Email Flights

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Email Flights

30% Would buy here again

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Spotlight: What are our customers saying?

R
Roisin O'Brien
Absolute disgrace of a 'company' these criminals have not refunded nor responded to my multiple emails on requesting a refund. We are £1200 out of pocket for almost 5 months now and counting. We ha...Read on
E
E
Website states 100% financial protection. Clear scam-artists with no interest in processing a refund for cancelled flights. Keep claiming that they cannot go into the office due to lockdown (which ...Read on
N
Nath
Avoid this company at all costs. They cancelled due to covid over 10 months ago and still no refund of nearly £3000 They want us to take responsibility if the payment doesn’t reach us! Theft at it...Read on
L
louise hunter
DO NOT USE THIS COMPANY, they are using Covid-19 to make money and refusing to refund, then when taking it further they are then saying it will take 6-9 month for a refund and will cost £75 PP. Read on
K
Kat Holryd
All good reviews on Trust Pilotare fake! You can see the have written multiple reviews themselves. Awful company. Refused to respond to any customers for the last 4 months. My flight with Etihad wa...Read on

All reviews (10)

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    £1200 Flights to Australia Cancelled - NOT REFUNDED

    Absolute disgrace of a 'company' these criminals have not refunded nor responded to my multiple emails on requesting a refund. We are £1200 out of pocket for almost 5 months now and counting. We have allegedly been put on a priority list - but never hear back and no word on refund. These crooks want to charge an extortionate £75 per person for ridiculous admin charges despite us waiting a ridiculous time to hear back / receive a refund.

    Has anyone received a refund?


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    Flights

    Website states 100% financial protection. Clear scam-artists with no interest in processing a refund for cancelled flights. Keep claiming that they cannot go into the office due to lockdown (which ended three months ago). Told me I was priority for payment four months ago, which was four weeks after the statutory maximum time they should have taken to process the claim. Disgusting fraudsters.


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    Flights

    Avoid this company at all costs. They cancelled due to covid over 10 months ago and still no refund of nearly £3000
    They want us to take responsibility if the payment doesn’t reach us! Theft at its finest!!!
    Wouldn’t let me leave zero stars


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    Flight to Brunie

    DO NOT USE THIS COMPANY, they are using Covid-19 to make money and refusing to refund, then when taking it further they are then saying it will take 6-9 month for a refund and will cost £75 PP.

    Hi sorry to hear you are also having trouble with the nightmare company. I’m also waiting for a refund since March after my Cathay Pacific flights were cancelled due to Covid. They have now told me they have spoken to my husband and he’s confirmed we have received the money into our account. Nothing at all have been received, now they are not replying to any emails. Have you had any luck


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    Flights - UK To australia

    All good reviews on Trust Pilotare fake! You can see the have written multiple reviews themselves. Awful company. Refused to respond to any customers for the last 4 months. My flight with Etihad was cancelled in March but when I asked them, they continued to tell me it was still going ahead even though it clearly wasn't. They have updated their T&Cs online to add a £75 pp fee to have the amount refunded. THIS WAS NOT HERE when I booked as I always check and I can see that they have added it on as punctuation is terrible. They probably had all their staff on furlough rather then doing the honourable thing and see that their customers were seen to. Never ever use this cpmpany.


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    flight to manilla from dublin

    i booked and paid for a flight on feb 18 ,from dublin via hong kong to manilla ,but was banned due to covid 19 ,i notified email flights and they said i needed to fill in a refund form and contact them in 6 weeks i filled the refund form and i tried contacting them severel times but zero response and zero refund for the flight ,i would never book with email flights agian they have stolen my money and i got nothing for it


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    Flights

    I booked flights to New Zealand for I and a friend so we could surprise our friend who lives in New Zealand and is missing home. First we booked through a company called GoToGate, our flights were cancelled as there was a stop off in China, which was fair enough and we were kindly refunded within days of the cancellation.
    We then spent an extra £300 each to book new flights through a company called Emailflights. Our flights with them were cancelled a month ago. I had no communication from EmailFlights to let me know that my flight had been cancelled and I found out on the airline (thai air’s) website. I emailed emailflights as soon as our flights were cancelled asking for a refund, which under article 8 of EC regulation 261/2004 should be received within 14 days.
    It took them a whole month to reply. In their reply they told us that the refund would take 6-8 months or more (the ‘or more’ part particularly confuses me, because that could mean we get our refund any time within 6-8 months, or it could take the rest of time). They are also charging a £75 per person admin fee for their terrible service.
    I decided that I’d talk to them on Twitter about this, and they blocked me. Through twitter, I have found a large group of other disgruntled customers. Everyone who has spoken out against them is getting blocked.
    This companies Trustpilot and other review pages are littered with fake five star reviews, every 5 star reviewer only has one or two reviews on their account.
    We also had to pay an extra £5 each when booking the flights to be ATOL protected, despite everywhere else I’ve booked flights offering ATOL protection for free!
    I am self employed so not earning, my friend has just lost her job to the coronavirus and we were very much counting on this refund as money is super tight!


