i only asked to pay for an upgrade. Well done


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