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    Flights

    Wanted to cancel my flights with stopover in China due to the coronavirus outbreak. They offered to cancel them for a fee of £75 per person, which I agreed and gave written notification. 2 days later, they had not cancelled yet and they came up with another fee of £75 per person, totalling £150 per person. This new fee has nothing to do with the airline as I talked to them and they waived all charges on the cancellation. They will not say what it is other than processing fee. Days complaining and chasing them with no answer. After 4-5 days they came back blaming it all on me as in theory "I had not confirmed the cancellation" (I had done this on the first day).

    Now as "goodwill" gesture they offer to discount £30 on the fee that they added themselves of £75 extra. Well, thank you very much but of course I refuse. I will not pay a later fee that was not agreed. Flights are tomorrow and they have not solved my problem. 14 days after I confirmed and agreed to cancel on the first fee.

    They have not tried to talk to me about reasons, explanations or anything else, just fees. That is all they will talk about.

    AVOID or regret it forever. This is the worst experience of my life with a travel agent.

    Have you had any luck getting the refund yet


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    Booked flights from LAX to LHR

    We booked flights from LAX to LHR in sufficient time for the airline to issue tickets, however despite having an order acknowledgement that day, when we got to the airport, they hadn't processed it.

    None of their telephone numbers worked, they only have an email contact form with a quoted 48 hours reply time. We missed the flight as we had nothing to give to American Airlines. We have had to extend hotels, taxis, disappoint people back home over Christmas, miss work events. I would not trust these guys ever again.

    I imagine they will still try and take the money too. We recorded videos of ourselves at the airport to prove we didn't just miss a flight.


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    Awsome

    I was quite busy with my work and being a single mother i have lots of responsibilities. so i forget to plan our summer trip and my kids will surely get upset if they get to know that. Emailflights are my old travel agency, i am using their services even for my office, especially when we are having an office holiday trips. so i contact them and send my details they call back me and reconfirm all details.
    i really like their speed of work, also they are reliable for urgent traveling trips or last minute thing. so i am comfortable with their services. also, they charge well so that's not a big deal.


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Email Flights

If you want to go on a holiday, you have many providers to choose from. But which one offers you the most comfortable, most entertaining, most relaxing holiday or trip? Email Flights is one of the many travel companies that offer flights, holidays and hotels all over the world, but are they the right choice for you? That is what other customers that have already travelled with Email Flights can tell you. Read their customer reviews with your experiences, opinions, ratings and more. Their reviews can assist you in your decision to book or not to book via Email Flights.

About Email Flights
Email Flights is a travel agency that offers everything that has to do with holidays, travels, trips and stays. They offer flights, hotels, holidays, car hire, airport parking and even travel insurance. They offer flights from and to for instance, London Heathrow, London Gatwick, Birmingham, Manchester to places from all over the world like South America, USA, Canada, Africa and the Caribbean. The hotels that are offered by Email Flights are located in America, Hong Kong, Dubai, Singapore, New York and many more. You can choose from Holidays to beach hotels and downtown places in for instance Sofia, Bangkok, Faro, Milan, Greece, the Algarve and many more. And when you are on a holiday, it might be convenient to have a car available to visit all the beautiful locations that a land has to offer. Email Flights has ties with several car hire suppliers. And if you are looking for a place to leave your own car, you can arrange airport parking via their website. And of course you will want to go on holiday fully protected. Email Flights has a couple of travel insurance policies that cover lost baggage, replacement passports, holiday abandonment, medical expenses, cancellation and trip interruption.


Services of Email Flights
You can easily book online via their website. If you have a question or problems out their services or your booking, you can contact them via an online contact form that they have posted on their website. Just fill in your details and booking reference (if you have one) and write them about your issue. If you rather want a quick answer or just prefer to talk to someone directly, you can contact them via telephone.

Complaints, Compliments and Tips for Email Flights
Have you already booked a holiday, trip, flight or hotel via Email Flights? That you might be able to tell us what you think about this company for travels, hotels, car hire, travel insurance and more. What is their customer service like? Do they actually help you when you get into trouble and have problems or questions with or about their company? Did you have a wonderful vacation and want to compliment them on that? Let us know by writing a customer review about your experience, opinion, compliment, complaint and/or compliments for Email Flights. Your review can help other potential customers to decide whether Email Flights is a company that they want to take a closer look at when they are planning a holiday, trip or stay.

What is it like to book a hotel via Email Flights? Read customer reviews about this travel agency with hotels, holidays, car hire, car park and travel insurance